FedEx Office Print & Ship Center

I went in inquiring about a job for my organization I work for. The hiring manager was extremely rude. Told me that they don’t allow solicitors and I asked if she would like to learn more about our organization and she said no! She needs to work on Customer Service. I’ll never go back there and will not have the candidate I’m working with work with someone like that.

I was a little worried about using this location to ship something overnight – the previous reviews didn’t look good. Turns out, I had absolutely nothing to worry about. Yvonne was so friendly and helpful. I couldn’t have asked for a better experience.
I needed to ship my work laptop overnight to my company’s IT department. I figured FedEx could handle the packing and shipping and it worked out really well. Yvonne took great care in packing the laptop and triple-​checking the name/​spelling/​address for the shipping label. Since it needed to be shipped overnight, I figured the price would be hefty (yay for company reimbursement!). All that really mattered was that my laptop arrived next day as promised.
The place looks like the standard FedEx Office Center. Copy machine, packing material, basic stationery needs. It’s clean, there is parking in the front and back. Bonus it’s across the street from Target so it’s easy to make a trip to FedEx part of an errand day.

1÷26÷15 @ 9:00pm, First time at fed ex, terrible customer service, I asked if I can drop off an envelope, they said sure but then saw it was a ground shipment with an express envelope they said that I needed to change the packaging not sure why? it is the paper that matters, even if that is the case they could have offered me an envelope or even offer to sell me one, but no, sorry to bug you at work.

Updated review. Now that they have two terminals to scan in packages it’s much faster!

I’m glad I’m not the only one who writes reviews while standing in line. Awful customer service.

I was trying to ship a ceremony flag to a naval ship for my father’s burial at sea because the navy specifically requested that fed ex be the shipper. Ironically enough the fed ex staff said they don’t ship there… I’m really disappointed that the staff doesn’t know how to do their job especially when it involves a sensitive situation and a veterans burial, my dad’s burial. If you’re not shipping to the lower 48 I wouldn’t waste your time or money at this establishment because they don’t know what they’re doing.

I haven’t made a review of this place!!! Goodness, silly me. I needed 105 pages bound today. I called and spoke with Joe (Joseph H) asking about pricing and hours of operation. I came in and he said it would take about 30 mins. No problem, as I had to make color copies anyways. As I was at the self service machine, I had only made 2 out of the 6 self serve copies I needed and he called out to me that he was finished! Great finished product. Great service. I LOVE this location and have been coming here since I moved to the area in 2003!

Needed to overnight ship something my daughter forgot for her vacation. She texted me the address of the house she was renting, but did not provide the zip code. I waited in line and when I got to the desk I gave the girl the address and she said «I need the zip code». When I told her I did not have it, she insisted there was nothing she could do without it. I asked her if she had a computer and the internet, could she look it up? She said she could not do that for me, unbelievable. I took my package and went to the UPS on Cumberland near Lawrence. They looked up my zip code, no problem, and they were $ 78 richer for my business. I will never use that FedX location again.

First of all I tried to call and nobody answered the phone three times. I was trying to make sure that the store was open till 11 o’clock they were open when I got there but beware if you’re looking to ship something it is extremely expensive they charge you for your packing your bubble wrap your tape your shipping small box weighing less than 2 pounds was going to cost me $ 27 for four day ground.

Terrible customer service. Am standing in line for over 20 minutes while I watch one employee help a customer and two others hang out on the phone. Really? People continue to pile behind me in line and the employees remain unfazed. Seriously???

Found myself needing to fax something and was at a complete loss as to where to go. So I hop on the Unilocal!app and find this place. The place is laid out pretty well. Pay attention to the signs overhead and you can pretty much figure your way around all the machinery. The instructions as to how to pay and use the machines are right next to and on the machines so it’s easy to figure out. Couldn’t tell you how the employees are, as the two that were there kinda just stood in the back behind the counter the whole time even though the store was pretty packed. But like I said, everything is pretty self explanatory and you can find your way around with all the signage they have overhead.

Had to ship a few packages back home before my summer trip. Was able to get in and out quickly. The employee helping me was friendly too.

This review is about Fedex Print Online digital interface. I use the online service a lot. Fedex seems obsessed with their website updates and constantly change the programming dramatically and not for the better. The staff tries to keep up but it is difficult when they shift the digital interface in such horrible, counter productive ways. The newest online system is just ridiculously over-​programmed and limiting.

My Father-​in-​law died the day after Christmas. My wife and sister-​in-​law worked on a very nice funeral program which needed to be printed by 11pm. Jerry helped us out by staying there and working on it to make sure it was ready for pickup. Thanks Jerry!

well Unilocalers, i really wasn’t sure how to rate this place, but i’m going with a middle-​o-​the-​line, since the good things were really good, and the bad things were equally as bad.
let’s start with the yays:
this place has good hours, is easy to get to, and is very clean and bright. the staff that i interacted with on the phone and behind the desk were helpful and pleasant, if not always incredibly fast. having been in other fedex locations, the staff at this one seem to be pretty knowledgeable (i.e. not running to a boss for every question, stalling, or giving me inaccurate answers), efficient in that i’ve never had a long wait at the counter, and generally focused on customer service. i have taken print jobs, binding jobs, and shipping jobs here, often with weird or complicated instructions, and they’ve handled all of them with professionalism.
that being said.
i think the real problem here lies in that it’s a fedex.
1. all fedex prices are absolutely ridiculous, which is why i go through the trouble of sending large print jobs to an online company that does just as good for 10% of the price.
2. for the last month i have been trying to find a package that i had shipped out from here, because the company i sent it to is claiming they haven’t received it. having tracked the package beforehand and seen on the computer that it had in fact arrived, i threw out my tracking number. now pay attention please: YOUR TRACKING NUMBER IS YOUR GOD. it is to be worshipped, hallowed, laminated, framed and lock-​boxed, because apparently there is no way in hell that fedex can find your shipment without it. it doesn’t matter if you go to this store and give them your ship date, credit card, dollar amount, address, receiving address, reference number, blood type, first born son, or eternal soul, their hands are tied and all they will do is tell you to call the hotline. *also, in case you’re in a similar quandary and contemplating what little power you might yield, know that cleavage and tears of desperation, no matter how genuine in both instances, sway no one here.*
that being said. after multiple visits and hours on the phone with fedex, the elusive shipment and it’s tracking number have been found. i would send a thank-​you gift to the only helpful person i encountered on the phone, but i’m afraid if it sent it via fedex it might just disappear…

I only had one experience at this particular FedEx Office location, but that was plenty enough. I frequently used their FEO’s Online Printing service when I first relocated to Chicago, as I did not own a printer at the time and found that as infrequently as I needed documents printed, it made more financial sense than buying a printer.
Unfortunately, they couldn’t find my documents, and the clerk behind the desk began to speculate about what I could have done differently to avoid this. She said that I should call after uploading the documents to ensure that they were received, because she didn’t see a record of them being printed at all (even though I received a confirmation e-​mail as I always had before at any other location). I asked if she wanted to see my confirmation number and she said that wouldn’t help her any, and again, I should have called.
Needless to say, I was more than a little upset at this response. I wrote to the company and eventually ended up getting a refund (as well as the documents mailed to me — they had been there all along), but only a half-​hearted apology that seemed more canned than sincere.
I haven’t used a FedEx Office since, not even the locations who treated me so kindly before, due to this experience.

Went here during the pouring rain during December and the guy was SO helpful. I was able to send a package for under $ 5!!! I was so happy considering my post office (not usps) always charges three times as much for tiny packages. Staff is great, lots of copy machines and there laminators are ten times better than the ones I have at work.

This place has saved me a couple times by being open late and having the exact machines i needed to make copies and laminate certain papers. If you need printer ink i suggest you go there because its cheaper than at office max.