AAA Car Care Plus

Thank you Cody for all your help and answers. Employees like you make your customers want to come back

I don’t understand how this place works. Well I mean, I guess that’s just it. It doesn’t. This is my 3^rd time here for an oil change and sadly after that, our last.
Number one complaint, this place does not understand the meaning or purpose of an appointment. So this is my third time making an appointment and third time not getting things done on that time. Why does this place make appointments if they can’t keep them?
Reading the other reviews on here and see that this is apparently a comment problem.
Why can I go down the street to any one of the other oil change places and get in and out within 20 min? What’s so wrong with this place that they can’t maintain time?
The front desk people are always nice and friendly. The place is clean and inviting. But the actual service is terrible.
I’m giving them 2 stars. One for being a clean and inviting environment. And one for nice staff. But that’s as far as they get. So for actual service 0.
I would say if you are in a hurry or need to keep within a certain time frame, don’t go here. Any other oil change place can handle that.
As for the work itself, they fail there too. When I finally did get my oil change they forgot to reset the cars oil change computer sensor, left greasy hand prints on the hood and door and forgot to fill the windshield washer fluids.
Sad because this is a nice and easy location for several towns to get too and lots of other business around to spend time at while you wait.

My original visit was for an oil change. I was so impressed with the service I received that I brought my car back for new brakes… pads, rotors and calipers. I know that if I brought my car to my Volvo dealer that these services would cost twice as much as I paid at AAA. Although I am sure that every employee there is great, Cody and Javier go ABOVE and BEYOND. I am so glad I am a AAA Member…

I love this place — I took my car there for an oil change (I’m a AAA member), and my car was in and out within maybe 30 minutes. The guys were very professional, helpful and kind, and the customer space inside of Car Care was really comfortable and clean, much nicer than most garages. While I was there, they gave me quotes for work that I needed to get done (great prices) and were just all around fantastic. I called back and rescheduled service appointments twice, and both times the staff was very helpful, not annoyed with me for being high maintenance, and could fit me in at my convenience. I was especially impressed with Rich and Cody, who definitely went above and beyond to make sure that my experience there was great. I will for sure go back for any maintenance our vehicle needs, knowing that I will receive both excellent service and quality care.

This new location sent me a coupon for a discounted oil and filter change cheaper than what I can usually do myself so since it was so cold outside I thought I would give it a try. It took an hour but they did rotate the tires and check a lot of other stuff as well. My only concern is that they used 5W20 oil in my car and the manual says to use 5W30. Hope that’s not going to be a problem.

Came in for a oil change and they where booked up. So decided to come in as a walk in on the next day. Left truck and went shopping since shop is close to Costco and mall. When done shopping I had to call them and see if done. I never got a call from them so that’s my only complain. Since I’m a member I got a free tire rotation which saves me 18 bucks. Overall I’m happy with service and quality done.

Went in because I got a coupon for free oil change and tire rotate. I use pure synthetic oil and it cost me $ 40, which I think is high for the price differential between the two oils. Also, their regular oil change price is $ 89 without tire rotation, which is a fair amount higher than Jiffy Lube or other quick change places.
Had an appointment and it still took over an hour. At the quick change places I have used, I am usually in and out in about 20 minutes. The staff is very friendly and the facility is quite nice and comfortable with free coffee. I did visit for a bit with the travel agent and she was friendly and helpful. In short, nice facility and friendly staff, but on the slow side with high pricing.

Come Early or Wait for Hours! I have been trying to make an appointment for weeks but it’s booked up. I asked about walk-​in appointments and they said to Come early. Downfall is they are SLOW!
7:30AM comes really early! My car was done just before 9AM so my recommendation is to come early and Buckle down. Bring books, laptop and headphones. Sitting area was slammed by 8:30AM.
Only thing I didn’t like was the triple AAA guy coming out to give a sales pitch. I just kept my headphones in. If I’m interested, I will come up to your table Sir!
Guys at front desk are nice and informative and if you are looking for the whole shebang, this place has got you covered!
Don’t forget to watch out for hungry hippos wanting Costco gas just around the corner!!!

Positive:
1.The staff were very nice and polite.
2. Free coffee and nice waiting area.
3. Convenient location for me.
Negative:
1. Made an appointment online and was told I would receive a call within 24 hours to confirm my appointment. One week went by, never received a call.
2. Went in at time of my appointment, 3 hour wait for oil change and alignment.
3. After alignment car was worse than when I went in. They «corrected» whatever they did and said my car was just as it was when I came in. I went there for it not to be like it was when I came in!!! I paid $ 88 and I don’t feel like they fixed my car.
4. no car wash after service or professional car treatment.
Thanks for the coupons AAA, but I was not impressed with the service on my car to ever return.

I hate repair shops. I always feel like they are trying to rip you off. First impression was great for this spot. I needed a car battery, they honored my warranty and gave me a deal on installation. I will definitely return and I hope I have found an honest repair shop.

Positives: Clean, well lit facility. Very nice waiting room with free coffee and water. Clean restroom. Several computers, and a child play area. Friendly staff.
Negatives: Slow, oh are they slow. Did I mention, they are slow? Additionally, not impressed with the competency of the technicians.

What a joke. Got free oil change coupon so I call 3 times to get an appointment. Always tell me they are booked solid. So today the guy says we are booked but you can come in and wait ½ hour to hour. So I drive there in 10 minutes and the guy says it is 1 ½ — 2 hours, probably 2 hours. I just left. 2 hours for a $ 20 OIL CHANGE? No way…
This is just a scam to get you in so they can sell you insurance services and memberships.
There insurance program is bad anyway, they will double your rate on first accident after 10 years being a customer with no tickets or accidents.
Stay away…

What service, like I went back in time to when you got service with a smile, and is there anything else we can do for you. The complimentary tire rotation and oil change is a real game changer, let’s see if the competition can ever catch up. Thank you very much.