First Chrysler Dodge Jeep Ram

They offer what seems to be some good benefits for service with a couple of different plans depending on whether you bought the vehicle there or not. Problem is that they add unnecessary items to their scheduled service maintenance. Some you just don’t need and others only if there is a problem or an inspection reaveals the need for further action. I mentioned the items to another dealer when I went and got my 15,000 mile scheduled maintenance and he used some harsh words to describe what he thought of what they were doing. It would have cost me $ 211.00 more if I had it done at First Chrysler for things I did not need.
I emailed the service manager at First Chrysler yesterday asking if they do scheduled service maintenance minus the unnecessary items or if they only did them as presented. I have not gotten a response. I will not be taking my car to them for service. I have my own opinion about this but will withold from sharing it and let people draw their own conclusions.

When I buy a car, which happens every few years, I reach out first online. If they won’t start discussing price I know my time will be wasted with games and I go to a different dealership. Holly contacted me after my first inquiry and put me in touch with Stefania. I explained to Stefania that they had a car I was interested in and the game began. Come in… well, what kind of pricing am I going to be looking at. I was looking at a Willy’s Wheeler W. «Pretty much MSRP as there were almost none around». A quick search on
found 7 identical ones in the immediate area only difference was color. A competitor had one on their site with about 2k off sticker. I was assured to come down and a deal could be worked out. Against my better judgement I allowed Stefania to make an appointment for me for the next morning.
When I arrived Stefania was not available. Wasn’t a big deal, I know the internet person just hands you off anyway. I was introduced to Lou. Very nice guy. After looking at the car I was told the manager might let him take a couple hundred off but they were rare and in demand. I thanked him and left. I went to another competitor and found a 2015 Rubicon with a higher sticker price and all the same options except the soft top. They threw in a soft top and a tow package installed for about 3500 off MSRP. If I had decided to go with the Willy’s W I would have gone to the one that had it listed with a discount. I like Jeeps. They hold their value and are in demand. Best of luck to First if they can really sell everything at list when all the other dealerships in the area work with customers. Time wasted.

I take my car to this dealer to fix it. They ask me to pay $ 450 for the car diagnostic so they can estimate how much will cost me the car repair. After 3 days they called me to say that the cost will be $ 1900. I agree to pay the amount to fix my car.
After 20 days I had a call back from the dealer telling me that the car is fixed and you can come to take it.
I went to pick up my car. I paid the fee of $ 1900 as they required but I was chocked to receive a broken car not even running. I go back to talk with them that my car is not fixed. They apologize saying we will double check again and we will get back to you as soon.
Two weeks later I get a call from Mrs. Linda saying that she is the manager telling me that my car is fixed and you can come to pick it up.
Unfortunately the same problem again my car not fixed as well but what chocked me when Mrs Linda tell me simply we can’t fix your car and we cannot refund your money.
At the end I call the triple A to tow my car from the dealership to another mechanical without refunding me any penny of my $ 1900 that I paid.
Don’t ever try to deal with this company because I had a very bad experience with them. The business bureau and the court will get back my merits and expenses.

They tried to scam us from our first interaction all the way to the end. Here are the facts:
1. We get a certified TrueCar quote, confirmed with their internet sales desk person, Stephania.
She initially called us.
She confirms over the phone the details pertaining to the quote:
— Make, model
— Options and colors available for vehicles on the lot
— Double confirms that the model we’re interested is available on the lot
— Confirms that they will honor the TrueCar quoted price
2. We go the dealership, present the TrueCar certificate. «Dave» (the intermediate salesman) confirms everything is kosher according to the details in the certificate.
He then shows us the wrong higher priced vehicle– not the one that is listed in the TrueCar listing. Now I have to say– maybe this is not Dave’s fault – it might be Stephania’s.
3. General Manager tries to scam us in 5 ways:
— Adds $ 2200 to the TrueCar price
— Doubles the fees from what is expected/​standard
— Quotes us $ 4200 less on the trade than what is listed in Kelly’s Blue Book on a basically new trade in with very low mileage.
— Tries to represent that we were trying to buy a car that does not exist.
— Claims that the dealership is providing incentives (not true– its the MFG’s incentives)
This is the classic Bait and Switch scam.
Other dealerships were far more honest. We had 2 other dealerships that called us and said that they didn’t have the configured options on the lot, but that they’d be happy to work with us to order the model we want at the quoted price.
We had one other dealership that confirmed the same TrueCar price. We only went to First Chrysler because they were closer.
Don’t do business with these people. Luckily, we’re experienced with car buying. We’ve used the internet to quote and purchase vehicles successfully 3 times before with honest dealerships.
In the end they wasted 4 hours of our lives. All this was happening while my wife and I were trying to entertain two toddlers.
DO NOT GO HERE

I just bought a certified pre owned car from First Chrysler. I found this dealer on the True Car App. I clicked on the get e-​price button. The no haggle price I was quoted was about 3,000 less than KBB suggested retail price. Jim Roan, my salesman was very accommodating, and made sure that my every concern had been addressed before I signed for the car. All in all I had A superior experience at this dealer.

I contacted dealer over email about vehicle for sale that I was interested in test drive but only at 24k. About 2k less than asking. I was up front open about what I was willing to pay I did my research. Contacted by Internet sales they want salesman to call me I prefer text so that’s what they did. I was contacted and told «I have appt at 3 or 5 when will you be coming down?» I said well I’m interested but only at 24k if that’s not possible i can’t come down its a bit of a drive. No response later I contact them he said“I can’t do 24k but you should really come down and drive it”. That’s their deal just get them in here we can sell anybody etc etc. long story short bought another car 5 days later their car was listed at 23 900…

Don’t waste your time — it’s a scam. I emailed the dealership off «car​gu​rus​.com» and offered the amount I was looking to/​could pay (about $ 4k lower than their advertised price) within 2 minutes «Mark Fay» called me and asked me if I could come in to negotiate — b/​c why else would you have someone north of Boston come over an hour south of Boston to SEE a non-​negotiable priced vehicle? On our way we call Mark and leave a message to let him know we would be a few minutes late — he calls back and says no problem «I’ve told my managers you are running late.» My husband and I get there and Mark is not there, he’s left to another dealership. We sit down with Jim (nice guy) we tell him what we want and how much we are wiling to pay — he talks to his managers and comes back to tell us that not only is the vehicle price non-​negotiable but the car was recently taken to their other dealership further South! My husband and I drove almost 2 hours (traffic) to arrive at the dealership only to be told, Mark & the vehicle were not at the dealership and that the price is not negotiable. IF YOU ARE A SERIOUS CAR BUYER DO NOT GO TO «First Chrysler Dodge Jeep Ram» in North Attleboro.