Sunglass Hut

This is the only location that I will ever purchase from because the staff is ridiculously amazing not to mention helpful and accommodating. They give you excellent service and discounts. Plz give Michelle and Roxanne a try and you’ll walk away looking hot !

I had a wonderful experience shopping for my sunglasses here. Roxanne took the time to help me find the perfect sunglasses for my skin color and face shape. I absolutely love my new Ray-​Ban foldable Wayfarers! Thanks again Roxanne for making sunglass shopping so fun

Roxanne store manager at this sunglasses hut was amazing. Had a chip on my glasses and exchanged them for me with no problem, and no hassle. It’s a pleasure to do business with a professional. Thanks for all your help and I will definitely buy from again.

My husband and I first went in there on 5÷30÷15. There were signs up that offered ‘Buy one pair of Polarized, get $ 40 off another pair’. My husband really wanted a certain type of Oakley and we were told that that style was discontinued and they no longer carried them. After picking out our 2 sunglasses, Roxanne (the new store manager) told us that that offer had expired. Upon further investigation, we realized that there were 2 different signs up with different offers. The staff was entirely unaware of what the signs said, what promotions were being offered. And the one offer we wanted had expired several months earlier. Fortunately, Roxanne honored the expired offer for us. But, afterwards, my husband found not 1, but 2 pairs of that ‘discontinued’ pair of Oakleys. So, apparently, the staff doesn’t know what they have in stock or what promotions are being offered. The staff then started on working on my glasses to fit them to me. After several minutes and lots of adjustments, it still wasn’t right. I was told to just give it time and maybe they’ll just stretch to fit me.
I gave it over a month and ended up going back in on July 7. Roxanne was working the counter. I explained how my glasses were still uncomfortable and she immediately put them on her face??? She made a few adjustments then put them back on her face, then gave them to me. My right cheekbone is higher than my left and I tried telling her that. She just looked at me like I was stupid, so I let it go. After each adjustment, I would tell her what else needed to be done. Finally, I tried to tell her that I needed the part behind the ears a bit tighter. She said, no you don’t. I said they feel like they’re going to fall off. She said, you don’t need them tighter. Then I told her that the arms were jiggling. She said it was because she tightened them, they were loose. I’m not sure how something jiggles AFTER you tighten it. I told her they weren’t loose to begin with. She continued to argue with me about the fact that my arms were or were not loose. Whatever, I just left. They were even worse now and I had spend the whole day at 6 Flags without sunglasses because they were so uncomfortable.
So, I took my husband in there with me today. My husband started to explain to Roxanne that it looked like the bend on the arms looked warped. She immediately put them on her face? My husband explained that we needed them adjusted to fit my face not hers. She said she could tell if they were warped by having them on her face. Again, my husband asks her to please fit them to my face, not hers. Right away, she got really defensive and yelled at him and told him she wasn’t talking to him, she was talking to me (which she wasn’t. I was letting my husband do the talking for me). So, I tried to tell her that I had explained about my high cheek bone last week and she looked at me like I was stupid. «No I didn’t» she snapped. I again tried to tell her that that was what she did the other day only to hear her snap, «No I didn’t». She interrupted my husband and I the WHOLE time! We were just trying to explain how my face is different and how this is now our 3^rd time in here to get them adjusted and we didn’t understand why she kept putting them on her own face. She was extremely rude. She didn’t even try to listen to us. What happened to ‘The Customer is Always Right’? She has a very pious, defensive attitude and should not be in a place where she deals with customers. She’s a poor representation of Sunglass Hut and Macy’s.
We ended up returning the sunglasses for a full refund only so we wouldn’t have to deal with Roxanne anymore.

My mom and I stopped by Sunglass Hut in the Carlsbad Macys to browse at Maui Jim sunglasses. Roxanne helped us and gave top-​notch service. She was genuinely happy to help us and there was no pressure to buy. She made it a fun place to shop and I was super impressed with her service. My mom fell in love with Maui Jim Nalani so we got them. The view through Maui Jims is so clear and vibrant. I absolutely recommend Maui Jim and this Sunglass Hut location.
Thanks again Roaxanne. You have customers for life! :)
—-amanda and debbie

Just like any other Sunglass Hut with tons of Ray Bans, Oakley’s and Ralph. The employee was very nice and wasn’t pushy which is great because I hate being pressured. The store is pretty small but they did have a lot of different brands. They even had a clearance section and they had a promotion that if you bought two pair you would get $ 40 off the second pair. I like this spot and really didn’t have a problem at all so I will be back.

I was really impressed with this Sunglass Hut. My husband bought me a pair of Ray-​bans when we were on vacation in Vegas at another Sunglass Hut and they didn’t fit me well — we walked in and the girl was so sweet (tall, thin, pretty brunette, maybe a manager?) and cleaned them and sized them for me, knowing full well we were not going to buy anything that day. Excellent customer service and I would absolutely come back to this location to get another pair.

I have purchased close to $ 2000 worth of sunglasses from them. They claim you can come in within first year and pay half to replace if you broke them. I went in, they claim they could not find my purchase (I filled out their registration card 5 times) and wouldnt give me another pair of glasses.
I wont ever purchase from them again… suggest you dont either.

I was amazed at the knowledge about sunglasses the staff at Sunglass Hut had. I thought sunglasses are sunglasses, but thanks to Dusty and his staff was shown the difference between polarized and how that will help me see through the ocean glare to notice things at the bottom. There is a neat demo in the store that shows you the difference in the polarization, they also helped to tighten my glasses for the best fit on my face. I was amazed at the service I got from a mall shop and would definitely recommend the Sunglass Hut at the Westfield Mall to everyone! It’s California, we need sunglasses, these guys will help you find the best fit, fashion and look for all your sunny days! I’ll go back there for my next pair for sure!