iRoc Wireless

My story is similar to Soul M. The stole my phone.

Horrible! I gave them my phone for a two hour job back in November, they stayed closed for two weeks then told me it will be ready the next day and now they are gone. Fuckers ran off with my HTC One

Should be called iJACK wireless. That is what they do. This is the SHADIEST business I have EVER encountered IN. MY. LIFE! Wow… I’m still in shock and disbelief of the way these crooks smiled in my face and STOLE MY iPHONE!!! The owner himself «Cesar» was the perpetrator.
How did this happen to me? Im not the easiest person to get over on. But there was one thing I overlooked this time that put me in this situation. Its embarrassing but I will share so that others will know to avoid the trap. After finding their ad on craigslist, I did some quick research and saw they had five stars here on Unilocal,which in my mind, assured that they were legit. I saw a 5 star average rating and assumed it was all good. But it was not til way later after I already been swindled that I noticed numerous «non-​recommended» reviews and took a deeper look. My jaw dropped, having found many one-​star ratings from several people having experiences similar to mine! The 5-​star average shown only accounted for THREE reviews, which are fare the only ones «recommended». So for some reason, all of the complaints did’nt factor into the rating. Hmm. If this review does not make the «recommended» cut, Unilocal will have some splaining to do.
When I went to the shop, I was met by Roberto who was nice and friendly and had answers to all my questions. I left my phone with him to be unlocked. I was told this would take three days and that the owner Cesar would be the one taking care of me. The store appeared to be an actual established business in a plaza so I did not suspect they were crooked based on that. The shop I went to was located at 8707 Lindley and not on Nordhoff but the same neighborhood. Not sure if its their second shop, or a relocation but it did not take a lot of research to confirm these are the same people.
The nightmare begins. I called to check on my phone three days later and spoke to Cesar himself. He asked for my account info and I was told to come on down and pick it up. Idrove all the way out there to pick it up (I live in Burbank so it took almost an hour with traffic) and the place was CLOSED! They would not answer their phone or anything. It was day before thanksgiving, so I thought maybe they closed for the holidays and tried again in a couple more days. Still, no answer. Drove back out to northridge and again… CLOSED. I went to the 7 – 11 next door for a donut and coffee and sat in my car staring at the place in disbelief.
Then I see a big burly man walk up to the door with a key opening the shop. I jumped out and rushed to him. This turned out to be Cesar. He seemed like a nice and friendly guy. He apologized and explained that his father had a stroke so he had not been in the shop and unable to complete the process to unlock my phone. My heart went out to him, since my father is currently suffering from lymphoma and bladder cancer and I happen to be going through a similar crisis. Cesar gave me his personal number and assured me he would be taking care of my phone asap. I left and decided to cut him some slack based on this. I even told him I was starting to think I had been jacked and said to him, sort of playfully, «Why would you jack me though? I mean its only a iPhone 4S. Its not like a 6 or even a 5S, right?» And he sort of smiled and reassured me «oh no, I would never do something like that». Hmm.
A few days later I text him and he tells me my phone will be ready on that friday. By then, it had been 3 weeks and I was really looking forward to being able to use that iphone, since the crappy old android phone I was using was on its last leg and causing me a great deal of frustration. Friday comes, and once again, to my horror I get no response. OMG!!!
A couple days later, Cesar texts me that his father has passed away and hes been «out of it» and will mail me my phone back. I reply that Im sorry to hear that but could I just pick it up instead? After some delay, he says he put it in the mail and I will have it in a couple of days. I guess this meant he did not fix it. I said fine but could I have the tracking number then? And is it USPS, fedex, or what? No response. And this is the last I heard from Cesar, despite many aggressive attempts to contact him.
Just the other day, I come to find he has made a new online store. It has their Lindley address and the same phone number that he gave me. I browse through their assortment of 288 items and happen to find ONE black iPhone4s 16gb FOR SALE $ 250. My suspicion has been confirmed. This was a deliberate jack move and I had been jerked around for over a month. WOW.
For the record, Cesar Artiaga is the owner of iRoc wireless. DO NOT RISK YOUR PHONE TO THIS SHADY BUSINESS! This man is a big fat LIAR and a total CRIMINAL. He will have to answer to God sooner or later. Before then, he will have me to deal with and I’m not going to let this slide. I am an honest person, who has given them more patience and understanding than they deserved.

Do not go to Caesar! My father dropped off his phone and my moms and he’s been trying to contact Caesar for 2 weeks now and he never answers or calls back. He’s not even at the location. Not only is that horrible customer service but it’s also leaning towards theif!

This guys are awesome cheap prices
Good service, always nice, definitely coming back there

The customer service is awesome I’ve brought in my ipad twice because my son has cracked my screen multiple times and even my laptop Cesar is the best I recommend any repairs you need to him.

I’ve had to use iRoc Wireless on more than one occasion. On several times the staff has been more then welcoming and helpful. It also doesn’t hurt that their pricing is beyond competitive for the cell phone service and repair market. I live in LA. Yes, the drive out to Northridge might be a distance away, but it’s always worth it when the service your receiving is great. I would recommend everyone to check them out.

Good service & helpful staff. Can purchase blue phone with double sim card. Traveling– they can evaluate your needs.