Ivy Properties

Horrible landlords IMO. Greedy and unresponsive. They will raise your rent every year with no building improvements, guaranteed. Carroll St Apts have very thin walls and windows. Loud and cold. I can only imagine what the rest of their properties are like. I don’t recommend renting from these people.

We lived in the Cleveland Street building and it was great. They were great landlords and property managers. We had a few items that needed attention over the year that we lived there and they took care of them right away and they would always answer our phone calls or call us right back. They even worked with us when we decided to move out because one apt fell through and they said we could rescind our notice if we needed to. We would definitely rent again from Ivy Hill properties.

Boo! repairs I have asked for for a year (after being stood up by repairmen over & over when I have had time to address structural problems around my schedule) are finally getting done when I can see through my floor into the basement!
And did they notify me (a week after we alerted them to this rather serious issue) when someone would come out to fix things? Of course not! That’s not how they operate.
Now that a repairman has surprised me in my PJs I am finally getting the kitchen hole fixed where vermin have gained access to my pantry to have little nibbles of my food– health issue! I tried to get that fixed back in January, it is the end of June.
Two times my ceiling has flooded from the apartment above– and both times they have been lackadaisical about repairs at best– no effort to make amends for my laptop that was flooded when the radiator above burst and poured water into my desk at 3 in the morning– and all I got was a roll of quarters when the bathroom above me flooded (always at 3 am, why???) and drenched everything in there with dirty water… now there is creepy black mold developing on the ceiling…
All this in the space of a year– and we’ve basically been told that if we bitch too much they’ll get us out of here and raise the rent. Raise the rent! Yikes! Enjoy the rats & mold!

I lived at two separate residents under this management company. The first was so nice that I decided to move to another place they owned. They are mostly dog-​friendly and I think that is great. That deserves at least a star. HOWEVER… Nightmares ensued. I lived in a water-​logged, mold-​infested apartment. It was in a great location but I realized something was very wrong when one of the property managers said «I’m not replacing that» referring to a small bullet hols in the window. Because of the constant mold growth I was forced to try a myriad of products. It always grew back. The floor was sinking so my bathroom door didn’t fit in the sinking, crooked door frame. I had my father repair the entire frame and replace the hinges. Was never compensated. I lived there for two years… and each summer there was a disgusting flea infestation. I am lucky that I didn’t get bitten a lot but my roommate and my dog looked like they had chicken pox. I had had it.
Before moving out I repainted the entire apartment. Fixed fixtures that were broken when I moved in, and spent a week scrubbing and cleaning. During the moving out process two strangers walked into my apartment. Didn’t even knock. I found out after asking them what they were doing in my apartment that they were going to be doing the posting for my spot once I moved out. Apparently they didn’t realize you can’t just walk into a strangers house and start taking photos. It’s illegal. The nearly final blow was when Mark, one of the managers, charged me nearly 400 dollars because he claimed he didn’t get my notice exactly 30 days in advance. I let the office of Ivy properties know I would be moving out nearly 3 months in advance. I had never spoken to Mark before and had spoken numerous times to Melinda, who apparently didn’t count. There was no question about what day I was moving out but he felt I owed him nearly 400 dollars. Greedy, slimy, SLUMLORD!
THE REASON I am writing this today and not almost a year ago when I moved out is that THEY HAVEN’T CHANGED MY PHONE NUMBER ON THE CALL BOX AND «FRONT DOOR» CALLS ME ALMOST EVERY DAY.
LAZY. SLOPPY. DISHONEST.

Great property management services!