Arhaus Furniture Oak Brook

I’ve spent about 15k at this store over the last 2 years, and my dining chairs have literally fallen apart. 5 of them. The leather has peeled and flaked off completely. And customer service? After submitting photos and multiple messages, we finally got a reply. They said this is to be expected with this material in time. In time? In 2 years? Would have been good to know before buying! We’ve been satisfied with the 7k sectional purchased to date, but delivery, customer service, and life of all other furniture pieces have been a failure. Bummer as I really like the selection and style.

I don’t understand the poor ratings for this place. We furnished almost our entire house using Arhaus and were extremely happy with the quality of their furniture and the service they provided us. We are moving again and will be using them to assist us in furnishing our new home.

This is not a review of this store but their product. Purchased a Dune Slipcovered sofa less than 2 years ago. This sofa is a pain in the neck as it always looks a mess. It needs to be
fluffed, and managed multiple times per day. The cushion liners are made with low grade fabric as the down quills regularly poke through. The throw pillows and back cushions have lost much of their stuffing due to this problem. Be prepared for a lot of feathers to hit your floor when pulling covers off for a wash. Called customer service to complain about the down loss and was told to fluff often. Never had a sofa that I had to fluff after every use! The seat cushions also slip away from the frame making the sofa just look a mess most of the time.
It only looks nice if you fluff, push around the slipcover and NEVER sit on it.
Wish I wouldn’t have bought it and will never buy Arhaus again. I’ll stick with CB or Room and Board for quality.

I have bought a ton of furniture at Arhaus and have to admit that the furniture seems to get damaged or ruined easily. I have had my dining room table replaced 2 – 3 times due to easy scratching/gauging…frankly just gave up on it.
I love the design of this furniture, but the quality and customer service should match the price, which is very high end.
I bought 2 slipcover rocker swivel chairs and the sales person sold how I could get them recovered at a fraction of the cost if I wanted to change the fabric. The fabric ripped and has huge holes in it and when pricing new slipcovers, the pricing is the same cost as the chairs…+$ 2500 for 2, which is insane. I have discussed with 2 salespeople and they simple shrug and say «oh well.» Disappointing for how much money I have spent at this store.

Let me start out by saying, I really had high hopes for this furniture store — as I liked it’s variety of furniture samples. We just moved into a new house in Plainfield and needed some dining room and family room furniture. We had Arhaus’s design experts come in to help figure out what we could do with the family room — as it’s pretty big and we didn’t know where to begin.
We started off with a dining table and buffet. The buffet table came in with a huge dent in the wood. We told the Arhaus movers — and they said someone would contact us regarding the dent. No one did. I had to call myself and then they finally called back 2 – 3 days later saying either we keep the dented buffet with a 10% discount or we get a new one. Obviously — 10% compensation is not sufficient — when you buy something new — you want it to look NEW. So we told them to replace it — and they did — but that required a new delivery appointment — which is really hard to fit in with two working individuals. They also don’t let you know what time they will be coming to deliver your furniture until the day before.
Following this — we still liked the furniture, so we brushed off these shortcomings and decided to continue with the design team to create the family room we wanted. We went into the store — where Donna helped us — and they were polite. Told us the total — which was close to $ 20 K — but we knew the investment going into it would be high — so we agreed. We got a custom sofa, two armchairs with custom fabric, a chaise, a mirror, two small stools, a tall Luca table, and that buffet I mentioned earlier. We put down whatever down payment they asked for to start —
And they told us as the pieces came in they would call to get the remaining balance.
We didn’t receive any deliveries until about 8 weeks later (minus that buffet– which we purchased separately), because they were all custom orders — fine! Worth the wait… Right? Eh. The furniture came in — of course at inconvenient times– sometimes after the scheduled time window– but we dealt with it. Donna would call back religiously to make sure we made our payment– which we always did as they asked. It got to the point where it was like — relax Donna. We are going to pay you for this furniture– stop acting like you’re a collections agency — have some class!
The sofa we purchased was an extended L-​shaped sofa that has connectors underneath that hold the separate parts of the sofa together. Well every time someone sits down, it wiggles a bit. Seemed different from what we tried out at the show room in Oak Brook. So I called and left a message for Donna — since she was never available to talk or in the store once we had made our full payment… Surprise surprise. Finally she calls back 2 – 3 days later and says she will send one of their technicians out to inspect the sofa. I schedule the time. It was something like between the hours of 1 – 4 on a Tuesday. He shows up at 4:45 looks underneath the sofa and says there’s nothing wrong. Ok !!!
I call Donna back to complain. She never responds. Fine. So I’m upset — maybe I’m overreacting I tell myself.
We decide instead of looking for furniture at the oak brook location, we would try the Schaumburg Arhaus. Why judge a company by one location right? Eh.
We go to the Schaumburg location in Feb– whenever they were having some sort of close out sale — before their new pieces come in for the spring. We found a nice small table that we thought would be a good piece for our mud room. It was small enough that it could fit in our Jeep. So we told them we liked it — wanted to buy it — but didn’t want to deal with their delivery service, since we had a few bad experiences with delivery timing earlier and as it was too much of a hassle or reschedule work around 1 small table.
Well, as soon as I said that the manager that was at the front desk jumped into the conversation and said — if you decide to take that piece on your own — your warranty is null and void. Ok — we didn’t love the idea of it — but were still ok with taking that risk for a small table. She went on to say that the table, once it was ordered, was going to come in on a Wednesday 2 weeks from that day and we would be expected to pick up the piece THAT DAY. Now if she had expressed herself politely maybe my husband and I wouldn’t have been so upset about this whole ordeal — but that attitude she have us was unwarranted. I replied –nicely still — that that wouldn’t be possible as both of us work that day — and coming all the way to Schaumburg wouldn’t work. She said «well that’s all we can do for you.» The nerve! We went on to say we were already good clients of Arhaus — had invested so much time and money into shopping with them this year alone and that they should be a little more considerate. We left without purchasing the table. I called corporate to discuss this exchange and they were just as rude. For a business I just spent 20 K with– I’m disgusted !!!

I am all over the board on this place. The store is nice with some good choices on a variety of furniture. they are on the high end in pricing. But you get what you pay for. Found a bedroom set that had everything needed. Big and chunky, nice and looks like it will last forever. Scored a decent deal on price with the sale. A week later I noticed the cost was cheaper online. Not a problem received the lower price. Feeling good now. After completing some remodeling at home its time to set up delivery.
Now things started to get bad. The delivery guys showed up at 8am. Walk to the neighbors until I say I’m here. Now its time to unload. Unload they did, right in the street. They unpacked the furniture out of the boxes then proceeded to place the dresser on its top on the cart? Why? As soon as they moved it, BOOM off the concrete. Damaged for sure. They bring it in and say we can have a tech come out and touch it up. Dude it is gouged not chipped. Not touch up will save this. Next came the Wardrobe, this piece made it to the house the they hit something and gouged. It was a sad undertaking watching this.
Called the store and they finally return call and say they will replace. Yes you will. New delivery is now 2 weeks out. Why not sooner? We do not have anything available, um I think it would be a good gesture. Not happening. Okay, I will deal with it. New furniture arrived as scheduled. The delivery guy came up introduced himself and his helpers. They asked to see where the furniture had to go. Then they made a plan on how to proceed. These guys were top notch. Very professional and knew what they were doing. They delivered and removed the damaged furniture in no time at all. No damage, no bumps, no scrapes on the walls. Great job by this crew.
The furniture looks great and I got what I wanted and paid for. I do believe that the customer service aspect should have been better. A call from the manager of the store would have been nice. But did not happen. I did have to reach out to our salesperson and ask a few things that they should have done without my asking.
Based on the first delivery and follow up customer service this is a one star place. The second crew of delivery guys were 5 stars all the way. Great job to them!

I have been all over town and finally found what we were looking for. As we are in Oak Brook I expected great service and that is what we received. Came back a couple of times to make sure there wasn’t anything that we forgot. We held off the delivery for a couple of weeks to get the place painted and the floors in. I was excited that everything was coming together and we would have the house finished in time for my mothers big birthday party. Right! The delivery guys were on time. But when I saw them arguing at the end of the driveway, That is when I knew I needed to pop a pill or leave the house and head to a bar at 9 in the morning. They unwrapped/​boxed the furniture in the street with the dirty snow and they put the long dresser upside down and proceeded to ram it into the curb! The drawers kept flopping open as they tried to get it up the driveway and into the garage. I walked into the garage where one of the guys proceeded to tell me that we ordered the heaviest furniture that Arhaus makes and that they will write on the paperwork to have a service tech come out here and fix the damage. He seriously didn’t just say that to me! Then started the argument as to how they were going to get it into the bedroom. I tried to stay out of it, but if these two didn’t get the hell out of my house soon I was going to loose it. I politely told them to stand it on it’s end and drag it into the room on the moving cloth. I was told it wouldn’t work because it would hit the light and the door frame was too low. I asked them again to try it. And guess what. When they got it in place I saw the white chalky concrete from the curb and immediately called Arhaus. It was a quarter to 9 and they were not open. I had to listen to a message from the Thursday before when they were closed for inventory. I told them that I was not accepting any damage on my furniture and no guy with a marker is coming to my home to fix anything. I wanted a new dresser, and that is what I wrote on the paperwork. When They got to the 8′ wardrobe I took the paperwork into the basement and turned the television on high and waited for my mate to tell me they bashed that into the wall as well. I received a call 4 hours later. I assume that no one wanted to call me back to respond to my question. Do I have them take this back, or keep it until you get the new furniture here? They obviously waited until our sales person came in and said. «Here’s your shit storm». Happy Saturday! How unprofessional! I have been a salesman all my life and if you don’t have good support behind you then your whole organization is for shit! Seriously bad move! Then we get a call later in the day to tell us the good news. We have the pieces in stock but we can’t deliver them for two weeks. Ha! Your a riot! I love the fact that you send two inexperienced men to deliver furniture and then we have to wait because it is an inconvenience to you to rectify a situation that you created. Sounds about right!
Is it just this store in the chain that can’t get anything right. Because the BBB gave them a D– Unacceptable in my book!

Have always had a great experience at Arhaus. Our sales person drove to our house to help us pick out the right furniture, tables, rug. Great quality. In general, the store has a lot of unique pieces.
There are a lot of people giving them one star for fairly petty issues.

Arhaus furniture looks great in the store, and is expensive for the quality of workmanship! We purchased a sectional, THE SALE qualified us to upgrade the fabrics. After waiting several weeks for our delivery, I compared the fabric on the sofa with the sample upgraded fabric, and it did NOT COMPARE. The color was the same, but the fabric on the finished product was no where near the same grade. Talked with the customer service division, and the store manager got me nowhere, as they contend that it is the same fabric and they have not changed manufacturers. One year later, the sofa looks very worn… the fabric on multiple cushions has slid to one side, making the sofa look cheap. I’m always attempting to re-​adjust the cushion fabric, but it is of no use. We use this sectional in our theater room, so it is used only a few times a week, if that… and we are two adults in this household with children visiting occasionally. NOT a great piece for family use…
I have purchased many pieces if furniture from Arhaus, but WOULD NOT RECOMMEND purchasing a sofa at their prices, as they do not stand behind their workmanship!

Let’s start with the positive. I ordered some eclectic bedroom furniture and am very pleased with it. They needed some extra help to get one piece up my stairs and came back the next am. The delivery guys are great. The furniture is unique. I then ordered a custom chair and ottoman, and it came as expected, with one exception. The ottoman has caster wheels and rolls around my wood floor when you try to use it. We were never made aware of the casters by our salesperson, Donna. So I called her to rectify the problem, with the hopes I could get some replacement solid legs for it. She admitted that she hadn’t known it was on wheels either. She quickly passed me off to customer service. The experience with this store quickly deteriorated, as they were just plain inept. It started with the promise to look into the issue and get right back to me. Long story short… even after going to the head of customer service, I was never given a solution to the problem. They did attempt to mail me some cheap plastic rings that were easy to see would not be useful and the fact that they even thought this would work shows how little they know. I had to keep, calling them and I would get excuses like…” I emailed so and so and am waiting to hear…” And then they would not call me back. And finally when I called again I was told there was nothing they could do. Really? Is this an insurmountable problem or do they just not want to deal with you once they have your money? They have no business selling expensive furniture if they have such poor service! They will surely not last.

So, I have now lost count of the number of times Arhaus have re-​delivered our coffee table, every time it has scratches or is chipped. Their solution is to re-​deliver. Sometimes they will call to confirm the appointment others not. This time the customer service person mentioned compensation for the days of PTO that we have taken for the deliveries, I am not holding my breath…
Do everything you can to avoid purchasing at Arhaus. Great design, great quality, awful service!

We purchased the Kensington dining table with extension leaves. Our 1^st table had a big distracting knot and Arhaus arranged for an exchange without hesitation. The second table was too orange, and, again, they exchanged the table without question. We had to wait a couple of months since the table was out of stock. But we finally got the one we wanted and couldn’t be happier. The table is solid reclaimed pine and is perfect for a large family that doesn’t want to worry about dings and chips. Was our sales person a bit pushy? Maybe. But we got a great deal during a sale and would definitely shop there again

I’ll begin with our order of a sectional sofa, coffee table and kitchen table in early January. We were moving into a new home the middle of February. We were told by the sales person that the furniture would arrive the end of March. Normal 10 – 12 week delivery. We received the kitchen table and loved it. We love the furniture there so we went in and also ordered four bar stools and two bedside tables (from another salesperson). Got those. At the end of March when we called about the sectional and coffee table we were told by the salesperson that we were never told the furniture would be in by the end of March and that there would be another couple of weeks. Really? One of us not getting it right I’d understand, but both of us? A couple of weeks go by and we hear… nothing. Finally the salesperson calls and says that furniture can take longer than expected and she diverts the conversation to «aren’t we happy with our kitchen table»? What?!! We’re angry now and we finally ask for the sales manager. She informs us that the fabric for the sofa is not available and is waiting TO BE MADE at the mill. Salesperson never said a word. Unacceptable. Manager assures us that she will follow up and keep us informed. We receive a $ 250 gift card in an envelope. Nothing else. No note. Just a card in an envelope. Unprofessional. Finally 16 weeks later the sofa and table arrive. The sofa color looks off to me, but I pass it off as too much time. It has a chip on the leg. The table is brought in and it is so small in comparison to the sofa it is laughable. We had given measurements and were assured by the salesperson who chose this for us it would be fabulous. I look the color of the sofa up online and it is clearly off. Going into the store to verify this with other salespeople (not ours) is met with total confirmation and apologies. We call to talk to the manager and the salesperson picks up the phone instead after we were on hold. Sigh. Pass the buck. We come in and are waiting for the salesperson who is late because she is selling to someone else. I am approached by someone who turns out to be the manager. She said if I continue to wait she will help me. I wait. She helps by saying they will fix everything by exchanging the table to the larger one «Nominal difference that we’re not going to worry about» and we pick out a new sofa. The table we were told is in stock and the switch could be made quickly. Three weeks go by and no calls on either the delivery of the table or the sofa. Really mad. Call. «The salesperson will be here tomorrow. I’ll have her call you». Days go by. No call. We go into the store. Salesperson is there saying she just returned that day from a vacation. Okey dokey. She apparently never followed up on the table or the sofa. She also tells us that there is a balance due on the table of $ 300. What? We said that that was not what was said. Delivery calls and there are asking for $ 323.00. DO NOT SHOP HERE. Love the product. I’ll go to Chicago or Barrington. No way to Oakbrook. This story could be longer if I included the multiple unreturned or days later phone tag messages. Yeesh.

Got some great products here recently. Customer service is usually decent, and the pieces themselves are beautiful. I’d recommend going in rather than shopping online, the products look better in person.

I was looking for months for a sofa that does not have chemicals and was told by a salesperson at Arhaus that their sofas were chemical free. However, I’ve had my Arhaus Emory sofa for 2 months and it still reeks of chemicals and my eyes burn every time I sit on it even though I’ve covered it with blankets.: (I’m returning it!

If there was a way to give this store zero stars, I would. I am 48 years old and I can comfortably say that they provided the worst customer service I have ever experienced. They lied about the delivery date of our furniture not once or twice, but 3 times. When it finally did show it, the order was incomplete and we were told that two of our chairs (that we had previously been told 2 different times would be delivered) were not even done yet!!! Avoid this store at all costs — especially since their costs are so high to begin with. You would think that, in an area such as they are located and the prices they charge, they would go out of their way to supply quality customer service. Instead, just the opposite is true. This is my first negative Unilocal review ever. I hope it is my last. Do NOT do business with Arhaus

I posted the previous review on 6÷2÷12 and felt it important to re-​post additional detail now that my items have been delivered. I provided Arhaus 2 stars during my last review. They now receive Zero stars.
My furniture showed up and while the custom bed frame was beautiful, the custom couch and dining room set were a nightmare. The couch came with incredibly overstuffed cushions; each one was a different height based on different levels of stuffing. Additionally, I cannot sit on the couch without being pushed awkwardly and uncomfortably forward due to too much stuffing in the pillows. When I contacted Customer Service (having purchased the $ 399 worry free guarantee), they told me this is how their furniture is engineered and I should ‘remove the cushions, place them on the floor and kneel on them’ to squish them flatter. This is evidently how their store employees make the display couches comfortable. I said this was unacceptable. I purchased a couch and expected to sit comfortably without waiting months for the pillows to settle. Their solution was to offer to swap my cushions with old cushions from the store display. When I said that wasn’t an acceptable solution, they said I could return the couch but they would charge me a delivery fee and 33% of my purchase because it was a custom piece.
The dining table was also a concern. I was sold 6 chairs and upon delivery, it was clear the designer did not bother to measure the chairs to ensure they would fit at the table! Sure enough, people are unable to sit on the chairs at the table. Since the chairs are custom, I cannot send them back without being charged 33% of the purchase. I’ve decided to keep the chairs and hope to find a table at another store.
To add insult to injury, upon reviewing the final paperwork for my order, I noticed they billed me more than what was owed. When I brought the issue to their attention (even put together a spreadsheet of all the items and the payments I made on my credit card), they said they’d need to do an accounting audit. This afternoon the manager sent over the ‘audit’ which was simply a list of everything I’ve been charged for and what I’ve paid. The amounts do not match the original order I placed (and agreed to). It proves they double charged me for 1 item and also added a delivery fee that was supposed to be taken care of by the store. I spent almost 2 hours tonight going over everything and am now awaiting over $ 500 in erroneous charges. This is criminal behavior.
Long story short, DO NOT SHOP AT ARHAUS. Please don’t make the same mistake I did.