Olive Garden Italian Restaurant

All the soups are made fresh in the restaurant. I love that! The food has always been great, and service is a hit or miss sometimes.

I’ve been here a few times. Everytime I don’t feel welcomed by the staff, they just stand around, stare, and talk amongst each other. The service really isn’t that great, the food is standard.

Service ok…
Food; always pre frozen fattening crap that you know is bad but you still eat it
This is about the manager at this location
He seriously is one of the nicest men I’ve ever met. not only is he kind… but every single time I come in
My kid thinks he’s a basketball player cuz he’s so tall.
He really makes you feel welcomed…

The salmon is PERFECT, juicy and it flakes off when you stick your fork in it, just like it should. Wonderful smiling staff, who are very attentive and never leave beverages or bread unfilled!

I had the spaghetti and meat balls. It was pretty good. As always, the salad was wonderful.

Normally I would give the Olive Garden a 3 or 4 stars for the value of the soup and salad lunch deal. I know that all the soup comes premade and shipped to the restaurant but I still enjoy it. What can’t be prepackaged is the employees. Yesterday I had an absolute terrible experience at this Olive Garden. I sat at the bar in hopes that I would be served faster and could enjoy a book that I had bought with me.
1. A waitress came up to the bar and asked the bartender for some orange slices for a child. The bartender kept going on about how he did have many oranges. I did write down the following comments from him. «We don’t do that», «Grapes are for kids». He ended up giving the waitress a single slice of orange. ??? Every restaurant knows that you need the family business and while some offer playgrounds others offer inexpensive or free kids meals. The money is not made on the kids but on the adult entrees that the parents purchase. When I am at my home town Olive Garden I ask for a side of olives for my child and get no hassle for it. I feel the problem was that the bar tender felt he would have to do more work and have to cut another orange.
2. Another waitress ordered 2 identical beers through the electronic system and the shift manager made 1 of the 2 beers. The bar tender made the other beer. When the waitress came up to get the drinks she stated that the 2 drinks were not the same thing and asked what they were. Rather than trying to fix the problem, the same bar tender as before just concentrated on how he poured what she asked for despite the obvious fact that they were not the same thing. The manager poured out the obviously wrong drink and poured the correct beer into the glass. Yes that’s right, I did not mention her getting a new glass or cleaning the used glass. She just poured the beer into the same glass. While some might feel this is ok, some beer lovers will be able to taste the residue of the previous beer.
3. The bar tender called for assistance while I was sitting there cause he was swamped. Yes he was swamped by the 2 customers, a couple that had a pile of dirty dishes on their table and were waiting for the check and myself. He walked with the purpose of a tortoise going to a slice of lettuce.
4. I used a gift card for my purchase and the bar tender returned without the gift card explaining it was used up since they don’t give cash back for any amount not used. I guess by doing this he was able to get a 20% tip cause I was planning on leaving a smaller amount. I questioned him on this and left before I got upset.
Maybe this experience was just a one time event, maybe not. I know if I go in and see the same bartender working, I will not eat at the bar and I will not order any drinks.
To the corporate offices of Olive Garden: Let me know if you need some mystery shoppers the let you know what happens when the employees think that no one is listening. Sitting at the bar alone is a great way to see how the employees talk to each other about everything.
No wonder Olive Garden got rid of the slogan «When your here, your family»

First off, it took our waiter 15 minutes to even take our drink order. Once we had ordered our actual meal, which was just unlimited soup and salad it took him forever just to bring salad and breadsticks. The salad was limp and not fresh whatsoever. Then half an hour after waiting we finally got our soups. He came around once to ask if we wanted more and we ordered more soup, but the next time he came he had nothing for us so we just asked for the check as we were very tired of waiting. At the end he MADE us use the tablet at the table to pay even though it was dirty and I didn’t want too. He claimed it was «mandatory» even though I had seen other staff take other customers cards to the regular machine. Very disgusted with the service. NEVER going back!

My husband and I ate there last weekend and had an unsettling experience. We presented our server with a $ 45 gift card that had never been used and a check card to pay the remaining balance. When she returned with the card slip for us to sign the entire balance of the meal had been deducted from our check card and the gift card was no where to be seen. We called her back to our table and inquired why the gift card was not used. She told us the card had a zero balance. We asked to have the card returned to us at which point she did give it back. We called the toll free number on the back to find the card did, in fact, have a $ 45 balance. This might have been a technology glitch at the restaurant, but I question the server’s handling of the situation. She could have drawn our attention to the card slip and the fact that the gift card was not applied, and returned the card to us. She did none of these things. I am also disappointed in Olive Garden’s corporate office, which has not yet bothered to respond to my inquiry if the server was following standard practice. I don’t think this chain needs my business. There’s always Macaroni Grill.

Olive garden at Lakewood Village is terrible. I called in my to go order, wasn’t ready because the Olive garden in west little rock got the order. How are the phones jacked up? The manager replies it happens sometimes.
The guy next to me waited even longer for someone to acknowledge and take his order. The employee’s are rude and they are out food. C’mon OG North Little Rock. Do better!
.

My family and I (party of 15) showed up and was told 20 minutes, 15 minutes later we were seated. The servers were great, service was awesome no problems at all. You would think with 15 people somebody would be unhappy, not the case here. Orders taken with out a hitch, food arrived promptly fresh and hot. I highly recommend this restaurant.

Really disappointed with this place. All the food tastes as if it came from a frozen box. The staff was nice but very slow to refill drinks. The lobby was crazy loud and with 5 hosts none of them were greeting guests. They were simply running around like chickens. Probably won’t rerun here for a while.

I have never complained when my food was less than edible or the last visit I had here where I ordered something simple as lasagna and it wasn’t served till it was time to pick up the check– but this evening prompted a poor review. The woman who answered the phone at Olive Garden was rude when I asked about setting aside a section for my family for tomorrow for lunch. She quickly cut me off to say they don’t do reservations on the weekend. She had no idea the circumstance of our family lunch would be following a memorial service of my grandfather nor did she care. I felt Olive Garden would be an ideal quiet lunch location to follow the service for my grandmother and our family but due to the person’s rudeness I will not be returning as a customer again. Never forget that customer service goes a long way.

Love this place, my whole family eats here regular.

Service was horribly slow. After delivering our drinks, (water) she never came back except to deliver our check. Other staff delivered food and cleared our tables. When my wife asked for more breadstick, you would have thought we killed someone. Food was average, service was not. It was worse.

Food was pretty good and service was nice

We came here tonight for our Anniversary dinner and we left EXTREMELY full, happy and jubilant by the way we were treated by our waiter, our service and our delicious food!
We started with the stuffed mushrooms and fried mozzarella. My husband said the stuffed mushrooms were the most amazing thing he has ever tasted. and that is saying a lot!
He then had the never-​ending pasta bowl with penne and the meat sauce that I cannot pronounce or spell. (I won’t even attempt!). I had my favorite (zuppa toscana) with fresh salad and bread-​sticks!
Our waiter, Zach or Zack was FANTASTIC! He went above and beyond for us. We never went without a drink, fresh bread-​sticks or a replacement dish.
We had a great Anniversary and although we spent a little more than we should have, we left with full and happy stomachs!
Overall, I would ABSOLUTELY recommend this place! Try the stuffed mushrooms and order a dessert for us (we never make it to that round!)

We’ve been going to this Olive Garden, on and off, for the past year because my wife enjoys Olive Garden. Each time we go, the food gets worse and worse — and it didn’t start off all that great in the beginning. They have really wonderful servers and really awful servers, as well as good managers and bad managers. The bad staff is incredibly rude, but the good ones make for an enjoyable experience. If you happen to be so unfortunate to go to this restaurant, ask for Joe or Justin as your server. The food has progressively gotten worse over time, but the last time, we both ended up sick for three days. The doctor says that most probably we got sick because the chef came to work sick and passed it on through the food. While the ambiance is nice, the food is deplorable. This is one restaurant to skip. There are better options in the area.

Every time I have been here the food and service has been great. I dunno why it has 2 stars. I have been to many olive gardens and this one is just s good as the best.

Food is great but serve was kind of slow

This branch in particular has worse food than any other branch.
A few months back, I tried here once. Below average taste.
I had to make another trip again a few days ago as I got to Little Rock and it was late at night with few other fast food shop choices nearby.
I ordered Seafood Alfrado. My bad. Horrible taste. How did they cook it?
This time, I am pretty sure that I am never coming back here even if it’s late at night. I would rather eat Oreo Cookies with milk and sleep.