U-Haul Moving & Storage at West Craig Rd

First location I’ve done business with in the Las Vegas area and was not how I expected it. I know it’s hot and customers can be a handful but customer service here is terrible.
Update: after waiting 45 mins I loaded the trailer and drove away.

Our simple drop-​off of 6×10 trailer went off without a hitch, so to speak. These guys were quick and thorough, all good and highly recommended!
js

Ill start with the good lots of options for your any need when it comes to moving didnt see the prices so can’t help there but they have tons of options to choose from lots of trucks and trailers as well and you get three stars for this. Soo on to the not so good and thats the minus two stars customer service is ehh by thst I mean bad they all seem like it sucks to be working here not happy just trying to get the day over this is for sure the case for the drop off line at the end of your day you drop of to a man who checks to make sure nothing is wrong one of these men are horrible so do yourself a favor drop off after seven when there closed put your keys in the drop box and avoid this. I rented a truck for 19.95 plus mileage well they dont tell you this well your purchaseing this nor do they tell you there holding 80 dollars because its 59¢ a mile yes there holding it and will refund what you don’t use of this sounds like something your intrested in well this is your place I hope this review helps

Trucks are great, prices are great, the staff is friendly and helpful. They will work with you, answer your questions and everything was great! GM and assistant GM, GREAT!

I rented a pick up truck to haul garbage to the Cheyenne Transfer Station. The service was great when I picked up the truck. Richard (I think) answered questions I had prior to me asking, and he had the best personality — goofy and witty. He told me to make sure the truck was clean prior to bringing it back. When I took it back, there was mud (or sludge) on the cabin floor and the bed from my shoes along with landscape debris. I was all prepared to clean it out, but the little guy who was accepting returned vehicles stated, «I got this.» Richard then jokingly denied telling me I had to turn it in clean. I enjoyed the employees; the facility was clean; they offered a bunch of supplies. I look forward to renting from there again.

Richard and Alan, man, these guys are the bomb.
I have used UHaul multiple times over the past 17 years. Multiple times, in multiple states, for multiple purposes.
*THIS* UHaul center blew the rest of them away. I had just finished a long cross country trip. Moving is stressful. Always. No matter how much assistance you receive. You’re uprooted and everything is in limbo.
When I arrived in Vegas and was prepared to receive my U-​box upon its delivery, I was told it was delayed. The next day, same story. It arrived three days late, at no fault of UHaul. Still, UHaul reimbursed me a portion of the cost.
Next problem? When making my reservation online, I entered that I drive a Mazda2, and I was told I could hook a trailer to this vehicle. NOT SO, said UHaul Vegas. So I’m going to have to spend more money just to get it home? NO! UHaul Vegas hooks me up, details withheld, but I was very please. Beyond happy. THANK YOU.
An otherwise stressful situation at the end of a long journey, made right and with supreme courtesy and respect by Alan and Richard. Richard was even present after hours to receive the truck when I returned it. He didn’t even bat an eye at my barking dog! UHaul not only made things right with decency and apologies for inconvenience, but they provided a warm welcome to my new neighborhood. Can’t thank you all enough. Many many *many* thanks.

The storage facility is clean and well kept. The security is great with the card system. It is also very well lit (felt safe from the parking lot to the storage building itself).
The few staff members I interacted with were very knowledgeable and polite. They could use more personnel at the service desk though. They always only had one there to help and the line gets ridiculous at certain times.
Also, entry and exit for the customers would improve substantially if they were to open up a path from Commerce St. Craig Rd is always busy so maneuvering a big truck through steady flowing traffic that hardly eases up is a bit stressful.

Though my initial review of this location was less than stellar, this location still deserves at least 4 stars. I’ve only used this location since moving to Las Vegas though there are 1 or 2 other locations closer. I had originally rented a 15′ truck on Saturday and fell short of my moving so I rented a 10′ truck today to finish the move. Upon opening the back to load my belongings I was met with a strong oil odor and reminince of freshly spilt oil. I immediately called the office to voice my opinion but my call rolled over to the call center. I was advised someone at the location would call me within 10 – 15 min to arrange a swap out of my truck. An hour and a half later; no call. I called the office back again and after expressing I wanted to speak to a manager I was transferred to the cell phone of Alan, the manager. He was more than apologetic and result oriented. He apologized for the inconvenience and offered to reimburse me my full rental.
When I got back to return my vehicle a worker accessed the truck and too felt that the oil was noticeable and shouldn’t have been issued out. He apologized for the inconvenience and noted my rental was free of charge.
Though my rental didn’t start off great with ending up with oil soiled boxes and all, the customer service I received in the end was definitely deserving of a review.

Worst customer service ever! I was told a hold would be put on my card, but the cashier charged almost double the amount as a debit! As of today 3 days later, the funds still have not been credited back on my card. The truck they tried to give me had the check engine light on. I had to say something about it to get a different truck. The truck they did give me ended up stalling during the move and needed to be jump started. When I called them back today to tell them my bank still had no record of the refund, the attitude I got was one of «It’s your problem, not ours». I told the girl I spoke with that I was going to give them a bad review, and she said, «You have to do you. If giving us a negative review is going to make you happy do». I thought that was a very unapologetic and non-​caring attitude for a customer facing rep. I WILL NEVER GO BACK TO U-​HAUL FOR ANYTHING EVER AGAIN!

Why do I drive to the West Craig Road Uhaul instead of a closer Uhaul off Rancho and Jones? Because of the excellent SERVICE perspective of West Craig Road’s entire staff.
I have over the last seven years gone at least thirty (!) times to the the Rancho/​Jones location, primarily renting a 6′ x 12″ open trailer with a ramp (pulled consistently by my Jeep Grand Cherokee) and never has the owner, managers or staff acknowledged me to be a regular customer. It finally hit me; I (and you) have more choices available to expect and receive better rental service). It’s worth driving a few extra miles to be treated at level you deserve.
Expect your service to include a smile, respect and diligence in performing work at the West Craig Rd Uhaul. They are expeditious (with no sloppy work), whether preparing you for your rental, or receiving your rental return. Believe me; I’ve used this location more than a half-​dozen times.
Richard – the Assistant Manager, as well as Sharon at the counter recognized me after only a couple visits, as a regular customer, in spite of the volume of business they run out of their location. They didn’t need computers to tell them who’s a regular and who is a first time customer (the owner on Sunday, receiving my call this Easter for a reservation says, «hey Richard, Al Hannenberg’s on the phone; want to say hi?) – which by the way doesn’t differentiate their pleasant service, as they treat everyone as a valued customer (yes, I’ve waited in line and seen the way they approach and address many needs from customers) – something that seems to be lacking in other Uhaul locations.
The lot staff and counter staff have been consistently awesome. I’ve shared this with the management team and Allen Randell – the General Manager.
Employee attitude means a great deal in the service industry. Don’t you want to be served by someone who knows their business, is considerate and leaves you feeling, «gee, it’s great going to Uhaul on West Craig; they left me feeling I made an excellent decision going here.»
Great people, well-​maintained equipment, excellent pricing, AND plenty of rentals regularly on hand. What more can we ask for?

Elaine and Catherine are amazing! If you desire the best customer service then this is the place you need to come to! Elaine went out of her way for me and it was just for quotes! I highly recommend you use this location even if it’s further than another similar business. This is the type of service every establishment should have!

I rented a truck from this location on 08÷09÷14. When I picked up the truck I was told I needed to pay a $ 75 deposit but that my card would not actually be charged that amount, but would only be charged the difference when I brought the truck back. I also purchased some moving supplies so the total was $ 100.03 ($ 25.03 for supplies and the $ 75 deposit). I again clarified would my card be charged that amount immediately? The gentleman helping me said no. The estimated truck rental would be $ 37.00 plus the supplies and THAT is the amount that would be charged to my card. So I gave them my debit card instead of a credit card. Today I look at my bank account, and They charged me $ 100.03. I called to ask and was told I would be receiving a credit of $ 36.00 but that will take 5 days! They TOTALLY LIED TO ME! I would have given them a credit card if I had known it was going to be charged immediately and then refunded, but I was SPECIFICALLY TOLD THAT WASN’T GOING TO HAPPEN! Now I call and they say «oops sorry»! Guess what!!! That doesn’t help me pay my bills!!! I’ll never use this store again!!! This could have been avoided if THEY HADN’T LIED!!!

Ok, they have this Re-​Use Center, it’s a big pen where anyone getting rid of something can donate. Anyone can take anything out of it they will use!
LARGE hallways, easy to move around, AC on a good setting, and clean. Saw a security guard a couple times.
The only reason they lost a star is I set the alarm that goes off if you get into a storage shed without telling the front desk, and no one came to check. ???
Other than that 5 Stars all the way.

This was a great U-​Haul to do business with. Friendly staff and made sure we got what we needed. They were busy but got to us as quick as possible. Said they were sorry It took as long as it did and had us on the road in 10 minutes.
Rented 26′ going to California = Truck was clean and comfortable to drive and the AC worked great.

I dropped off my 26′ rental truck here when I moved into town. The employees were very helpful and understanding with my having to go back and forth to do the weigh-​ins required with a military move… plus I could not fit that large truck with trailer and Jeep on it in front of my new house. They had a little headache assisting me because one of the trailer tires went flat, but they really did their best to help me in a completely professional and courteous manner.
The office that I picked the truck up from in Colorado allotted me extra mileage and time and all I had to do was ask for it. Altogether, U-​Haul was the only positive aspect of the whole interstate move.
Tip: They have a handy spot by the door for donated boxes if anyone needs some.