Serenity Spa & Nails in Ghent

This was my first time visiting Serenity Spa. I had a mani/​pedi. The pedicure experience was okay other than the water in the foot bath being cold. I wouldn’t exactly say it was a relaxing experience. The manicure experience was just plain awful. I paid extra for the shellac. What I got was 30 minutes of rude comments from the lady doing my nails. She kept telling me that I wasn’t putting my hands in the UV light. I kept telling her that my hands were in all the way, but the light was not coming on, and when it did, it just flickered on and off repeatedly. She spoke English just fine so I know there wasn’t a misunderstanding. She kept arguing with me about the light saying that the machine were brand new and that there was no way it wasn’t working. I said, «well, this is stressful.» I didn’t know what to tell her. Why would I make up the fact that the UV light wasn’t working? She continued to make rude comments. I regret stepping foot in this place and I will never return. I suggest you take your money and go get a real mani/​pedi experience at an actual salon. The prices will be the same and you’ll actually get good customer service while feeling relaxed.

I went in for a shellac manicure and pedicure after purchasing a groupon. I was concerned b/​c I didn’t read the fine print and the groupon was for 2 shellacs for one person. I asked if I could use one for my mom, one for me and they happily obliged. The mani/​pedis were well done and the massages they gave were above and beyond. I liked this place a lot and will go back. They are eager to please and very friendly, which goes a long way with me.