Lowe’s Home Improvement

I’m thinking they have made some major cutbacks. They seem to be understaffed and the staff that is there do not seem happy.
I went this morning around 930 to buy a shower door. The store was not busy, which is not a good sign and it was impossible to find any help. I had to walk clear across the store to find someone for help. They radioed for someone to help in plumbing. I walked all the way back to wait some more until someone finally came. I was not helped to the front so I pushed my cart along only to find not one checkout available. Only self checkout. Ok, well it was kinda hard to figure out how to scan the bar code on this oversized box so once again had to find help. The Lady employee scanned my item w the scanner gun and I paid. I then asked her if someone can help me get it in my truck. She asked me to pull my car around. I pulled my car around and nobody came out. After 15 minutes I went in and it was still sitting in the same spot. Where is all the employees? Like I said there was not much going on in the store. It felt like a ghost town. Guess what? I did it myself. The funny thing is, the alarm buzzed as I walked out and no one cared about that as well.
This entire experience was just wrong. I will never go back and will not be surprised if it goes out of business.
There was a nice gentleman sitting at a table in front of the store selling something. I don’t believe he was an employee of Lowe’s, but he tried to find me help. He was very kind and I thank him for trying.

Props and thanks to Rich in customer service. My review went from one star to 4 because of his incredibly patient and polite help during a very complicated sale. I hardly ever update reviews, but we were so impressed by this employee, had to stop by and say thank you.
Made up for very bad experience we have had at this location.

Basically the same kind of customer service I experienced at the West Hills location. Lowe’s seems to have a knack for hiring inefficient and feeble-​minded individuals. Ironically, every time I’ve been inside this store, there is always a big line at the customer service department.

Wow what a wonderful experience tonight. Went to the plumbing department and asked an employee for help and he help me find what I was looking for and was out of there within minutes.

I would of given a raving review, if this issue hadn’t taken over 4 months to get resolved.
We have purchased and had many items installed from Lowes. Until this issue, all has been satisfactory, if not great.
More than anything this is a raving review for Carter, an employee from this store that jumped in and actually got the ball rolling on getting our problem resolved. (After two or three employees that really didn’t) Thanks to Carter, we will continue to shop and use Lowes in the future.
You Truly Rock Carter, good work ethic and integrity!!! (Thanks also to Kelly from Pella windows for helping us get our warrantied windows replaced)

We had a very complicated flooring order and Eugene took such good care of us! Answered all of our questions and was very patient and helpful!

I much rather come to Lowes than home Depot. Lowes is soo much cleaner n well organized compared to home Depot. Anyways. We recently shopped here for outdoor patio furniture. Lowes had the one we wanted at the price we wanted. During checkout, we had a $ 25 coupon we tried to use. But for some reason it wouldn’t go through. After purchasing the furniture we went over to customer service regarding the coupon. Juliana was there to help us out. Juliana was soooo helpful n sooo friendly we need more people like her. Juliana was able to apply our $ 25 coupon n even grab a push cart to put our patio furniture box on to wheel it out. Ive never had a bad experience here at this Lowes but my experience that day was beyond regular customer service. Keep it up guys n thk u Juliana!

Busy Lowes. Lots of registers, and 2 cashiers then the rest is self checkout. I can’t be too hard on this review. These home improvement places are all the same. I don’t come here often but when I get dragged to these home improvement warehouses, I prefer Lowes over Home depot.

Help is scarce here. Most of the employees are probably at the front near the registers. Maybe I came on a bad day because many reviews discuss how friendly and helpful the employees were. We needed to get wood cut and had to go hunt down an employee to come cut it for us. I’m okay with self-​shopping, but for things where you NEED the employee it would be nice if they were more readily available or nearby. On the bright side, the employee that assisted us with wood cutting was friendly, quick and efficient.
Not sure how their cashiers are trained, but our cashier was surprised we had a couple pieces of wood but only one barcode to scan. Don’t they know about the wood cutting station?
Review ¹⁴⁄₁₀₀ for 2016

This is my hardware store of choice. I love home improvement projects and try to tackle them on my own, why not, it’s fun! Every time I come to Lowe’s the staff is always helpful. Sure, you get pestered sometimes by a salesman trying to sell you solar panels, but that’s at most big stores these days. This particular location is well stocked, they usually have what I’m looking for or something else that works. I find that their prices are reasonable. It’s generally very clean and organized at any Lowe’s.
I would love to give this Lowe’s a five star rating but the parking lot is the weak point. It can get a little annoying mostly because of the inconsiderate men in over-​sized ultra lame raised pick up trucks that dangerously speed through the main road in the parking lot cutting off pedestrians and cars backing out or trying to pull out. They are so arrogant I’ve seen them honking at people who had 100% right of way, it’s just wrong. Lowe’s is a family and dog friendly place, I see people of all ages come through, it’d be nice if those jerks, who probably have families and wouldn’t be happy if they were being cut off by a reckless driver, could slow down to insure general public safety. Perhaps Lowe’s should install stop signs or speed bumps in the parking lot at least on the section that is between the entrance and the rest of the parking spaces.
Overall a great place to gather all of your supplies for any kind of project. Just watch out for the rude people in the cars who are trying to hit someone.

I’m changing the rating I gave for this business because I have been here for a few months now and finding that jumped the gun on this review. Through different comparisons, I’m finding that Home Depot and Mom and Pop stores have more to offer than Lowes. I’m also disappointed that some of the staff act like customer service at Home Depot, which sucks.

This store is garbage. Waited 10 minutes to talk to a rep in appliances. Then finally got a hold of them only to get put back on hold and a minute later call drops. Now I’m calling back and wrote this review while waiting.

This review is in context of the purchase of a washer-​dryer.
The Northridge branch staff/​store is completely unreliable for purchases made by individual homeowners/​renters.
Yesterday, I purchased a washer-​dryer which was to be delivered today. This morning I did not receive call from them, re: time of delivery. So I called them. They informed me that I «missed the delivery manifest» at the time of purchase.
Every person I have spoken with (three) at Lowe’s has informed me that my product-​purchase missed the time at which the delivery manifest had been drawn out. Marilou at Customer Service says that typically, at time of purchase, the sales rep. will add the purchase to the delivery manifest. Apparently they forgot to do that yesterday. At the end of our conversation, Marilous says, «Well, what do you want me to do about it?».
I had to take time off today for receiving this appliance. And now «maybe» they will deliver it tomorrow. I have not ever come across such a lax customer service/​processing department. They don’t have any value for the customer’s time. Clearly, the Northridge branch’s business is thriving on/​contingent upon the reputation of the reliable, business-​worthy Lowe’s branches located elsewhere.
Unless you are planning to take your purchase with you at the time of purchasing, I do not recommend that you spend your time at this store.

Wows, don’t expect customer service. We stood waiting for someone to show up with employees passing us and saying nothing.
I guess it’s time to go back to Home Depot

Terrible customer service. Workers don’t know where anything is stocked and online inventory on Internet and on store computers are not accurate. You will waste your time looking for stuff here.

I came in here yesterday looking for a particular item. This would be the second day of finding said item. I went to the West Hills Lowe’s, but couldn’t find it. I needed it badly. After looking in the usual places in the Appliance department & Vent sections, I was feeling frustrated & asked Janice in the Cabinet installation department. Janice helped me sooooooo much. She called around trying to find this item. She also looked up & down the aisles where the item could possibly be placed. Finally, there was one at the Pacoima store. Thank you soooo much, Janice for your assistance! I thought about giving up, but she didn’t give up on me. That’s what I call customer service!

I order 140 breaks for my yard and these persons on customer service change my delivery date, and also leve me on phone for 40 minutes waiting wit no answer, there was a cashier complaining about customers and she was rude her names is Anne she was rude also well I had a bad experience at this particular store

I feel Lowe’s usually costs a little more than Home Depot (maybe 10% more) but I came to this location because the Home Depots in the valley are located in bad locations.
When you come to Lowe’s, you don’t have to worry about day workers crowding your car to be chosen for work. The closest Home Depot that is in an acceptable location is all the way in Woodland Hills for me, so I’d rather come to Lowe’s.
5 stars for the nice lady working at the key department. She had short, salt and pepper hair. We had to copy 3 keys today, and she made the process painless.

I didn’t find what I was looking for. Asked for help in the cabinet department and no one showed up, but one employee did try to page for help. The store was really clean though. People seemed like they knew what they were talking about. I’d go back.

Nobody helped us twice here. We walked around looking for assistance and every time we got close to a representative, they took out their phone and walked the other way. Don’t waste your time here, go somewhere else.