Party City

It’s hit or miss here depending on the holiday. I went here to purchase some Halloween decorations and it was mobbed. The line was out the door for last minute costume shoppers. I had to duck and dodge just to get napkins and cups. Luckily they had three cashiers available (better than their normal one who often is handling five tasks at once!). The line did move but my cashier was pretty rude, picking up the phone before finishing the transaction and completing ignoring me to the point she gave me another’s receipt. If I hadn’t had better experiences here during last Saint Patrick’s Day and Valentine ‘s Day I would have given this place a one star for this experience.

11:40 am today
Had mishap and hurried in to get a balloon — stood at balloon counter — 2 employees working on displays — 1 guy on register — I asked if I could get a balloon — was told I had to wait in line with cashier — 5 customers in line and 2 employees on displays are chatting — cashier is chatting with customer — I finally said that should have opened another register — and I left — as I left the cashier sarcastically told me to have a nice day — no customer service priority here at all I am done with party city

The selection of party favors, etc. is pretty good, but I find the cashiers a little slow. Also, they seem to have employees walking around and not really doing anything

First time going to this location because the Santa Rosa one is being remodeled. Anyways, i used to work at a party city for several years and know how it works, get the number of the balloon and then tell the person behind the cashiers desk. I understand that it was graduation and that most of the balloons are already gone. But she seemed so confused on the number system and was extremely rude when I had questions about Their graduation ballon inventory. On the way home the big balloon deflated and I called back the next day to see if I could get it inflated again but I threw away the receipt. I was transferred to 3 different sales associate then a manager. Why can’t an associate ask a manger instead of being transferred and telling the story several times? I was extremely annoyed since I live about 40 minutes away from Novato. I will never come to this location, ever again. Worst customer service I have had in customer service.

Party City in Novato has the WORST customer service EVER! I have never written a review before but that store is so awful I felt it was important to let people know. I can’t imagine how it has even stayed in business. It’s apparent that the people that work there hate their jobs or are just the most unfriendly, unhelpful people. I am never going back there.

If you are in a hurry I seriously do not suggest this place. The two workers couldn’t have moved slower or had less enthusiasm in their work. Good selection of products but the service makes it not worth it.

I really like party city! I always get waited on quickly, and they have a great selection of items to choose from. I had to attend a rock ‘n roll party and they had tons of costume items! From inflatable guitars to wings with long hair attached, this is my kind of place. An enjoyable experience and tons and tons of balloons to choose from. You name the occasion, they have the balloon! The prices are very reasonable as well.

Worst. Customer. Service. EVER. Seriously, do not waste your time. Better spent money and time at Craig’s Warehouse.

Party City Customer Service seem to be hit or miss. Refer to my review at Santa Rosa store. I was press on time on finding supplies. That’s when an employee asked if I needed any help. She went above and beyond customer service! She was in the process of tying a Mylar balloon. At the same she time walked me over the the product I needed. We were int interrupted by another customer, but this employee kindly told them they’ll be with them as soon as she finishes helping me out. Now that’s exactly how customer service should be. I’d shop here again!

Very organized store. I love how awesome it looks inside, a lot of variety of party balloons, favors and a giant gumball machine filled with different colored plastic/​rubber bouncing ball.

When the Larkspur location was open, I used to go there all the time. They always had what I needed, when I needed it. As a Jewish Educator I need a go to place that has all the holiday stuff I need. They would always make sure that the Jewish holidays did not get the short end of the stick.
When they closed I was a little nervous. Rightly so. The Novato location is amazingly unhelpful and unaware of anything outside of the standard holidays. Christmas stuff has been up for about 2 weeks now. Hanukkah starts on December 1^st and they barely have half a display up. That was only after my supervisor went on Wednesday to buy supplies for me. When she went, they had nothing. She suggested to them that they better get cracking, so they have started to put stuff out.
I just called to ask if Hanukkah stickers were out and was told no. I said that I had a big event on Sunday and needed stickers and asked if they could make some available to me on Friday. Again I was told no.
Guess what– you no longer have my business.

Can You Say –Incompetent ?
I rented 2 helium tanks on friday for my Bday party and it took me about 25 min between asking for them at the counter and getting them to the register because Nobody seemed to know how to fill out the necessary form to rent one of those and I was the one who had to tell the cashier that the security deposit for each one those cost $ 100 each. so my grand total was around $ 280
SO comes sunday and as I’m trying to return the tanks i have to hear from a highschool girl with an attitude that
«Next time I should keep my receipt, because if they loose THEIR receipt, then I can’t get my security deposit back…»
Really? what do you have a computer in front of you for my dearest darling?
So the Manager (Leah or something) comes out and she goes to the back of the store and says that she found my receipt somewhere and goes on trying to refund me for my $ 200, but instead she CHARGES me another $ 200 and handed me a receipt. When she realizes it and apologize for it, she hands me another receipt RETURNING my $ 200…
Ok, now its a matter of simple MATH (I had paid 280 on friday, then I paid 200 on sunday when she made a mistake and then I got 200 back…)
I told her she still owed me my security deposit and she convinces me that the FIRST transaction was voided and that the SECOND receipt was my security deposit being returned. this visit also lasted around 25 min
I knew it was not the end of it.
today i check my bank account and guess what? oh yeah, i’m $ 200 poorer.
So I go to the store today AGAIN to talk to Leah and she is completely sure that THE BANK did the MISTAKE, because that $ 200 she charged me on sunday shouldn’t have gone trough even thou there was a printed receipt for that…
of course the bank ain’t returning Sh*+ since the bank wasn’t the one swiping my card on your machine Leah!
So i leave the store with a whole bunch of phone numbers that I should call in 24hrs in case my BANK doesn’t return the money…
and there goes another half hour of my life in that store because they are just INCOMPETENT !
ps. I should add these 10 min i spent writing this review to the total hour and half PArty City Spent in my life.

Pepe La Pew!!! I LOVE «Party City». I’m so addicted to it, that I go to the one in Daly City at least once a fortnight to buy things to add to my special «treasure box» of goodies. The other day I was with my little one in Novato for a doctor appointment, so we thought we’d drop by this store to grab a couple of things on the way back into the city. Well! You know what they say? «You win some, you lose some!?“On this day. we did more than lose… we stood in line for 15 minutes waiting for the incompetent staff trying to figure out how to refund the woman in front of me. The stupid hag brought back 3 bags of items to return, and I was trying to figure out whether they’d actually been stolen, because since when do you buy 3 bags of things, then need to return all of them? Maybe she got home and her boyfriend threatened to dump her? «You went where??? You march right back to that Party City and return every single one of those wedding favors, plates, napkins, glasses and invitations. I told you ten times! I’m never marrying you. Don’t you get it. we’ve been together for 7 years, if I’d wanted to marry you, I would have». So, she’s returning all this stuff (wedding «stuff») whilst 3 staff members «help» her, only one speaks English, and just. So, I tell the guy to get another staff member to help («please») and he tells me she’ll be there in a «minute». A minute ticks by and I was getting irritated. so I left the line with my little girl and took a stroll around the store for the 20^th time. «Peeeeeeeew!!!» The back of the store had the most rank smell of urine. My daughter was holding her nose telling me that someone had gone «wee». It was so overwhelming, I was trying to figure out if someone had done one on the floor and I was going to be the unfortunate one to slip in it, or in a cup. Happy drinking! But you know. I couldn’t blame them. Waiting in line that long, with your bladder about to burst and with the bathroom as disgusting as what it was (because we used it like human being’s usually do) Maybe whoever it was just thought. to hell with this place. I’m gonna pee right here on the floor, or in the cup, and there ain’t nuttin’ no one is gonna do about it!
So, to the staff at «Party City» Novato. I highly suggest that you not only CLEAN your bathroom, but due to the fact most of you might suffer from blocked noses, you might want to get a doctor to check your sinuses for congestion, because if you couldn’t smell that urine, there’s a problem. Also, invest in some air freshener and do something to correct your customer service skills as they were appalling with all 3 of you. Even if I lived over that side of the bridge like I once did, I’d drive to Larkspur or another party shop. never again! (and just for the record. no, I didn’t buy anything, I dropped the basket and we did drive to the Larkspur «Party City» store. Much nice staff, clean, clean, clean! So well organized! Great stock! Fabulous!!) Unlike Novato :-(Not even worth one star.)