Extra Space Storage

This place is pretty cool! Been renting here a couple of years now, and still haven’t been let down. Almost didn’t rent from their one other review, but needed the free truck that they offer, so gave a shot.
The price is cheaper than where my brother rents, and the staff has always been helpful. I wrote a review when I first rented, but felt compelled to update it because after I referred a coworker last week they called to let me know they gave me a $ 50 credit, so I wanted to pay it forward.

I do not recommend them!!! While at times they were cooperative, they told us that after the first two months since we had renter’s insurance that we wouldn’t have to pay for storage insurance. They said in order to get the special we did need to pay it pay it for the first 2 months, though. Then after they charged us for it for not just the first two months but for the entire 6 months, and I saw it on the final receipt and asked them to remove it, they refused. While they said they sent the receipt to me, I didn’t receive the final bill until I requested it again when I had to submit it to my company for reimbursement. The manager (Jennifer) said that it had been a month since we had rented, and they couldn’t remove the insurance charges. They also said we would have had to have proven we had renter’s insurance, which we were never told or we would have shown proof. So we needlessly paid renter’s insurance and storage insurance every month for 6 months. I my mind, if you overcharge me for something, you need to refund my money whether it’s been 30 days or not. Our stuff also had animal pee on it when we got it back, I am assuming from Rodents. We didn’t pay for climate controlled just regular. We also had previously referred a client to them initially. Some pay back! Pure robbery! They also increased the price after 5 months with no notification because «all storage places increase the price after 5 months.» Buyer beware! There is deifinitely not enough consumerism in this business. I will make certain to tell everyone who asks me that I definitely don’t recommend them.