Advanced Auto Sales & Repair

I couldn’t be happier with the service provided by these guys! I’ve purchased 2 cars (few years apart most recently 5 months ago) from Advanced Auto Sales and Repair and both are reliable, great condition, and exactly the price my family and I could afford thanks to the help from George and Alex. I felt the need to write this review because I stopped in a few days ago (unannonced) because my car was making a horrendous noise that morning. They didn’t turn me away fixed the problem with no games or gimmicks and at an affordable price. It’s a great feeling to have good people behind your car. Highly recommend!

Went here for a brake special they were offering. Quoted me $ 230 which was more than the special because my car required special parts. I agreed, but when I went to pick up my car, they charged me $ 370. When I questioned the bill, they refunded me $ 10. What??? Please avoid!

We found a used car listed on Craig’s list from this dealership. we called, made an appointment to come down and test drive the vehicle. George was polite and answered our questions about the car to the best of his knowledge. He also provided a CARFAX report for us regarding the vehicle. My wife and daughter initially went down to the dealership and test drove two vehicles from the same model /​year. They prioritized the vehicles and I visited after work. I met with George, drove the vehicle and and had a professional price negotiation to everyone’s satisfaction. A deposit was made to hold the car pending a trip to a mechanic the next day.
The vehicle was ready for me to take to the mechanic, the vehicle passed the review, and we ended up finalizing the purchase.
It’s been over a week, the vehicle passed inspection and has been in use daily.
All in all, it was a positive experience. I would purchase another vehicle from advanced auto sales.
One needs to remember that the used car market is different than buying a new car from one of the major dealerships. The vehicles at the small independent dealers are typically older trade in vehicles that the major dealerships do not want to sell themselves. These cars all have history and may have been driven by someone other than a little old lady on her weekly trip to church. Hence the need for for a pre-​purchase mechanic inspection. It is an extra step to be added to the purchase process that any decent dealer will support.

I recently purchased a used vehicle from Advanced Auto.
Despite living over an hour and half drive away from this dealer, I found that they offered a competitve price for the vehicle and were helpful finding me low financing options. They emailed me a car fax history report and were very attentive to my inquires about the vehicle.
My experiences after I purchased the vehicle were less praiseworthy.
First and foremost, the vehicle did not pass Massachusetts state inspection due to worn front tires. I notified the dealer who replaced them (further described below) with used tires (this was unknown to me at the time). Two weeks later I was stranded on the side of the Mass Pike with a flat because one of the used tires the dealer had replaced on the vehicle, which apparently had been patched, had been slowly leaking air. This potentially extremely dangerous situation occured after the dealer’s 30-​day warranty had expired and, among other expenses, I was left to buy two new tires out of my own pocket.
This is a manual transmission automobile, As soon as I arrived home with the vehicle, the tachometer (RPM monitor) stopped functioning. During the same appointment when the tires were replaced by the dealer, they attempted to fix the tachometer even though it was not covered under their 30-​day warranty. An hour after I drove away from the dealer, the tachometer stopped working again.
My first night with the vehicle, I locked the rear hatch and was never able to unlock it, rendering the trunk unusable. I asked a locksmith to take a look at it, who said the lock was clearly broken. Unapologetically, the dealer said this was not covered under their 30-​day warranty. Upon making my appointment a week in advance to replace the tires, the dealer agreed to also replace the lock as long as I covered the cost of the part (which he charged me $ 52). On the date of my appointment it was clear he had not ordered the part, and sent his mechanic out to drive around for over an hour to find one.
My scheduled appointment for repairs was at 10:30am. The dealer told me on the phone the appointment wouldn’t take very long to replace the tires and rear lock, and so I chose to wait given it was an hour and half drive from my home. When I arrived, the dealer had not shown up to work yet and the mechanics had not been informed of my appointment. The dealer strolled into to work around 11am. After waiting for two and half hours to replace the tires and rear lock during this appointment, I calmly asked the dealer when he anticipated the vehicle would be finished. When I explained that I had to get back to work, and anticipated this would be a quick appointment has he had previously promised, I was berated and (literally) screamed at by the dealer. Again, I never raised my voice once and only asked for an estimated time when the service would be finished. It took them nearly 3.5 hours to complete the work.
To add injury to insult after this encounter, I found that the dealer tried to hide a missing piece (approximately 3×5 inches) of the vehicle’s exterior of the rear hatch with one of their stickers.
I wanted to recommend these guys as a small shop with honesty and integrity given my initial encounters with them, but my experiences with Advance Auto inevitably turned into a horror story. I hope this review helps other potential customers to avoid a similar situation. I cannot recommend them at all, and will be submitting a complaint to the Better Business Bureau.