Pillar To Post

The inspections might be good, but the customer service is terrible. I scheduled an inspection for the first available opportunity, but found out it would be outside my contract window. I called multiple times trying to cancel, each time being put on hold for many minutes. Even when I got through their representative told me that they had cancelled the inspection but I got followup calls requiring me to go through the hassle of calling, waiting on hold, and cancelling again. Don’t use them unless you are sure that the first appointment you make will work, because they won’t work with you.

Mike from Pillar To Post inspected our current house in Oct 2012, and he inspected the house with my Realtor present. We purchased the middle package which includes moisture detection because the house was a short sale and there are visible water stains on the ceiling. We are hoping at least to know whether or not there is any moisture behind the walls/​ceilings. During the inspection, everything was described as cosmetic and everything is fine. In a lot of the occasions, I asked him is this a serious concern or a major issue? He said not really. In the end, I asked him in front of my realtor and wanted to know roughly how much I am looking at in order to fix some of the «cosmetic issues» as he described. He didn’t answer me but saying: I gave you all information I know, and it is up to you to decide. I asked again if those are really serious issues, then he said the house is a good house. We then went to closing given the result from him since our estimate from the inspections is only some drywall work, and paint work. However, when our contractors started the work, issues start showing up non-​stop. There are serious mold issues behind the kitchen wall and master bathroom shower wall. On top, there is a tub in a second floor bathroom is actually leaking like crazy. He didn’t even catch that. We have picture for it. Apparently when I called him to tell him about these issues, he denies everything and told me that mold is not as serious as those mold remediation companies claimed. Of course it is easy for him to say that, but we have a 2 year old son. I don’t know how he could be this irresponsible about his own action. Bottomline is he is in this business for money, not for your benefit. Be aware, He could be nice during the inspection but definitely not worth the money you spend, and be aware, he does not have your interest in his mind.

Pillar to Post was very thorough and helpful, explaining everything we needed to know clearly. Our inspector was Eric and he sent us everything in a very timely fashion. I would highly recommend this company to anyone looking for a home inspection.