Classic Carwash

I showed up at Classic Car Wash on Saturday January 2, 2016 at 12pm. I called before I went there. The phone call is recorded. The ladie on the phone told me that the car wash, floors, and seats all together is $ 39.95. When I showed up at the business, the manager appligized and the told me that the floors, car wash, and seats are separate prices of $ 39.95. I told him that he can listen to the recorded phone call on my phone. He refused and would not charge me the adversed price from the phone call. The price is out of my budget that the manager wants to charge. The person from the phone call wasted my time out of my day and the gas millage that it took to get there by giving me incorrect pricing. No exception was made by the business.

I spent $ 200 here today and regret it. My wife made an appointment for a complete detail and when we dropped off her vehicle she asked if a second vehicle could have an interior detail done and was told yes. When we returned with the 2^nd vehicle the kid greeting told me it wasn’t possible because most of their staff didn’t show up to work today. I counted at least 6 people working? He then went and spoke to the Manager who I assume refused and sent the poor kid back to give me the bad news. I went ahead with the complete wash $ 33 and went to the counter to pay. The Manager came in and tried to explain but when my wife questioned why he said yes to an interior detail earlier he basically called her a liar saying she never said detail. I am in the retail/​customer service business and can assure you this guy would not be running my business. Needless to say I wanted to say more to him but he clearly does not care and there are plenty of car washes in town that can staff and schedule their locations with competent folks. This is no reflection on the team washing cars as they did a nice job and I made sure to thank them. The lady behind the counter definitely had no idea what was going on and could care less. When I returned 1 hour later to pick up my car…4−5 employees standing around, 2 employees sitting in the office and you have less than half of what I came to spend that day. I will not be coming back.

Poor service. Manager was non-​responive to complaint.

It’s that time of the year when we are washing the salt off our cars and when your business is a carwash you have to be on point everyday.
I arrived with 3 cars in front of me and there was only 2 attendents greeting (can’t really call that but had to call it something) I waited for 10 minutes before one of them even greeted me. After that my car sat for another 10 minutes before they started vacuuming it. Total time I spent there was 35 minutes. That is too long when you have a mechanical car wash and the only manual part is the team that dry it.
They did an outstanding job and the drying team was very friendly and professional. At the end I remembered I needed to tip and I had to leave to run to a bank to get cash. The cashier should be able to add a tip to the payment or maybe put in an ATM machine so you employees don’t get stiffed because today not many people carry cash and your people do a great job and deserve it!

My wife recently took our 2012 Dodge Challenger (a new vehicle with under 300 miles on the odometer) to southern Illinois to visit family over the Easter weekend.
While there, the car got a LOT of (UGH!) sticky tree sap on it. We were sick about it!
Upon returning to O’Fallon, we took the car to Classic Car Wash.
Before I go any further, let me add that my wife was getting a «low tire pressure warning» light on the way back from Illinois.
The folks at Classic treated my wife AND the car in the most professional and friendly ways I could ever imagine.
They not only washed the car twice (once by hand!), they also examined the tire pressure problem and sent us to the dealer, as they suspected it was more than a «simple» puncture.
They even assisted her in getting the Challenger across the street to Quick Trip, where they graciously and properly re-​aired the tire so it could be driven a bit further.
They were right about the tire problem. The Lous Fusz dealership determined that a extra heavy duty staple had somehow penetrated the sidewall, to the point it could not be repaired. The tire had to be replaced.
So, now the car is «dealership new» in appearance, and we are so very pleased and thankful of the extra steps that the Classic Car Wash folks went to help my wife in a multi-​difficult situation.
They are TOPS! :)

I tend to be more of the do it yourselfer when it comes to car washing. But since I have been driving all over the state of Missouri the past month, my car was in desperate need of love and care. I have been driving by this place for years, I used to know a few people that worked here, and I figured they had a decent reputation.
The car wash was alright. I mean, my car certainly came out much cleaner than when it went in. There were no longer bugs stuck all over the front, and the car did look pretty nice. Now, a few things: It’s a pricey place to get your car washed. You could do it much cheaper on your own in one of those do it yourself places. Also, my tires still looked pretty black and filthy when all was said and done.
So, it wasn’t bad, but I wasn’t totally pleased. I am pretty sure I am going to keep rolling with the self cleaner car washes from here on out… but if I was feeling lazy and I was in O’Fallon…I might stop by again.