LensCrafters

Never been treated soo bad I walked out yesterday made my appointment for 10:30 on the system that calls u to remind u the «lady» working behind the counter older wearing black and white could not have been nastier 1^st saying my appointment was at ten ok well not what they told me but whatever then kept at me about how there were people ahead and I need to wait we’ll see if we can see u I mean one thing after another. I would not even trust her to shred my infoe I wanted it back my self I
Mean was a freaking Julia Roberts from pretty women did she not think I could afford it I just don’t understand at all. hell will freeze over before I go back to this one called topanga they are getting me in no fuss when I told them what happen they were sooo sorry even sent me a text reminder with in 60 seconds of talking to them. that’s Kool

Very friendly staff and accommodating! Will be coming back next year for our next family exam.
The were very helpful in helping me and my family schedule an appointment and exam.

Came here on a Monday with an appointment for an eye exam, it took forever to be seen but the Doctor apologized and explained it was an unusually busy day. The staff and Doctor were very welcoming, knowledgable and thorough, I didn’t feel as if they were rushing me in and out and was happy with my eye exam. I definitely recommend them for your next upcoming eye exam, insurance accepted!

Best location ever! Everyone is so helpful and knowledgeable. Had to flee the Topanga location due to their incapabilities. I came in hot when I got there, (which I later apologized for) since the other location made me wait and gave me a bunch of ridiculous demands. They helped me out and went above and beyond their call of duty!
They made my day for sure!

I’ve had numerous eye appointments over many years and none compared to the quality and expertise of Caroline Yokota. In addition to her knowledge, she provided quality education regarding my eye conditions. Because she is so kind and patient, the vision appointment was enjoyable. I now have the best vision that I’ve had in many years due to the eyeglass Rx that she provided for me. I plan to obtain all my optometry care by Caroline, and have referred her to family and friends.

Wonderful customer service! Jessica helped me and offered me wonderful service through-​out my whole visit!

All I wanted to do was order frames I had already picked out, they already had my prescription… Being told they would help me next, the same lady took her time to fill another ladies order while still with the original patient she was with and the other employee started helping someone that came up after me. All I wanted to do was order my freaking glasses. Took too long, I walked the hell out. Screw this place, big waste of time.

I have just purchased my wife’s glasses on July 3, 2015. She takes great care of her glasses by using the microfiber wipes and lens cleaning spray, recommended the staff, to clean her lenses. Today she noticed that the anti-​reflective glare is starting to come off. How can the coating come off so quickly after purchase unless do to a manufacturing defect? She contacted the store and was told by the manager, Marlene, to come on in and she said «we will take care of it for you». My wife went to the location of purchase to have her eyeglasses checked. They insinuated that the coating was coming off do to her not using the correct type of cleaner, she showed them the cleaner and wipes that she uses. They then told her it was caused by hairspray, my wife does not use hairspray. They told her that they don’t know what caused the damage, but it was her fault. They told her it would be over three hundred dollars to replace her lenses. This is unacceptable we have already spent over three hundred dollars, on her glasses alone, and deserve quality craftsmanship. I believe we received a poor quality product even after them spending a week on making the lenses. When my wife explained to the associate her concerns, the employees including the manager Marlene, blew her off insisting that she pay to have them replaced, which now costs more than the original price. How can this be? Now I feel the only way to handle this is through corporate customer care. With all of the places available to do business I like coming to your stores for the selection, but the level of service at your locations is sub-​par at best.
Every time I have been to this location there are always different workers. It is hard to build a connection to your customer base if you do not have experienced employees that work for you. Once you make your purchase they just don’t care. They say they will call to let you know when your glasses are ready for pick-​up, but do not. They quote you at one price, but when it is time to make a purchase you are told a different price by a different worker. Overall poor customer service and very poor quality of lens.

Horrible customer service! They gave me someone else’s prescription of contacts and when I called to tell them there was something wrong they told me to continue wearing them because my eyes probably needed to adjust to them. I’m glad I didn’t listen since they weren’t mine! Made an appointment and went back in they pulled my file and they said the doctor ordered me a different prescription. So when I went to charge out that’s when she discovered I had someone else’s prescription! And she had no clue who’s they were. You think with a huge mistake like this they would apologize or give a discount, Nope, Nothing. I will never go to another lensecrafters again!

I was very impressed with the prompt service that I received. The service desk staff member greeting me was friendly, patient and professional. My attending service representative was warm, humorous and accomodating. She went out of her way to understand my vision needs and to make sure I was getting the best deal between what my insurance covered and the current store specials, company offered incentives and discounts. I was very satisfied with my experience.

Do not go here. My son and I went in to have his glasses adjusted today and the lady messed them up. She told me that the lenses «crazied» and that if I wanted to have them replaced I needed to pay $ 25, so because he needs them I paid. Then they told me I had to wait 2 weeks. Wtf? I got upset and said he needed them now bc he can’t see, so they told me to go to the lens crafters in the mall and refunded me my money. I don’t know why I had to pay in the first place if they broke my son’s glasses but I went to the lens crafters in the mall and Mark took very good care of my family. I will never go back to this lens crafter again. Avoid them and go to the one in the mall.

The people at this place are really not helpful when to their customers. They are willing to go the extra steps to provide quality care. I wouldn’t recommend this place.

These guys (gals) saved the day! I got glasses made at a large membership store and they were the wrong diopter. The doc rushed thru my exam and made a mistake. I ended up with headaches at work on my new job. Lenscrafters exam was 3x more thorough than the other place and they even simulated the new reading glasses with mock up optics and a computer monitor to make sure the diopter was correct. Frame and lens came to under a bill during a special. What more can you want, I will NEVER, EVER go anywhere else for the exam and first pair… I may order spare pairs elsewhere but not take a chance on the basics.

Go anywhere but here to get your lenses. The lenses will cost you a million dollars. You can find a cheaper place @ mom and pop store

Holy smokes, this place is AWFUL. I’d drive an extra thirty minutes to avoid this hell hole. An hour to be seen & not one person in this place has a sense of urgency!

I went there to get a new pair of glasses, I know they are more money than any other places but you can get them in a hour and I was willing to pay for that service. I walked in the store and a young girl came up and looked at my glasees and said the lens are really poor and cheap, I told her I bought them here at Northridge lenscrafter and they cost over $ 400.00. I looked at some frames and picked a couple out and asked her the price of them, she told me and than started with the lens, from there all she did was try to upsale me on everything till she was up to almost $ 600.00. I have asked since leaving the store and these people work commision. I walked out, did some price checking and got two pairs of glasses for less than lenscrafters. Walmart was a third of there price but I was not willing to wait 10 days to get them. They are worse than buying a car, they have lost a long term customer

Very disappointed. They don’t stand behind products. Bought three pair of glasses July 2014: the arm came off; they immediately said it couldn’t be fixed would have to «buy» a new frame for 129.00. Also stated the lens were all scratched even though I paid extra for non resistant scratches. My glasses are less than six months old. Whatever happened to good craftsmanship where the item lasted at minimum of a two year life span. I think someone there needed a Christmas bonus at my expense.
Bah hum bug — never going back.
PS the lady conveniently lost the arm of my glasses but swears she gave back to me. So now I can’t even go somewhere else to see if they could fix.
Don’t go there unless you have money to burn. Very unhappy customer.

Don’t confuse this place with the one in the mall. Two different shop locations.
I was hesitant on making my appointment because of the Unilocal reviews, but I’m glad I went to this location. The service was great: the staff was friendly, patient and professional. I went on a Saturday to get my eyes checked; couldn’t decide on which glasses to pick so they took pictures of me with the glasses on and emailed them to me. I went back on Monday to tell them which model I wanted. They measured something with my eyes using a machine and had the lenses installed on the frame. I had my glasses within 20 minutes — no long wait needed and they saved me a trip. My experience was positive on both days I visited. Plenty of parking available.
I would recommend this place.

One word — Terrible. Totally understaffed, told me an hour process, almost 2hours. They hound you to buy more, even with insurance they try to convince you to get add-​ons that are not covered.
This place is worse than a used car dealer! I sat and listened to a guy being told how they are not charging this or that and saving him this money but he still is going to walk out paying over $ 400 for glasses. Poor guy got totally taken advantage of. The clerk flat out lied and bullied they guy and his wife.
I’m just getting lenses and they know they can’t handle me so I’m getting no service.
NEVER Come here! Save yourself.
Funny — I wrote this review a year ago and I guess it didnt post… A year later every time I see or walk by lenscrafters I think about am bothered!

I not only left this review, I also 1) Emailed the location to inform them of my experience here 2) Emailed corporate to let THEM know about my experience.
Wow…well I did finally get a call from this doctors office. A message was left on my answering machine to call them back. No reason, just ‘call us’. Corporate emailed me and told me that the location had told them they called me. PFFTT.
I frankly am not in the habit of calling people so they can apologize. Nope. Doesn’t work like that. Completely unprofessional. So, I emailed them, and told them exactly that.
Corporate emailed me, and apologized for this doctors atrocious behavior, and said he would contact the office to have them properly contact me.
Surprise! No email, no letter. This honestly says a lot about this doctors lack of professionalism (which we already know, she has none) and character. More than I ever could, that’s for sure.
neva, neva going back. nope. not eva.