Bill’s Marine Service Inc

[This review is for the boat rental service.]
What a disappointing experience. While I understand that they cater to longer term rentals (multiple days), their overall customer experience and communication lacks. My brother called Bill’s ahead of time to determine when/​how we could rent a boat for a single day. It is basically first come, first serve — therefore we were instructed to arrive when then opened and not before. So we did as told and showed up at 8AM. We were first in a line of around 25 other folks and waiting for over an hour just to be told that they ran out of boats.
«SERIOUSLY» Why couldn’t they have mentioned this to us or even placed a sign out front. The super sad part was that they told us that if we showed up at 6AM that we could have gotten a boat. But I thought we weren’t suppose to show up early??? Also, they only communicated they ran out of boats to us and not the other folks in line. (Of course we shared our findings.)
There were no apologies, no recommendations for a future day, and when asked what other options we might have from them… they said nothing.
After reading the other reviews, it sounds like Bill’s does a great job on the sales and service side of boats, but renting is something they need to work on. Luckily we ended up finding another close by option.

We rented a fishing boat on Memorial Day weekend and it was a great experience. We had hoped to get a pontoon but they sold out while we were in line (it’s frustrating that they don’t take reservations for one day rentals). The staff saw that it was just my husband and I, our 2-​year old son, and a our dog so they suggested we take the fishing boat. It was brand new and provided plenty of power and speed for just the 4 of us to cruise around the lake. And it was much cheaper than the pontoon! We really enjoyed our day out on the water.
The staff were friendly and helpful. Taking and returning the boat were both very quick and easy. The guys at the dock gave us good info about operating the boat and where to go. I thought the cost was very reasonable and they were fair with gas costs upon return.