La Quinta Inn & Suites Ocean City

Rooms were super clean. Nice continental breakfast. Friendly staff. Dog friendly hotel. In a great location

My boyfriend and I stayed here over New Years weekend. I am surprised to read the bad reviews. We stayed in a king room and I thought the room was beautiful with lovely hardwood floors. I loved the bathroom. The room was very clean, the mattress was comfortable, and the staff were kind and helpful.
We didn’t stay for the breakfast (we were running late), but staff was helpful in telling us where to go during check-​in for the free breakfast and the area looked beautiful and spacious.
I would definitely recommend this hotel and will be staying here again next time we come back to Ocean City.

I’m surprised by the negative reviews I’ve read; We stayed here with our two dogs for New Year’s Eve and had a wonderful experience.
We triple checked our room upon arrival to be sure everything was clean (you never know in a pet friendly hotel!) and were pleased. We booked the Extended King with Kitchenette and Sofa, and the layout was spacious and practical. They have a well stocked snack area in the lobby and offer a very decent breakfast in the morning from 6 – 10 (waffles, fruit and yogurt, muffins, cereal, coffee and juice). Checkout is not until 12 noon, which was a pleasant surprise considering the nature of the holiday! LQ is truly dog friendly, located only one block from the beach and boasting a waste area outside of the entrance, as well as large areas around the elevators and ground level entrances so dogs may easily maneuver around one another with limited interactions.
It’s unfortunate to read guests complaining of urine smelling rooms. This was not our experience in the slightest; we actually found the hotel to be unusually clean with as many dogs that were staying! A note to guests bringing their dogs: you should be bringing a crate (or baby gate for the bathroom) should your pet be left alone. It’s not only stated in the agreement, it is common sense and common courtesy for future guests. Responsible pet ownership is what allows pet friendly accommodations to exist.

We stayed here after Labor Day and the price was quite reasonable. The customer service was great, the hotel (similar to Hampton Inn) was fairly clean, nicely decorated, and the large, comfortable rooms even had a balcony, which we certainly enjoyed. The location was just off the boardwalk (fine with us), and only steps away from the beach. Wi-​Fi and a covered parking lot definitely a plus.
2 cons: 1) Breakfast is ok. Not much in the way of protein (even powdered scrambled eggs would have been welcome). The coffee is beyond AWFUL-​more than just weak, it was bad tasting. It’s a big deal; lousy way to start the day. Fortunately Anthony’s Deli and Starbucks at the Hilton were nearby. 2) «Wood» laminate floors in the rooms seemed like nice and trendy decorating, but after we had visited the beach, I realized how bad it was — sand was all over. Not always cleaned up, either.
It was certainly nice enough. For the price, I’d figure out something else for breakfast, if I stayed here again.

Terrible customer service, doesn’t allow u to check in before 3pm even in October slow season.

worst customer service i have ever had in ocean city. everyone at this hotel has a bad attitude. heavens forbid you leave 10 min late they will charge you a late fee. hotel stinks like feces. the manager amy is the rudest girl manager u have ever encountered. sheets are dirty. the maintenece supervisor «nick» tries to act like a security gaurd… but is too stupid to keep the floors clean.

Horrific /​appalling customer service after starting off as a nice experience. We checked in the weekend after Labor Day for a very short weekend trip. Happy they had dog friendly rooms so initially we didn’t mind too much paying 500 $ for the two nights, however, they will NOT be getting our business again– we went to Sunday breakfast at a new place that was really busy wth a long wait. It’s difficult to find a place that has good parking and good food and to accommodate all our needs so after the search i was worried we would be close to check out time at the hotel. Out of concern, I called the hotel front desk pro actively and said we may be late checking out and she was very kind and pleasant– saying «it’s ok, if it’s 12 o’clock and you are not here just give us a call.»
So I called back as we were getting our check at breakfast at 11:55 am and spoke to someone else — I told her the other woman told me to call if we were not back at 12 so I was fulfilling her request. The first woman Made no indication that there would be a concern or charge for late check out and I assumed because I had called and it was a post busy season Sunday, they would not be attaching any additional fee. The second woman, Amy, said there would be a fee. I asked that since we were not made aware when we called an hour and a half before proactively and made our breakfast restaurant selection based on the first woman’s kindness, could she please waive the fee as we were on our way back and only a few blocks away. She said” we will be getting into the room late and have to charge a fee”. I let her know we would be coming to the front desk to discuss the matter when we got back as I was not satisfied she was understanding my position and it was very loud from where I was calling and I couldn’t hear very well.
So– I go up to hurry the packing process as we had been out since 7 am with yoga on the beach and family events etc and I let the cleaning person know we would hurry and it would be about 30 mins. Again, my proactive good gesture wasted. When my boyfriend went to talk to them about the 30 $ charge kindly saying we called early and thought there would be no problem, he was met with antagonism and zero compassion. They in fact debated him for ten minutes about when I called and what I said, and then the maintenance man came and asked my boyfriend to leave and told him this was all being videotaped!!! $ 500 for 1.5 days in the off season after it rained all weekend and we were simply asking for refund of a charge we that we were under the impression would not have been charged. If the first woman told me it was a concern, we would never have chosen that breakfast place! They proceed to give us a managers name and number and when we call it’s just the front desk again! And then when we ask where he is, they said he would be out for a while since he just had a baby! We will be calling head quarters on Monday.
I would be remiss if I didn’t mention that Garret who checked us in could not have been more friendly to us and our dog. He was very kind and good natured, and shook our hands and everything. Great guy. He and the fact that the place is simply physically new is why they even got one star.

WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED AT A HOTEL:
I booked the LQ in Ocean City, MD for Labor Day weekend (disclaimer that the room rates were in the high $ 200s/​low 300s for this wkd) because I’ve stayed here before and I loved the customer service and the clean hotel. However, this weekend was a drastic difference. We checked in late (around midnight) and Wayne was the manager on duty. I received our room keys and we proceeded to room 309.
Immediately upon opening the door, there was a very strong urine smell. We walked in and I called the front desk. I told him about the overbearing smell and he said that he would come check it out. He arrived in a few minutes and claimed to smell nothing although both my husband and kids were overwhelmed with it. I asked about changing my room and he immediately told us that was not an option (in so many words) and he didn’t have any more rooms available. He said he would bring us some air freshener (unbelievable). While waiting for him to get the air freshener, we opened the balcony door in an attempt to air out the room. Conveniently enough, when the door is open, the AC automatically powers off so now we’re waiting in a humid, smelly room.
He returns with air freshener and I continued to ask about changing my room. He claimed that the only way to change our room would be for him to get «authorization from a general manager». He claimed he would contact him but didn’t know if he would get a reply. He left the room and not being pleased with his «deal with it» attitude, I called the main customer service line to attempt to get someone to help with switching me to a non-​urine smelling room. The agent was very helpful and called the location where I am. When she came back on the line, she apologized for the horrible customer service and said she was told the same thing (he was waiting for his mgr to text him back, despite him being the mgr on duty). I thanked her and proceeded down to the front desk myself. By now, it’s 1am and my whole family is tired and exhausted from the 3 hr drive and just want to sleep.
When I arrived at the front desk, I asserted to Wayne that I was not staying in that room and after going back and forth about the horrible customer service and him saying it wasn’t the hotel’s fault, he finally began to search for another room. We went back up to the 3^rd floor (I was currently in room 309) and magically voila!, there was not 1, but 2 rooms that he had available DIRECTLY ACROSS THE HALL from my current room. I checked out both of the rooms and they were fine. My husband began to move all of our belongings across the hall and I went back downstairs to get new keys. My 5 and 7 year old are now still awake and beyond sleepy, but now having to hold the door for their dad because we don’t have the keys yet. When I return upstairs to enter the room, what a surprise that the keys don’t work! I go back downstairs and have to deal with Wayne again. He gives me 2 new keys and I go back up to my room and those keys don’t work either. By now, my husband is annoyed and told me to just get new keys in the morning.
Morning comes and before we can go to breakfast, I have to go back to the front desk once again to obtain some working keys. Thank God that there was a new face (however Wayne was still here). I told the lady that this was the 2^nd set of keys that I had that don’t open our door and after about 5 minutes, she gives me new keys. Well can you believe that these 3^rd set of keys don’t work!!! My husband then goes downstairs and tells them about the keys still not opening our door and how we’re basically stuck in our room until we get working keys. The front desk lady apologizes to him and acknowledged the poor customer service we received the previous night. They send a maintenance tech (Nick)up. He was very nice and tells us that they’ve been having trouble with our room door and after him trying several room keys, he said he would come back and issue us some hard, traditional keys (like the ones you use in your home door). He brought us back some keys and those worked. However now we have hard keys but not hotel card key to access any of the hotel amenities like the pool, gym, laundry room, etc.
Moral: NEVER check into a hotel and accept room keys without first asking to go up and check out the room. My labor day wkd is off to a great start, after paying over $ 700 for a hotel room.

It’s not all that for the price we pay
181.00 night place not clean some stuff work here are nice and sone others have bad personality
This hotel should be 40 night for what they offer plus
If you don’t like pets don’t come here
I fell like am in animal zoo
Small 20 oz soda cost $ 2. And you get ⁸⁄₁₂ X11 received from copy machine lol what a waist of paper I will never come back to this one

I don’t understand some of the low ratings. We had a great time. The room was huge and loved the balcony. Covered garage was nice, close to every thing. My kid loved the waffles for breakfast.

I wish I could give this place 3 stars, but I feel more comfortable with 2.
Positives: Covered parking, close to the beach (a two minute walk and don’t have to cross the main highway), close to some tasty places to eat and cute shops, and very close to the beginning of the boardwalk. I liked that they had a pool and balconies on the rooms with chairs too.
Negatives: Very bad wifi connection, in fact most of the time it was so bad I had to turn off the wifi. The rooms felt extremely humid and damp all the time. My wet clothes could not dry and my leather flip flops felt slimy when I put them on. Not a great feeling.
The floors were wooden laminate and at first I thought that was cool because it’s something you don’t really see in hotels, I grew to dislike it right away. You could feel every bit of everything on the floor, which is disgusting. Also, this hotel allows pets… and there was animal hair in our bed! And on the floor next to the bed. If a hotel allows pets, that is fine. My issue is that the pets should be allowed only in certain rooms because fur tends to stay around. Also, clearly the cleaning staff was not great.
Overall, for the price that I paid I was not satisfied with my first and LAST stay at a La Quinta Inn & Suites. I wish I had paid less for an equal or slightly better hotel OR paid a little bit more for the Hilton, which had a huge pool, outdoor grill, and beach access. Oh well, you live and you learn.

We recently had a 2 night stay. The place is clean. Free coffee anytime. Free breakfast. Private balcony. Took our well behaved german shepherd puppy which everyone loved. Nice but small pool. Close to everything. We had a lot of interaction with the staff. It was all positive. Everyone was super nice!!! A huge plus! All staff was approachable, friendly, and talkative! The 2 names stick out were Jhon at the desk, who helped me booked and overcome my own mistake by keeping us in the same room both nights. And Nick, the maint man, friendly and very helpful! We will consider staying again, but the price is a little steep.

Great new hotel close to the beach. Big rooms, balconies and covered parking.
Free wifi and the continental breakfast is good and they keep it open late. Great value.

Very poor customer service for new hotel. I guess they are fully booked and don’t need customers…
Curtain is not black out. Light shines in at your face while sleeping .
Do t walk barefoot on floors. Apparently they don’t clean them.

I took an spur of the moment trip to ocean city md. Drove 3 hours from germantown, md. I chose this place because they were dog friendly. We checked in at 5:30 pm and headed immediately for the beach and boardwalk. My husband and I returned to our room around f 11:30 pm pm and that’s when we discovered how filthy the room was. There was a thick layer of gray grime on the hardwood floor that was tacky to the touch. Needless to say, we dared not walk barefoot. Also there was a thick musty smell that smelled like a large wet dog. My husband complained to the front desk and they offered to send someone to clean the room. We declined the offer because we had two small dogs and it was late. I ended up going to CVS and buying a swiffer. It took me an hour to clean the floor and this was at 1 am. It used all 12 swiffer wet cloths to clean the floor. By this time there was no salvaging my night so I started to get ready for bed. I was washing my face and when I reached for a towel I noticed a small bunch of hair (human/​animal idk). I was utterly disgusted. So I started going over the room with a fine tooth comb. I started with the bed. I found hairs on the blanket, sheets and pillows. I found crusty stains on the blankets and pillows. My husband went to the front desk to ask to be moved to a clean room. The night supervisor said no. My husband said he was going to complain to corporate. The supervisor said he didn’t have to listen to corporate. My husband asked for his name. The supervisor said only Gary. He did not provide a last name. Said my husband didn’t need to know. Then he accused us of making the room messy, basically insinuating that we were trying to scam for a free stay. I decide to prevent further accusations of fraud that I was going to sit in the front lobby until the manager showed up around 10 am. The night supervisor tried to pick a fight with my husband. We told him we had nothing to say to him and that we would wait for the manager. Gary then told us to leave the property. I said no. I would wait for the manager. Gary said he was going to call the cops. I said call the cops. I was doing nothing wrong. Gary then threatened to kick us out and we would not see a dime of our money. Gary called the cops and the cops sided with gary. They told us to either return to our room or leave. We chose to return to our room because we will speak with the manager. This place is awful. We were excited to stay here because we had seen it being built. It’s a new property however it is always seeing wear and tear. I do not recommend this place. I wish I could give this place no stars.

I can’t believe it’s a La Quinta! Very nice place to stay right near the beach. Dog-​friendly. Waffle bar. Friendly staff. Kind of weird overly designs lobby on second floor.

I stay in hotels at least 15 times a year in OC for work. I pretty much have the same complaints at all of the ones I have stayed at here (name brands included) The rooms and common areas are dirty and worn down, the bathrooms are never clean and everything in the room is outdated.
Overall nice hotel. It hasn’t been ruined by vacationers yet. For the most part it still has that «new car smell». I like that there is no carpet in the rooms and everything looks new for the most part. The beds aren’t the most comfortable in the world but they will do.
It isn’t on the same lever as nicer hotels out there like the 4 seasons, newer Marriotts and Westins but for the money it’s one of the better choices at the beach. I know I shouldn’t complain about this but during the winter and early spring when places are typically empty, I never get charged to check in early. No such luck here; 30 dollar charge. I understand it’s a Business but in 7 years coming to OC it’s never happened.

This hotel just opened at the beginning of December so everything was brand new and spotless! I called ahead of time to ensure that there were pet friendly rooms available and I spoke with the manager (Sal) and he was very pleasant and helpful. The staff were friendly and helpful when we arrived and they gave our 7 month old puppy a welcome bag with treats and of course he loved it! The floors in the rooms were a wood laminate, which were so nice. I am a germaphobe and the carpet in hotel hallways and rooms gross me out, so I was all for this wood laminate! The room was perfect and we will plan to stay here for future weekend trips! If you have a pet, then this is the place hands down. Highly recommend!