Le Petite Spa

I had a wonderfull experience with my daughter 4 years old birthday… we had 11 girls and everything went perfect.
The 3 young ladies that were working were super nice and took care of the group in a kind and professional way. Alexandra that was in charge of the group that day was fantastic with the kids and also the parents.
All the parents were super happy and giving complaiments.
For sure I would do it again!!!

As cute as this place is, they really disappointed me. They forgot my appointment for my two nieces … OUTRIGHT FORGOT — which was, apparently, the last one of the day and just closed up shop! They even called earlier in the day to confirm my appointment and I said yes I would be there with my two nieces. My nieces don’t live by me, so they actually spent the night the day before so they would be in my neighborhood when it came time for their appt. the next day. All day we were so excited and hyped up about it.
Imagine how sad and disappointing it was to show up and see the door locked and all the lights turned off. I was knocking on the door and calling like a mad woman, hoping someone would answer, but they were gone! And there I was with a sad 4 and 5 year old who couldn’t understand what happened to their spa day… broke my heart!
I left msgs all wknd and, still, no one called me back on Monday. I had to find an e-​mail address and email the owner who then only responded to me by email, which I found tacky. She couldn’t even call me?! Sure, she apologized and said her «girls» forgot and left but to «please not take it out on the girls». I found this insulting. I’m dealing with the owner because CLEARLY her «girls» are unprofessional and incapable and yet she is still making excuses for them. What about «my girls» who truly are girls who they forgot about, even after a confirmation call the same day? They offered to comp one girl (they should’ve comped both) and only because my nieces REALLY wanted to do this did I agree to take them back. I made the arrangements for the new date and time through the owner herself. We were already there when the owner, Adriana, came in and she proceeded to walk right past me and head to the back. She knew I’d be there because she set the appt herself. This led me to believe she clearly was uncomfortable confronting a patron that her establishment had wronged. She outright avoided the situation… poor business and unprofessional. I will never return again!