Trailer Hitch RV Center

Dec 2012, we bought our Sanibel 5^th Wheel from Trailer Hitch in Arroyo Grande. This was after finding them to match the price from dealers out of state. We live 300 hundred miles away so this was a commitment to buy from this dealer. We also purchased their extended warranty. August 2014, our kitchen floor ripped from the slide out. We took it to a nearby authorized dealer, Manteca Trailer and sales in order to save us traveling time. Needless to say, since we didn’t buy it from them our service was terrible. We won’t use or recommend Manteca Trailer Sales. After this ordeal our kitchen slide never seemed to be the same. May 2015, we traveled to Oregon and had issues with the slide not going out properly. On our way home we proceeded to have a blow out which did quite a bit of damage to the kitchen slide and living slide along with the underneath. After getting the tires repaired, we were informed by the tire dealer that the shocks were digging into the tires and needed to get it repaired at the closest RV dealer. We took it to a RV Truck repair shop where we had another fiasco. After 2 months they never fixed the slide issue either. Forest River told us that we needed to take it to the dealer we bought it from in order to get everything resolved. So after vacationing in Pismo, this past October, that is what we did. We met with the Service Manager the day before dropping off the trailer. This was to let him know what we had went through and let him know we bought the trailer from them and we also had purchased the extended warranty. Mark informed us that they would take care of it and get it back to us ASAP, since they don’t like storing 42 ft. units. We delivered our unit on Oct.14, 2015, and told Laura, the office manager the whole story, as well. I told them I had been in contact with the Prime Time rep, and they asked if I would contact them as well to help pursue our issue. After numerous emails back and forth and 3 ½ months later, I was informed by Laura that they couldn’t figure out what was wrong and they weren’t getting any where with the Manufacturer. I asked her about the extended warranty (keep in mind we had already told them about the warranty). She asked what kind of warranty, I told her I wasn’t sure since I was at work, but it was the warranty they sell. She said oh!, you bought it from us??? Really!!! She said she couldn’t find us in their computer system and that she would do some research. After 3 ½ months she doesn’t think we bought it there. So I proceeded to call the Mark, the Service Mgr. He proceeded to defend her, stating that she just misunderstood and he knew we bought it from them. Now they decide to do further troubleshooting and find that by removing the slide topper, the slide supposedly works fine. He finally suggested that we leave it off and we pay nothing or they can do some exploring. That is at $ 135.00 an hour, and see if they can figure out what exactly is happening. I don’t think so, if they haven’t been able to solve the problem by now why would I trust they can now. We decided to make the 6 hour drive and bring the trailer home. We contacted Mark in advance to let him know when my husband would be there to pick up the rig. So February 2016 my husband made the trip only to find the batteries were completely dead which meant he could’nt even test the slide outs, till the batteries were charged. Keep in mind they knew in advance what day we were arriving. My son said one of the service guys treated my husband like he was a dumbshit. I just don’t understand customer service anymore. Why does the customer always have to be the one that looses??? Needless to say, we now have a $ 60,000.00 5^th wheel that has no slide awning on the kitchen slide because Trailer Hitch RV technicians couldn’t figure it out and a slide that still isn’t totally right. It is so sad that customer service isn’t important to businesses anymore. Once they have your money you are nothing.

Husband and I are looking to purchase a new trailer, and stopped in to see what they had in stock. Very nice, knowledgable and helpful staff without the icky salesman feeling! No pressure. We we able to go through the travel trailers on one lot with a HUGE selection, and even popped over to check out the toy hauler selection on the other lot to compare. Such a variety! They had a lot on the used lot as well from what I could see. We picked our favorite! Now just gearing up to nab it before the end of the year! Great place! You I’ll enjoy your shopping experience!

So I wised up and contacted a reputable business, Mike Thompson RV. I wish I would have gone here the first time. They had the exact same trailer and gave it to me for 2500 under what Trailer Hitch RV was trying to. They worked with me and were more than happy to negotiate on the price. They did not once say, «We don’t accept low ball offers. We believe our prices are the lowest in California if not the Nation.» Welp, I proved them wrong didn’t I. They could of sold 2 RV’s to me if they would of bugged on the price or worked with me a little. Mike Thompson’s even through in a free brand new trailer hitch and 2 new batteries. They were also up front with me on my trade in and advised me they couldn’t give me what I wanted for it. Please do not believe these guys advertising. Their prices look good but its too good to be true. They are a small time operation (which I usually like to support) and have no people skills and treat you like you know nothing. It was awesome to feel like the sales person was on my side and trying to fight for what I wanted. Thank you Mike Thompson RV

My husband and I had some friends that bought here that said they had nice stuff, so one day after work I stopped by. They let me look around without needing to follow me, which I appreciated. My husband and I continued shopping on their website, and came back a few weeks later… We bought a Wildwood 27 rear kitchen. Craig in the service department did a great job teaching us how to use our new trailer. They even took extra time to make sure that we were hooked up correctly to our truck. We love our new trailer and have already used it a few times. I highly recommend these guys.

We had a GREAT experience at Trailer Hitch RV Center! They had the best price around for the Lance we wanted, so we bought bought our trailer over the phone and traveled all the way to California to pick it up. Paul was our salesperson and he reassured us that we would be getting exactly what we wanted. I called and bothered him TOO many times with all kinds of questions, he was kind enough to have me speak with other departments to have all our questions answered. Kind of scary to travel that far without knowing anything about this dealership, but they exceeded our expectations! We bought a brand new Lance 1985 trailer, and love it!
Trailer Hitch RV Center made our experience easy and seamless. The minute we walked into service Amanda was there to meet and greet us. Amanda was knowledgeable and friendly. We were introduced to Joe so that he could show us how everything on our new trailer worked, what a great guy! Joe was patient and answered all of our questions, and informed us about all the bells and whistles on the new rig.
After spending time with Joe we completed our paperwork with Mike, no pressure, no games, prices were as quoted on the phone, (which we appreciated), it was easy. Thank you Mike!
Thanks to all of you at Trailer Hitch RV Center for making our experience stress free and easy!

I found Trailer Hitch RV Center on the website RVtrader. I contacted them to inquire about a Grand Design 5^th Wheel. Aaron got back to me immediately with a really great price! We worked through all the details including the costs of adding an extra A/​C unit. He even got me a quote for transportation from Nipomo to Long Beach. Everything went perfectly and I would highly recommend Aaron and Trailer Hitch RV Center!

Bought a brand new toyhauler 2 months ago from Trailer Hitch RV. The day after I brought it home prior to me even using it, the trailer began leaking water from the water pump in the kitchen. Understandably this isn’t the dealers fault but the manufactures’. However my biggest complaint is the service dept. I had to call and beg and plead for them to take my trailer and just stop the leak. They said they were not available till Thursday at two in the afternoon and I was calling on a Monday. I work out of town Tuesday through Friday and begged and begged and begged them to take the trailer that day and fix it whenever they had the chance because I would not be able to bring them the trailer during the week. Finally they agreed to accept the trailer and when I arrived the fix was pretty simple and done that day however very stressful for myself and my family.
For me more importantly the service department has not followed up with return phone calls or regarding some items that were promised to be fixed that were listed on the bill of sale as needing to be fixed. Sales department was OK they did not hassle me which was good however their financing was double the interest-​rate what I ended up getting from the same bank when I called and applied on my own.
I rate this 2 of 5, financing was not good and the service department so far has been horrible.

We have had our Kodiak 276BHSL for over a year now. It has turned into a complete nightmare. It’s a lemon. These guys have had it 2 times to fix and cannot get the problems with the slide controllers fixed. We live 150 miles away but in order to get the repair covered under the manufacturer’s warranty we have to come back here. That’s 600 miles driven just to deal with a lemon. I’d give the sales & selection 4 stars and their service department 0 stars. Too bad the service aspect outweighs the sales part. I’m not sure if I believe them that it takes 6 weeks to get the parts needed and their best guy still can’t fix the problem. Hey everyone wants pay for the trailer and storage every month while it is completely useless, right? Thanks guys for selling complete junk and dragging your feet trying to fix it under warranty. Their website is pretty good. My suggestion is use it to find what you like and then find a dealer that stands behind what they sell. Based on my ongoing saga here, this isn’t the place that does.

My wife and I came to this dealer with loan in hand. Money in their pocket. We were incredibly disappointed with the whole process here. Not only were we left to figure out the trailers on our own, we were left in the purchasing cubicle without a clue where our salesman went. In short, we left and would no recommend anyone here. Got our trailer in Fresno with an incredible experience. Worth the drive to not buy from this place!

We were seriously considering upgrading our 5^th wheel trailer. They posted open until 6pm but half the trailers were locked by 425pm. No one ever approached us to inquire if we were in the market to buy. The only person we saw was a guy going trailer to trailer locking them. Never acknowledged our presents. We did find one we liked, but looks like it won’t be purchased through them. Looks like back to Sky River RV in Paso Robles where we purchased the last trailer and were treated well.

I wish I had read the reviews before I decided to buy my fifth wheel at Trailer Hitch. Yes, they have slightly lower prices but it’s not worth it because their service department is a nightmare. I had cash in hand on Wednesday but was told I couldn’t pick up until Monday because they would «go through all the systems to make sure everything is working properly».(the rig is a brand new, $ 40,000 Keystone) in that 5 day period they crashed into the rear, denting the access ladder and left the porch light on which completely drained the battery. Those are the things we caught in the walk through. What we didn’t catch until we moved it hundreds of miles was that the awning is not working and the top of the line Dometic refrigerator is broken– will not work on either gas or electric setting. We called immediately to try to get help. The line was busy for hours and when we did finally get through we were given the run around, «you’ll have to speak to Chris» but he wasn’t available «you’ll have to leave a message». No return call. After days of the same frustrating treatment, I finally called Barber RV down in Ventura who were professional and helpful. Of course I have to pay for a repair that should be covered by warranty. Don’t buy from these guys if you expect any kind if service. If I were Keystone I would pull their license.

If you don’t buy here, 2 things are guaranteed:
1. You will spend too much
2. You will waste your time
I purchased a Lance 1685 from this dealer and I live 350 miles away (Chico, CA). I knew what I wanted and Steve saw to it that it happened; no hassles. I wanted a couple things installed prior to pick up (solar panel + a specific battery box) and it was done no fuss, no muss, no getting there and someone trying to talk me out of it because it wasn’t done or selling me something they have in stock. I got what I wanted, the way I wanted it, first trip down, everything right.
I made 2 trips to The Trailer Hitch, then made the deal and improvements over the phone. My experience couldn’t possibly be better unless they sold me a winning Lotto ticket. I highly recommend The Trailer Hitch. Steve was moving the day I picked up the trailer, so Mike did all the paperwork, once again, no hard selling on the close, no rudeness or guilt trips over warranties, etc.
I read the negative reviews and I think maybe their expectations were a little unrealistic, maybe they wanted to «get sold» on a unit, rather than figure out what they want before coming on the lot. All I can say is I drove a heck of a long way to buy a trailer and I’m not sorry one bit, it is the right place.

Great experience! I’m glad I shopped on the internet before buying. I found the trailer I wanted at sky river in pismo. But trailer hitch rv had it for thousands less. Very happy with the service… and most of all… the price.

I picked up my Keystone Passport 2810BHWE today. This started out as a good experience, with prompt and courteous service throughout the sales experience, but after I asked for help hitching the trailer to my SUV (which took about 15 mins) I was handed a bill for $ 62.50 from their service department. It literally took longer for the two elderly gentlemen in the service department longer to figure out how to use the cash register system to charge my credit card than it did for the person to help with my hitch. All I needed was the hitch head dropped by two holes on the shank. it was a quick job with the impact wrench.
I feel like since I just spent $ 23,999 on a BRAND NEW trailer (and $ 21,000 last year on the Lance 1575) from these guys that the least they could do is help me hitch it up to my truck and make the needed adjustments. but I guess not.
This really soured my whole experience and I probably would not go back there again (this is the second trailer that I bought from this company in the past 9 months, the first being a Lance 1575). So much for loyalty to a repeat customer. I really feel like i got «nickel and dimed».
Another gripe that I have too. they gave me a $ 50.00 coupon towards some merchandise since I bought the trailer. how come I didn’t get one of these when I bought the Lance last year?
**UPDATE** I sent the business a letter last expressing my concerns and unhappiness. I’ll let everyone know if they call or write me back and what their response is.
**UPDATE #2** It has been over a week and no response to my letter… I guess I shouldn’t be surprised.
–Jason

I just picked up my Wildwood 195bh on Saturday, could not be happier with these guys! They got me a great deal and the service dept was awesome. Craig, Jerry and crew got me out the door and on the road. They were extremely polite, professional, and informative. Chris was able to squeeze me in for an 8am appt, which was brutal after a six hour drive, BUT, much worth it. One small issue, no DVD and outside speakers, however, Michael H. emailed the Forest River rep and is taking care of it. –Greg & Dawn

We just brought our 5^th wheel from Trailer Hitch. Brady was our salesman and he was great. We bugged him like crazy. We liked the fact that a salesperson didn’t follow us all over the place but was totally helpful when needed. When we picked it up Gerry in service was super helpful showing us how everything worked. We are still waiting for one thing to be fixed hopefully it’s ordered. Our only complaint is that the exterior really needed to be buffed out and cleaned. We were told it would be all clean and nice when we picked it up but the outside was maybe just hosed off. Other than that it was the lowest price we found and it was all pretty easy.

This started out as a good experience, with prompt and courteous response through their webpage as I inquired about a trailer. I know they have low prices, but I was asking for lower. Who doesn’t want to save money? And, in their business, it’s not like it’s a foreign concept that a customer wants to save money. At any rate, they say if you find a lower price on the web, they’ll match it. So, I find a lower price and they say it doesn’t qualify because it’s from the East Coast. When I point to the contents of all our emails that showed they never qualified it had to be from a West Coast dealer, they simply got pissy. At about 11 in the evening, I got an email from Michael H. who says after much consideration, they’re willing to finally give me a discount. A whopping 5 dollars. The amount, plus the way it was worded was a total insult and they know it. When I emailed back, relaying my shock that they’d resort to insulting me, Michael H. said he responded that way because I said I was a lawyer. Hello? So what? Mentioning what I do for a living is NO excuse to insult a potential customer. He must not like lawyers, I guess, but it’s still not a reason to be pissy.
After a few more emails, even where I apologize for mentioning I was a lawyer – although I don’t know why I should be sorry about that – Michael H still upheld the fact that he was NOT trying to insult me with the five dollar discount. Sure. Yeah.
I still wanted the trailer because sadly they were the only dealership nearby that had it. But I guess Michael didn’t care about getting a customer because he started to be very curt with me, even going as far as saying they wouldn’t be getting any new models of the trailer I wanted, which is a surprise to me because I thought rv dealerships always got new models and several other dealerships are getting the new models.
Then, I found a one up in No. Cal, for cheaper and even relayed that back to Michael H., per the advertisement on their page that they’d match another price. And, no loop holes on this one. It was a California dealer. Suddenly, he no longer wants to do business with me. Shocker. I decided it was worth the extra drive to get a trailer from someone who actually wanted my business.
And, other than the fact that he very likely lied about not getting any 2014 Forest Rivers for my model, he also told me earlier on in the conversation – when he was being civil – that I should hop on board and buy his older 2013 model (that’s been sitting on his lot for a year, soaking up the sun and having kids run through them) because the 2014 won’t have the same power package. Lie. The 2014s have the power package because I just bought one. For cheaper.
Best yet, the guy is nicer and doesn’t insult and then drive away business.
I’m sure this is a decent dealership, when these men want to behave and be nice to people. But for me, total pass.

We just traded in our old trailer for a new one and it was a breeze! Steve from Trailer Hitch was so nice and helpful. We never felt pressured at all. He was so patient as we walked through all of the trailers many times making sure we find the perfect one! Their prices are fabulous so you don’t have to waste your time trying to get the best deal. I have already been recommending Trailer Hitch to family and friends! We had a great experience!

Went in on a Saturday afternoon, they had a 5^th wheel toyhauler real close to what we were looking for. The Sales Lady was very helpful and knowledgable. However, when it came down to talking dollars and cents, she asked what deal would work for us (we a trade-​in) I told her. She left for about 3 minutes, came back and said that the finance guy said that we were to far apart on $$‘s — we said OK, lets look at it and see what we can work out. She said, «he left» ok when is he coming back «he’s not» — well then he must not really want to sell a trailer then. DO NOT PATRONIZE THIS BUSINESS — there are plenty of other RV sales companies around that are much more willing to work with you and sell you a unit.

Recently purchased a travel trailer from this place. The lot had a great selection to choose from and we were quite happy with the purchase! The only thing I wish was different was I wish the staff would have been more helpful with trying to figure out what exactly my truck could haul, weight wise. Rather than me get my heart set on one only to discover it was too heavy for my truck. Had to spend hours investigating and learning about wheel ratios, gross weight, etc. But google helped and I learned a ton… On my own. And the second problem I had was the lack of communication between sales and the service center. Felt like we got the runaround quite a bit when we needed repairs done. But overall, I am happy with my purchase