Mattress Firm Norridge

Laura thank you for helping after three places later. I got what I want and a great deal. Very kind sales people. Friendly and know what they are talking about. Only thing was had to wait for the computer because one was down for a week long update. Lol time to get with the times matress firm.

Laura and Christina were so helpful and provided the best mattress for us. I would recommend this place to everyone.

I went in and the salesman was really nice and really explained everything really well.

Excellent service and great prices! Went in looking for a mattress on Sunday during Memorial Day weekend. My new mattress was delivered in less that 24 hours, on a holiday no less! I was told that this mattress would last me 20 years, so I won’t be back for a while! But if my friends need one, I will definitely point them in this direction!

Very helpful and friendly service from Chad and Robert. I told them what I needed and they gave me several options. Delivery options are optimal and prices are excellent. Can’t wait to sleep better!

I was skeptical about going in at first because the store looked small but they were really nice and inviting and had more beds than I thought, to look at. We didn’t feel too much pressure to drop two thousand bucks today, so that was nice… Buying a bed is a big decision for us and we wanted to make sure we were getting the best, most comfortable/​durable bed for our buck! We got great info on the beds we tried out and were even offered a water on a warm spring day! Bob is a very understanding person with a clear head, we talked about beds in conversation with a sense of humor, I would say he’s an all around stand up guy. He helped us figure out WHAT we were looking for as far as upgrading from our last bed and was very informative, now it’s just up to us to make our decision and I think we will go back to Bob once we’ve made it! Thanks for making this experience as stress-​less as it can be! They even offer great financing options.

This was honestly the most comfortable I have ever felt making a major purchase. Bob Zagone, the salesman, was incredibly knowledgeable, helpful, honest and friendly. Also, he asked all the right questions to make sure the mattress I found was the perfect for all my needs. He made sure to stay within my budget and not once did not try to up sell me! Also, they delivered the mattress on time and I got a call on the same night form customer care to make sure I got the mattress and everything is ok. I had a great experience and I recommend it to anyone in the market for a new bed.

This is an update to just clarify one thing. NO ONE EVER came to my home to inspect this mattress below mentioned, so the comment dear Kevin left is false. A bold face lie. So, to reiterate my original statement, The Bedding Experts, should change their name to «The Bedding Losers» because they have absolutely no idea how to treat their customers, have sub below par customer service, they’re rude and a bunch of lying thieves. I have a way more comfortable mattress and bed now from Ashley furniture and it just goes to show you, if you’re trying to save some money, just don’t and pay for quality bedding. Don’t go to a rip off place such as this. Thank you.

I needed a cheap full mattress to take with me. Talked to some guy at American mattress and was given the cold shoulder the minute I said I needed a cheap mattress, Tony at this location didn’t have it in stock but found it at a nearby location and had the manager at the Milwaukee/​Pulaski location hold it for me while I drive over. There was no pressure and he was respectful even though my purchase was relatively small. I know I’m going to talk to Tony at Bedding experts over the douche at American mattress when I need a bed for myself. Karma son!!! The service here was above and beyond anything I found at nearby stores.

I walked into this location a few weeks ago. Didn’t buy anything. Tony was very difficult to deal with. Went to Sheffield location bought a few mattresses. I came back here to buy the mattress covers I checked out online. While I was there this guy looked up my order from the other store and was upset I didn’t buy from him. No harm meant, I figured same company no big deal.
Anyhow, the covers weren’t in stock they would come in a few days later. I paid and walked out.
To make a long story short, delivery date came, covers late, bought the covers online, called for a refund and this is when the trouble starts.
Mr. Tony leaves me a voicemail telling me to pick up the covers, it’s been 14 days and no refund allowed. Really? I call him back and ask for a manager (I didn’t want to even bother with him, I already knew he is very childish) he tells me there is no one to speak but him. I ask for a customer service number he also refuses to give it to me. I honestly said «Please Tony, I don’t want to argue with you. Just give me a manager’s number to speak to about my refund.» He simply says NO!
I tell him that I just spent $ 3,000. with Bedding experts, he replies «you didn’t spend it with me.» So I say «ok, this is what it’s all about, you big fat baby!» I threaten to call my bank, he says he doesn’t care, he has a signed copy of my CC receipt. I hang up and call customer service explain, the rep Gene, immediately issued The refund and apologized for Tony’s behavior. I really have never dealt with anyone like him, be very careful if you deal with this guy.

Bad kitty! Bad kitty!
I came home to find the the cat left a little present on my son’s bed, instead of in the litter box.
Needless to say, it was time for a new mattress. I popped into bedding experts and found just what I was looking for– an inexpensive twin mattress that came home with me that night.
Tony, the store manager, was great to work with. He gave me a fair price, knew his products and seemed to be a genuine and good guy. Thanks Tony!

2007 I purchase a mattress box spring and frame and headboard, so i dish out about $ 2,700. in 2010 my Sealy mattress starts to have a sag in it. I go through the warranty and i pay $ 50.00 to have some one come out and inspect my mattress. after the inspection the mattress was found to be faulty so I go in pick out a new Sterns and Foster and pay another 300 to upgrade to this better mattress.
6 months later my new mattress is now doing the exact same thing. I pay another $ 50.00 for an inspector to come look at the mattress and see what the issue is. they find that my box spring is solid and my frame is fine the mattress has a defect BUT they can not change it because the warranty says the mattress must have a inch and a half sag before the warranty can replace the mattress. my mattress only had an inch and a quarter sag. i was informed after speaking to some one at corporate that i had to wait for the mattress to sag another quarter of an inch before they could do anything for me.
well i understand we all have procedures but really a quarter of an inch? so Bad back and Sleep Apnea i have to try and sleep on this bed till we get another quarter of an inch in this sag. I now move into a new house and inform The Bedding Experts that i am moving and make sure that my warranty issue is still going to be taken care of because i need to buy split box springs because my full size queen box spring will not make it up the stairs in my new house. $ 200 later i get box springs from the Skokie location they recommend the box springs i need for the mattress i have so i buy them and get home and set up my bed.
At this point i cant even sleep on my bed without actually using a pillow in this valley of a sag i have in my mattress so i stay level in the bed. I call in my warranty figure we are way past this extra quarter of an inch sag we need to complete my warranty. i have some one come out February 2^nd they were fast and really nice came out found my mattress was sagging more than 2 and a half inches and the side was caving in also. well were good for the warranty right?
i hear nothing for 2 weeks i call and was told due to the holidays they were backed up and 2 weeks would be more like 4. Fair enough i wait the 4 weeks and nothing. i walk into this location 3 months to the day and was told that my warranty was denied due to the fact that the box springs i had because they did not support the mattress i have. well how can that be when the store recommended that i have those particular box springs for my mattress? No idea.
I made one call to corporate, and i have no idea what happened but once they pulled up my info up they told me they were sorry for the inconvenience but if i purchased the correct box springs for another $ 160 they would credit me for the ones i have now and deliver my new mattress and box springs
at this point just desperate for a good night sleep i buy the new box springs and have my new bed delivered a week later. were on mattress number 3! and if we are doing the math… I spent a pretty good penny on this bed. all i have to say is if this happens again with this mattress there can not be any excuses and i will not be buying another one or spending more to upgrade to anything else.
Lets see what happens!
As far as this location Gene is a cool guy and has always helped me out when i want in for my issues so i feel for giving it a low score.

My wife and I bought a mattress set from the bedding experts store in Norridge, on Forest Preserve Drive on 09−05−09, the mattress we got it is suppose to be the best mattress they sell, but a few days after we got it home, we went back to the store because my wife and I will wake up with back pain from sleeping on the new mattress, the sales man at the store told us that we have to give it time, but after 14 days, we still have back pain. They exchange the mattress, but we still have the sane effect, now the warranty person that I talked to, is telling me that there is a 90 day warranty exchange, and we have to pay 99.00 dollars to have an inspector came to our house and see if in fact there is something wrong with the mattress. I took pictures. The mattress is not comfortable and it sags in the area where we sleep, it does not go back to its original form, (the mattress has a memory foam pillow top), and there are wrinkles as if the material stretched and do not go back to look nice and puffy.