LensCrafters

Let me start by telling everyone stay away from this corporate establishment. What a rip off. Reminds me of a real bad car salesman. First off eye exam 11:00 am This was fine. Dr. Came in did his thing Then I was handed off to a third person who was the sales pitch guy. They all kept telling me what great Insurance I had. So now the glasses $ 750.00 get the Hell out. I was shocked. I then asked for just the basics and that was excessive also $ 289. Sorry but go rip someone else off.
So I politely tell the con artist I would like the prescription and just check me out for what I owe for the exam. It’s now 12:40. The sales pitcher can’t check me out they hand me off to #4. The so called Retail manager. She currently has 3 people in front of me. So it’s taking forever and another lady walks in from the street the manager stops checking everyone out & helps this lady with a drop off for repair. (this is so rude when there are now 4 people trying to check out.
At this point I speak up and engage the so called manager she had snarling looks and was not the true professional manager I would employee in my small business. I told her call me when you get my bill ready and I will give you a credit card number then I walked out.
Sorry lens crafters it was a horrible experience for me and the Asian couple that was there just in front of me when I arrived.

I always have a good experience with LensCrafters, including this location. I called a few days in advance to schedule an appointment and waited about 20 minutes to see the optometrist. I was pleasantly surprised to see they had a lab on-​site and were able to have my new glasses ready within about an hour from when I selected my frames.
It’s important to note that LensCrafters is a designer frame store and not a discount frame store. I like going to LensCrafters because they have the largest selection of glasses and offer modern and trendy styles. As a result, their options are going to be more expensive than a discount store like Walmart or Costco.

Went in for an exam at 11am. Didn’t get out until about 1pm. Very nice staff but they seem to forget about you if you don’t remind them that you’re waiting.
I went in for my sons first eye exam. My son doe/​not know numbers or letters yet but he was able to take his exam based off identifying pictures. Staff was very patient with him. The process itself took forever. There’s one Doctor and he was literally running around everywhere. He eventually forgot that we were waiting in the exam room. The only reason why he remembered is because I opened the door and proceeded to the exit.
Other customers were impatient also. After being promised a short wait time but receiving no service.
Today is Friday. Could have been a busy day. Not sure what other days are like. But based on my experience, probably won’t be back to find out.

As a customer who has been waiting for over 3 hours for a basic eye exam I find it absurd that you would not provide a bathroom for customers.
This place seems to overbook themselves in an attempt to make the most money out of their patients/​customers.
There is only one doctor attending to a full room of patients. He seems in a hurry and as a result the service is not great.
I would not recommend this place. Maybe if I had said I was purchasing glasses or contacts the service would have been better in an attempt to close a transaction.

Arrived today at 2:25 for a 2:40 appt. Turned in the paperwork at 2:30. At 2:50 I asked how long I would be waiting for my 2:40 appt. I was taken for the pre-​exam at 2:50 and then placed in the exam room to wait at 3:05. At 3:40, the Dr stopped in to tell me he would be with me in a few minutes. I told him I had been waiting in the exam room for 35 minutes and he said «I know, I’ve been here since 9am. I left.

Excellent customer service and eye exam! We found Lens Craft staff and Dr. Zoeckler to be phenomenal. They took care of us from start to finish. They explained everything very detailed. My niece had the appt. she stated she had never experienced such a thorough doctor that took the time to be so detailed, gentle and kind. She looks forward to returning for her annual visit.

My appointment was at 1040. There were 5 employees 2 patients that I could see. I finally at 1105 asked a guy that was dusting, what was taking so long. Turns out he was the one taking me back… So finally at 1110 my appt began. He was on his 5^th day of working. And it showed, no fault of his, but they should not have left him on his own. I finally asked someone to step in and help him, because I had absolutely no confidence in him. He wasn’t explaining ANYTHING to me and when it came to the test where they puff air in my eye is where I stopped him. Then in the middle of another test he just walked away. When it was time to switch eyes he was no where to be seen. Then I finally get into see the Dr. And the first thing he does is pitch to me like a sales man about a new more expensive contact. Needless to say I booked it after he was done. I will buy my merchandise elsewhere!

Mom is here from out of town and needed her glasses adjusted. We’ve popped in twice now and they have been so kind and helpful. I brought my partner here for his glasses for the same reason.

Horrible sevice. Horrible Manager. Infuriating visit. Waited over 45 min. We were ignored and 7 people were helped before us.

Yesterday was my second visit to this location. The first time, I had my exam and started looking for new sunglasses. Didn’t find any I like so I said I would just come back another day. Alisha helped me both times. I walked in yesterday and was greeted by a number of people. I used to work in the eye care industry so picking out glasses is easier for me since I know what to look for so I didn’t ask or need anyone to help me. When it was time to get fitted and have my measurements done, Alisha claimed me as hers and sat us down at a desk. We had fun talking optics. The glasses came out perfect in under an hour. Couldn’t be more happy with my experiences here and my new sunglasses. Thank you!

I had an eye exam for contacts a few weeks ago and thought it was worth writing a review on here. I don’t remember her name, but I saw a female Asian-​American doctor for the 2^nd time and she was very kind and answered all of my questions. She offered lots of great advice that she didn’t even have to mention. The rest of the staff was great too. I just want this doctor and the staff to know that I am so grateful for the passion you put into your work there. I know that most people in general wait until a bad experience to post any kind of review, but please keep up the great work! Our eye health is important.

Giving 2 stars because the staff and counter people were super nice and helpful. My problem is the continued audacity of people in the medical field (doctors) that think only THIER time is valuable. Made a 3pm appointment. Got there ahead of my appointment to fill out any paperwork since it’s my first eye exam in years. Got my Pre exam done fairly quickly and then waited for 45 minutes for the doctor to see me. Never saw one The place was dead and maybe 2 other people were there for exams as well. I walked out. My time is money as well. If you can’t fulfill an appointment schedule don’t make the damn appointment. 75.00 to be seen when YOU find it convenient? I think not. Taking my business elsewhere. The staff seemed genuinely irritated that my wait was so long. Sorry for them to have to be on the losing end of my visit. Just another corporate giant NOT getting it right and more concerned about their shareholders and their bottom line than with customer service. Done! Going to a small office now. At least my business will be appreciated there.

Great location friendly Doctor and employees we made an appointment and they attended us right away. The exam went smooth with Dr Z he’s very thorough he dilapidated her pupils and we waited and checked out the glasses and found some really cool ones. Highly recommend this Lenscrafters.

I’ve had three interactions with Oceanside Lenscrafters in the past 2 months.
First, I had a RX conducted elsewhere which I brought into their office. I exited 4 hours later with two pairs of Rx glasses. I was delighted. The process is specific and the employees are helpful and knowledgable as I selected the frames for my glasses and sun glasses. The making the glasses took 2 hours not 1 as initially suggested. They fit them very well. I was happy.
Second, my daughter needed her first pair of glasses, She got her Exam there and exited with glasses. She is delighted. The process did take 3.5 hours but the result and care was top notch.
Finally my wife needed her first pairs of glasses. She had an eye exam, glasses and sunglasses frame selection then glasses ground and finally fitted. Every step was supported by knowledgable professionals who explained and conducted themselves very well… It took 4.5 hours.
So we are fans and have purchased 5 pairs of glasses in 2 months. Each one done well,
My complaint is that apparently Lenscrafters corporate changed a policy which is just stupid.
Although they have a rest room on premises and the entire process is like sitting through 2 – 3 feature films (3 – 5 hours) a change in corporate policy sends clients our to the local Jamba Juice to use the restroom. Hey corporate Lenscrafters. your process takes 3 – 5 hours. We are in your facility being walked through this by your professionals. And you send us out into the mall to use the restroom… seriously.
After a month with my glasses, I noticed that one lense wasn’t quite right. I brought the glasses back in and the reground the lenses (no charge) and they are perfect.
Overall, very good. Fair, not the cheapest, very professional and I’d use them again

Great Selection. Good Service.
I’ve taken the glasses back 3 or 4 times for ‘adjustments’ after the fact and they are always outstanding about taking care of a quick fix (missing screws, minor adjustments, etc.) Nice (and consistent) staff.
Parking lot is a Zoo, but you can’t blame LensCrafters for that.

I love this place! I went in for an eye exam and bought some super cute Ray Ban glasses! The exam was very thorough and I was right away taken care of. I had Makayla help me out and she was just lovely. she helped me choose a pair of glasses and she helped me get a discount and I left paying $ 30 that day with an advanced eye exam and the best lenses & frames. So pleased. Will definitely go back for prescription sunglasses.

If I could give them negative stars I would,
Unfriendly, irritant and no customer service what so ever.
If u want friendly professional Service,
Go to the Escondido location =)

The phone number is not correct it calls a Lenscrafters in the Provo Utah. Although the people that answered the phone there were really helpful and cool.

They are running an hour late which irritates me for a morning exam!!! Come on ! No bathroom on premises, have to walk down to another business — really? And so far I’m not finding anyone that friendly that works here– we’ll see how the doctor is but so far NOT impressed…

Summary: Lenscrafters puts out a good product very fast, and charges a premium as a result. Most employees go above and beyond to make clients happy using some cool tech, but are limited by poor staffing and poor customer service processes. The employees are doing their part, but management/​corporate needs to step up their game.
Pros:
1. The Optometrist (Brandon Zoeckler, I believe) was the best I have ever seen. He noted some issues with my eyes that nobody else has seen and recommended free or OTC products to treat them. He was friendly, quick and seemed honestly concerned about my health.
2. Same-​day/​next-​day service is a lifesaver, as my kids busted my old glasses and I needed the new ones ASAP.
3. Salespeople were friendly and quickly recommended frames that I loved.
4. Technology used for both the eye exam and fitting the glasses was top notch and better than other places I have tried.
Cons:
1. Front desk girl was very rude, unhelpful and did not smile a single time over the two days I visited this office.
2. Scheduling: I had a doctors appt at 4:40pm which was supposed to take an hour. The appt itself took 20min or so (thanks to the awesome doctor), but between waiting for the doctor and waiting for salespeople, they could not meet the 6pm deadline for same day service and I had to make the trip in a second day to pick up the glasses.
3. Management: While most people I dealt with were great, they are very understaffed. Employees do not seem to know what information other employees need to do their jobs. The entire experience was very clunky and took 1 – 2 hours longer than it should have because of this.
4. Pricing: The same glasses you purchase here will be less than half the price at nearly any other establishment, less than half if you look online.