The UPS Store

They have always been good to me. I have been here a few times and everytime they are super helpful.

Good location with ample parking. Staff is always nice and efficient.

This place is quick easy and has friendly staff.

I’m not sure whether to give 3 stars or 2. I had to ship a 24″ LCD to my brother in California. It was in it’s original packaging but the box had a hole in it so I thought it would be better to purchase another box and put the original box inside of that. The big box cost like $ 17! Okay, whatever, it was an unusually large box so I’m fine with that. Jenny, who helped me, was pleasant and packaged the TV in the big box and rung me up for $ 50 something for UPS ground plus the cost of the box. Great, grand and wonderful. This morning, I realized I had forgotten to pack the remote with the TV. So I stopped by this morning and to get the remote to my brother at the same time as the TV, it was going to cost $ 26! For a remote! And to make things more unusual, it was $ 1 cheaper to get it there a day before the TV. I was in a rush since I had to get to work so I opted for the $ 25 option. So it costs half as much to ship a remote that weighs 40-​something pounds less? I’m going to try FedEx next time to see if the prices are as ridiculous.
I’ll give 3 stars because the staff was friendly in both cases. I’m just not sure about UPSes pricing scheme.

I really stewed for a while before writing. I wanted to be sure emotions didn’t do the talking! Here’s my experience:
I sold a guitar on eBay and used the online shipping calculator to figure the appropriate UPS Ground shipping charges. According to the the calculations, at most shipping would cost within the lower 48 was $ 31.45 (from Chicago to the Pacific Northwest); I listed accordingly. The auction closes, the buyer pays, I package and go to the local UPS store to ship.
— «…there’s nothing I can do about that.»
I filled out the shipping label and handed the clerk the UPS quote. He stood mute as he entered the information into the register until announcing my cost to ship standard UPS ground was more than $ 70. I motioned to the printed quote of $ 31.45 to which he responded: «…there’s nothing I can do about that.» Before asking to speak with a manager, I noticed a business card on the counter, bearing the same name as the clerk, with the title «Franchise Owner» — there would be no intervention from a superior as I was about to be duped by the top dog.
— «…I won’t ship it for you in that box.»
In addition to the nearly triple shipping cost, the clerk also indicated iI had packaged the guitar in substandard box —
a common, triangle shaped shipping box in which a guitar had been delivered (via UPS, ironically) to me the previous week. He asked: «Are you gonna ship it in that box?» Initially thinking his query was in reference to the existing shipping labels, I responded with a curt «Yes.» He rebutted: «Well, that just isn’t gonna work… I won’t ship it for you in that box.» Subsequently, I paid $ 17.50 for a box that was three (3) times the size of the one I intended on using (and that UPS had previously deemed appropriate for shipping a guitar). Adding insult to, well… insult, the clerk quipped «I didn’t charge ya for the packing materials.»
Though I felt validated by the grumblings of support from the other customers in UPS Store #5674, I still shelled out more than $ 110 after taxes and «fees» to ship a package I had expected would cost under $ 40. Two excellent alternatives are the FedEx Office located 4.5 miles north in Elmwood Park (specs:
) and the US Post Office located 2.3 miles east in Berwyn (specs:
).