Elmhurst Clinic

So far I really enjoy going to this clinic. I am very happy that I do because after reading the Unilocal reviews on this location I was a little disappointed that this is where I chose to go. The location is great it’s next to a parking lot, or you might luck up on one of the metered spots out in front. It’s also right by the Harlem green line stop in case a car is not your thing. Dr. Weiler has been wonderful. She really took the time to get to know me on my first visit, and has since then has proved to uphold making me feel like a human being. She is very patient and takes time to answer all my questions. If I have test results or something she gets back to me in a timely manner. Even when I call the nursing staff is cordial and they ensure to get back to me as well. I have only been going for a couple of months, but so far this has been my experience. Oh and the reception staff is pretty great too! They smile when they greet, and they don’t make you feel rushed or anything. :-)

Before you go to Dr. Hutton (or take your child to her) you need to know that she is NOT a pediatrician. During our time with her, she made several choices that potentially put our child at risk. For example, she did not seem to know the recommedations against high levels of radiation (x-​rays and ct scans) for children. Once when it was suspected our child had bronchitis, her staff administered an x-​ray. We didn’t know at the time that was a very extreme (and risky) recommendation. On a different occasion, Dr. Hutton misdiagnosed strep for THREE MONTHS. We were begging for antibiotics, and she did not give them to us. Instead she told us she suspected our child had cancer and told us we needed a ct scan. You can imagine how we felt. This time we had the forsight to research children/​ct scans, which, according to the AAP are to be used very sparingly considering the risks involved. Even then we still had to fight for Dr. Hutton to recommend an ultrasound instead. And even afterward, her staff still scheduled the ct scan! After the ultra sound (at Children’s) came up fine, we went to a pediatrician in Chicago and learned that, in fact, our child had strep, and it was cured with one round of anti-​biotics. It turns out that a large percentage of children with strep don’t have a sore throat, but have all the other symptoms. Yet again, this was something Dr. Hutton did not seem to know, but a pediatrician knew immediately. What’s more, Dr. Hutton never even followed up with us regarding the ultra sound or our child’s health (when she was the one that suspected it was cancer!). Very odd.
Lastly, her staff is somewhat unprofessional. I have often seen her nursing staff hanging out at reception, gossiping, using language inappropriate for children, all when there’s a waiting room full of people. Her staff also has been disorganized on several occasions. Her staff filled out our child’s school forms incorrectly, and we had to go back to have them re-​done. They also missed two crucial childhood vaccine boosters, which (again) potentially put our child at risk. Once we saw her colleage, Dr. Robinson. He was equally unprofessional. He took personal calls several times during our appointment.
We had originally made the choice to go with Dr. Hutton because we thought we needed a doctor in Oak Park in case of emergency, but Dr. Hutton refused to see us for the emergencies that we’ve actually had (e.g. broken wrist), and instead she sent us to West Suburban’s ER. In that case, what’s the point? We left Dr. Hutton and ended up going with a very qualified pediatrician in Chicago.

Easy to find parking, their office is very cleaned and quiet compared to others I’ve been to before. Their new electronic system makes it super easy to register as a new patient. I always get appointments right away on the dates I prefer. I’ve also experience some issues regarding their billing because they do not mention their facility fee otherwise they are pretty accurate with their insurance bills.

I’ve been coming here for a long time and for the first time I was seriously offended and ticked off! I do not know what crawled up some of their nurses asses but they were seriously rude to me. They acted as if I were an inconvenience and had just a sound of attitude in their tone. One even rushed through my appointment and was supper aggressive with me. Seriously? Leave your problems at the door and stop taking it out on clients! That is so unprofessional.

The clinic is located right off of Lake Street in Oak Park and is conveniently located right next to a large parking garage that is FREE for the first hour. A short walk around the corner brings you right to the building (the only problem is that you pass a cupcake shop that gets me EVERY TIME!) If you are opposed to parking garages, there are plenty of street and lot parking spots available for low prices as well.
The inside of the office is very nice and quiet and I have never had to wait to register since I started coming to this clinic 2 years ago. The registration process is easy and a few seconds later, you are seated in their comfy waiting room. I have only had to wait for more than 10 minutes one time and it was because there was an emergency situation that took my doctor away for a period of time (not a big deal). Otherwise, I rarely wait long before I am called into the back. The nurses have always been very kind and attentive and are always informative when it comes to things that I have questions about prior to the doctor’s entrance.
My primary is Dr. Hutton and she is positively AMAZING. I have never had a doctor that seems to truly love spending time with patients. She takes her time, answers questions and makes you feel as though your time and energy getting out to their office was worth it. Dr. Hutton has incredibly high ratings on many doctor review sites and so she is in high demand. It may take a few weeks to get your first appointment with her if you are a new patient, but it is WORTH THE WAIT! I have also spent time with Dr. Weiler who is just as sweet and kind. She helped me a great deal with a few pregnancy health concerns and I am so grateful.
Now to the billing issue– The packet a new patient receives discusses the two different types of bills you may receive after receiving services. This doesn’t have anything to do with the actual doctors– problems should be discussed with accounting and the customer inquiry line. You also get a patient portal that lists all services and bills so it is easier to keep track. I don’t necessarily like getting two separate bills for the same day of service, but what can you do. Every practice does things differently. If you keep track of paperwork and your portal, it is not difficult to make sure you are paying the correct amount. I highly recommend this practice and the two doctors I mentioned!

I have ONE word for anyone that uses this facility — RUN. We used Elmhurst Clinic for our entire family but have left for other practices this past year after they joined with EMH. I was so bogged down by multiple bills that I couldn’t make heads or tails out of what I was being billed for. It is unfortunate because there are some great doctors here but the anxiety from how they bill is too much to handle. I couldn’t take it!

Regretfully, after 7+ years, we are walking away from Elmhurst Clinic.
We have recommended many friends to the Dr. s at this facility. We will no longer do so.
I too have been disgusted with their billing system. Ever since the practice joined forces with Elmhurst Memorial, we have been nickel and dimed. It is virtually impossible to keep track of what you owe and what you have paid especially if you have insurance. We do not know what to pay until our insurance company sends us the EOB. Their bills often cross in the mail and is higher than the contracted amount. We are instructed to pay only what our insurance company states. We are then billed interest fees if this is not settled in their time frame.
Too add confusion, for a family of three, we have 6 separate billing accounts. The Dr. bills $ 78 per 15 minutes; the hospital $ 84. $ 162 for a 15 minute visit is highway robbery. You have to pay each of these accounts separately online or via mail.
Our favorite Dr,. Dr. Kyle, left in 2010. We liked a few of the Dr. s on staff and remained despite the new billing aggravations. Today’s incident was the final nail in the coffin.
This practice no longer advocates for it’s patients. It is a money machine. They book each patient 15 minutes apart. We had a 4:15pm appointment and a 4:30pm appointment. Never have we been able to see the Dr. exactly at the scheduled time,. We have waited an hour at times. Due to the congestion and traffic of Lake Street plus their terrible parking facility, we did not step foot into the office until 4:32pm. I understand perfectly if one of the apts is considered too late and canceled, but to be told that both of our apts were canceled and that the Dr. has left the building is beyond acceptable. This is the second time that we have been turned away for being a few minutes late regardless of phone call. It is ok for them to make their patients wait, but they will not budge for a 2 minute infraction? I needed to have a prescription filled for my astma. If I die or am rushed to the hospital this weekend it is on their heads.

I’m thankful for the diagnosis of a severely deviated septum, but after the joke of a billing process that I went through with this place I am never going back.
First of all, they NEVER make it a point to inform you of their insane billing process during your first appointment. I was told nothing about this. Apparently another review said that it’s in the packet that you sign, which of course is textbook sneakiness of shady businesses.
My insurance tells me that I pay a co-​pay of $ 50 for specialized visits like this one. However, the clinic tells you «you don’t pay a co-​pay here we just bill you». I thought that was odd at the time, but let it go. Then I receive an incorrect bill of $ 151 so I have to go through the hassle of contacting my insurance to have this corrected and finally get a bill of $ 56, which still isn’t a $ 50 co-​pay but I thought it was close enough and paid it off. I thought it was over. Then I continue to receive bills in the mail asking for $ 151. I’m thinking something is wrong with these people. I just figure that they haven’t updated their system because there seems to be a strange billing relation between the hospital and this office.
Two months pass by and I receive another updated bill, this time asking for $ 46 because the insurance finally paid their amount. Previously, they kept asking for $ 151 before insurance even had a chance to pay their part. (What if I’d paid the $ 151 right away, would they just have happily accepted that amount without correcting me?) I finally give them a call to find out what this is about and of course a snarky, rude woman condescendingly tells me that there are obviously 2 bills and she has no idea where I keep getting the $ 56 amount from. (I kept telling her I’d already paid that much and she said we see all the statements we send out so I don’t see anything about $ 56. I don’t know what that is.)
She transfers me to the hospital where a kind woman finally breaks it all down for me. She says that there’s the physician’s fee and anything outside of his time like the room we sit in and the one tool he used to look up my nose is considered a hospital fee and that’s why Elmhurst Hospital bills you a separate fee.
What’s funny is that although I’ve only gone to this one office and the hospital seems to have gotten wind of this and can bill me for it, neither of them have each other’s information. So the clinic had no idea what I owed or didn’t owe to the hospital and the hospital advised me to contact the clinic about my charges from them. There are two separate account numbers, one for each place.
It’s a joke. Some of the people working at this clinic should reconsider their medical billing job if they cannot handle conducting proper customer service. The hospital and clinic have found a great way to bill you double what you should pay: one bill for the doctor’s time and one bill for sitting on the chair in his outpatient office and him using a tool to check a deviated septum. RIP OFF. This is not proper medical practice.

After 4 visits later, I have to admit and definitely agree that Elmhurst Clinic doctors and nurses are great but the billing is the most mal-​practice I have ever seen.
They don’t charge your copay upfront but they like to rear end you with $ 25 office visit + $ 90 for Clinic facility visit per doctor visit. No one tells about at the time u visit but you will see your bills after 1 – 2 months later. When I tried to call the billing departments 5 – 8 times later, I am still got stuck this $ 115 bill per visit times by 4.
Be prepare to foot the bill… if u plan to visit doctors at Elmhurst Clinic because they will treat you as an Emergency type of doctor visit. This is no difference than stealing money. Elmhurst Clinic = Elmhurst Memorial Hospital? The billings say so… U will find out in 1 – 2 months once u receives the bill.
I am going to Change doctors and clinic.
Good luck for those who reads prior to visit Elmhurst Clinic.

I would like to agree with the additional comments regarding the billing system for this clinic. ELMHURST CLINIC BILLING SYSTEM WILL TAKE ADVANTAGE OF YOU. I am new to the clinic and when I arrived for my first Dr.‘s appointment, I was handed a welcome packet upon arrival. On my way out of the office after my appointment, I went back to the reception area to pay my $ 20 co-​pay. I was then advised that the bill would be sent to me in the mail. A couple weeks later, I received a $ 20 bill for my co-​pay, and an additional bill for $ 30.
Upon calling the billing department, I was advised that the $ 30 charge is a «hospital facilities» fee and that it cannot be disputed since I was made aware of these additional charges in my welcome packet. Upon further inspection of my welcome packet, there is a flyer that states the «Medical Billing Practice and Notice of Co-​Insurance…», but it’s vague and does not come right out and say «in addition to your co-​payment, you will be billed $ 30 for using the hospital facilities» … (even though you are not at a hospital).
Since the Elmhurst clinic chooses to charge their patients more than double of what they should for a routine Dr.‘s appointment, they should notify their new patients of these «hospital facility» fees upon making an appointment or at least at check-​in! Had I known this, there’s no way I would have chosen to go here. My boyfriend made an appointment here shortly after my visit and the same thing happened to him — no notification of extra charges upon making the appointment or at check in, and an additional $ 30 bill arriving in the mail. Since the Elmhurst Clinic billing department is not willing to accommodate for or take ownership of the lack of information that is given to their patients, we are stuck with a $ 60 bill between the two of us that we cannot easily afford.
Thank you Elmhurst Clinic for deceiving me and the rest of your patients. Needless to say, I will be finding another Dr. and will not be a returning patient.

I go to the Oak Park office. The doctors and nurses are great. The receptionists and facilities are great. So, Why am i changing doctors? Because the Elmhurst clinic has instituted a deceptive billing practice, and decided to call the doctor’s office an OUTPATIENT clinic, and BILL EACH VISIT AS IF I WERE VISITING THEIR HOSPITAL. It looks like a Dr’s office, operates like a Doctor’s office, It is in a commercial building, has 9 – 5 hours – it isn’t even an urgent care. But according to how they bill, it is a HOSPITAL visit, and therefore WAY more expensive. I’ve been going here for years, but now they have instituted this truly shoddy and deceiving business practice (which the snotty rep in the billing department justified by saying ‘you were informed’…right, info buried in one of the thousand pieces of BS mail they send out.) The difference in price is too significant to ignore. So I need to leave doctor’s I like and find a new one. GRRR. As much as i hate to say it, this has me so angry I hope many many patients leave

I love my doctor at Elmhurst Clinic, but their billing system is the WORST I have ever dealt with. I get two confusing bills each time I visit, and a brand new account number for each bill. I can’t keep track of how many «accounts» I have at this place.
They also take 4 – 5 weeks to update an account that a bill has been paid (after cashing the check immediately, of course!) and proceed to send more bills for the paid services with BRAND NEW ACCOUNT NUMBERS! Hooray! I have even been sent to collections for a bill that was paid! The people who work in billing are also quite rude.
I have been putting off finding a new doctor, because I really do like mine, but I’m getting tired of dealing with their billing department.

I always thought the Elmhurst Clinic wasn’t too bad, until recently. Like the previous poster, I now receive TWO bills for every visit and they don’t bill visits to the doctor as doctor’s visits they now call them «outpatient» the problem with that is the insurance company handles «outpatient» completely differently than a doctor’s visit — it costs the patient a lot more to bill it as outpatient. When I called and asked why the change I was rudely told that the employees at the clinic were in the same boat as I am (not that that is an appropriate answer) and basically I was SOL. I asked if they realized they are in the Chicago Metropolitan area and there are thousands of doctors to choose from and I was told «oh well.» I’ve never like Elmhurst Hospital, they are very unprofessional and now the Clinic is just like them.

I love the Drs here. I love the nurses here. I love the receptionists here. What I don’t love is the phone system. It’s recorded messages take forever, and is really confusing. Once you get through that… everyone is warm, caring and truly compassionate.
Sadly, Dr. Kyle left the practice last year and we miss him terribly… but let me stress the other Drs are also wonderful… young, smart and yes they do take all the time you need and we’ve never felt rushed.
The billing department has nothing to do with the Drs… nothing at all. They will try to get answers for you, but they practice medicine, not accounting.
The location is awesome! You can park in the enclosed garage at Holly Court for one hour free… only a dollar if you stay for 2 hours… which you will if you stop in some place for a drink or a meal. There’s absolutely everything within steps of this building!
5 star location, 5 stars for the staff and 5 star Doctors!

Let me start by saying that I have a medical condition (RA) that requires me to see a rheumatologist and have blood work done every three months, so I’ve had my fair share of experiences in doctor’s offices. I recently moved to the area and needed a new set of doctors.
This has by far been the worst experience with a doctor’s office that I have EVER had. After 9 months of seeing a rheumatologist there, I decided to leave because I got tired of the 10 minute rushed appointments that cost me almost $ 200. I wasn’t listened to, and the doctor was not interested in knowing about me. The last straw was when I went for an appointment, and there was no phlebotomist on staff that day. I was told I needed to schedule a new appointment for the next week to have my blood drawn.
And then it got worse! The billing department is the worst I have ever dealt with. The «automatic billing» system never sent me a bill, and I was almost sent to collections. They charged me late fees and gave me a hard time about being late (on bills that were never sent). Only later did I learn that multiple patients had experienced the same problem. To add insult to injury, today I received an additional bill, 5 MONTHS after I stopped going there, for a «facility fee». An additional $ 84 just to see the doctor in that office. They didn’t even properly bill it to my insurance. I am glad I left, and just wish that Elmhurst clinic would leave me alone! PLEASE save yourself the headaches and go somewhere else.

We’ve had a few problems w/​Dr. Littman’s office. My brother needed a prescription and we went to pick it up and it wasn’t at the pharmacy, we tried another down the road in case my brother gave the wrong address. But, it wasn’t there either… it turns out the Drs office never called it in.
Currently, we’ve been playing phone tag w/​his office. My brother wants to try out for his college’s football team. He went in Dec. for a physical but was just told he needed a sickle cell solubility test in order to be cleared for Monday’s tryout. Being as he’s in college and not able to come back in town to see Dr. Littman he called his schools clinic and asked about the test. They can do it and he’ll have the results before Monday but he needs the Dr to order the test. We’ve made multiple calls and explained all of this to Dr. Littman’s office but they say they can’t help unless we are more specific. How can you get anymore specific than, he needs a sickle cell solubility test in order to be cleared to participate in NCAA Football???