Loann’s Designs-Tailoring & Alterations

This review is long overdue. I’ve been a customer of Luann’s for many years. She is such a sweet lady. She always greets me by name with a smile. Her skills are unmatched, she has tailored many articles of clothing for myself and my husband. She makes us look good! I would definitely recommend Luann, her work is topnotch quality.

Treats their customers rudely and way over priced.
I would keep looking. They were inflexible, demanded payment up front and charged way too much for the work they did. I wish I could have found a better tailor elsewhere, instead of this pricey, rude place. Go elswhere.

Did an awesome job at talking my button down, will be coming back for everything else.

I have never found a friendlier or more helpful alterations place. The dressing room is clean and there’s a large mirror and pedestal to see how alterations will look. Loann does amazing work and I’ve never had an issue with getting my items back when I need them but I do like to plan ahead. I know she’s very busy Oct/​Nov with ballgown alterations so I make sure I bring my items in early if I need them during that timeframe. Her work is impeccable and I think the prices are very reasonable.
I was most impressed that she remembered me and my alterations after a number of years away from the area. I think the customer service here is excellent and I recommend her to all my friends.

For the life of me I can’t understand the recent negative reviews. I met with Loann again yesterday to drop off 2 items for alteration and she could not have been more friendly and helpful. All I do is treat her, as I do everyone else, with respect and that is what I get back in turn. Nowdays, some customers come across as too demanding and that type of behavior would turn anyone off, so maybe that was the reason for her pushing back a bit– I would as well. I have found that people are very impatient these days, so chill-​out, be friendly and things will probably go better for you. Happy shopping! :)

Terrible experience! Came in to get a dress hemmed and when I asked if it could be done in 5 days her reply was «I have a lot to do, not just yours» I will take my business elsewhere and never come here again.

Loann’s is the best for all your dry cleaning or tailoring needs. Loann is a sweetheart and very detail oriented — Customer Service is her #1 Objective! I am so happy I found her service in Oceanside, I will use her for all of my clothing needs.
Thank you Loann!
–Mia

My family has gone to Loann for over 11 years, she has just been the greatest at service, very personable, listens, her work is exemplary. Reliable, always has things ready when she says. My mom, and myself and my daughter have her do all our seamstress work, and cleaning. Have never had a complaint. Recommend her highly. This is a small shop, and her website has a lot of information to be used. Also, quotes are for insurance not seamstress work. Just come in and see how wonderful she and her work will be. Personal touch, hard to find!

I called Loann to inform her that I wanted a custom dress made for a friend of mine, and that I would pay for everything. I asked her if she had access to the internet so I could send her the photo. She did not. Okay, not such a big deal.
I told her that I saw that she had good reviews. I was very excited to find a seamstress that was close to my friends home! Since she could not communicate via email, I asked her what were her hours now that someone would need to physically go down there to show her the phone.
Guess what she said?
«You found us online didn’t you? You can go online and find the hours we are open.»
I then said, «Well, yes, I found you online but I am not on a page that shows your hours, and since you are on the phone, and it’s your business, why don’t you tell me now?»
Then she says… yes, she’s still resisting… then she says «how did you find us? On Unilocal or Google? I said that I saw her on Google and on Unilocal.
«Okay,» she says, «well you can go to Unilocal or Google and see our hours there.»
As much time as it took for her to say that, she could have provided with the information I needed.
She didn’t have access to the internet for email, but she sure did expect me to have access to look up her hours.
If business owner is going to be that rude and ignorant, then I will take my MONEY and business elsewhere. Please, Loann, get over yourself, honey.
I was prepared to make a large order as the dress and subsequent dresses were for a television production. So much for being too lazy to even provide information to a caller who wanted to do business with you.

Love Loann’s! She does an amazing job on anything I bring in; pants, skirts, dresses (formal and everyday). I hadn’t been in for a while (nothing needed altering); she recognized me, remembered my name, and remembered that she had previously altered a skirt the same as the one I needed altering.

Loann was real nice and she did a great job with the alteration of my sport coat. The price was right and the turn around time was also great. I recommend her without question.

We used Loann for 8 years for dry cleaning and tailoring and absolutely loved her. She is an absolute sweetheart and always had our clothes completed on time and always friendly and nice to talk to. (Remembered our names since our first meeting).
We recently moved away from Oceanside and we both have mentioned how we both miss Loann.
I absolutely recommend her.

Loann, the owner, is very friendly and listens well. I tend to nit-​pick and give more details than one might need… but its better than assuming something and having to redo it. I had a Suit jacket tailored to hug my frame better and it looked great. Prices seem reasonable and she listens to what you want.
I have since dropped off some shirts to be tailored and will continue to go to Loann for future needs.

My wife and I have used Loann for 10 years now. She is amazing! All these complaints about prices are crazy. If you bring the item in and let her look at it she will gladly let you know how much it will be. She’s never overcharged us and always does amazing amazing work. She’s repaired everything from pants to my wife’s dresses to a backpacking tent for me. The tent required her to stitch mesh to this gossamer polymer siding and she somehow did it.

I’ve been to Loann’s multiple times in the past 2 years. I think she does a great job with pants, shortening and taking in. She’s taken some of my blouses in too, and those are great. The only thing I’m hesitant about is jackets. I’ve had her do jackets before, men’s and women’s, and the work is good around the waist, but not very fitted around the sleeves.
The prices are good and the service is good as well. She’s reliable, and that’s what I like!
On another note, they’ve relocated within the same plaza. It looks nice inside, not like the typical dry cleaners with the tiny changing room. Good place, give it a try with some small alterations. You’ll probably become a regular.

Awesome! Loann is a sweetheart and remembers names like you’ve been a customer for years. Used her to hem a dress for the Marine Corps ball and she had my dress ready to go in time for the ball. Will definitely go to her again for alterations.

Not pleased with this place. Not only was my wedding dress not ready on time but the bustle was awful! I should have spent a little more money to go somewhere proper. Also she messed up my clasp so my wedding dress couldn’t be clasped at the top.

Loann is awesome. I went to her to try and see if she could fix a zipper for me and the very first day when i went to pick it up she referred to me by name (surprised she remembered) as if i been going to her for years. After that i decided to continue using her. Very polite lady. As for the price, its a lil more than back home but no worries or complaints. :)

Summary: do not go here. They are extremely rude AND overcharge. If you don’t trust me, just call them on the phone and ask for a price quote… you’ll see how rude they are before you ever go.
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The dry cleaners (a different place) broke the front button on my suit jacket, and I did not notice until I had already left the home on a trip for work. So I called and asked if they could fix the button. She said yes. I asked how much, and she said «a few dollars.»
When I got there, she wanted to fix some other buttons under the sleeve. Since I was in a hurry — and my normal tailor would make these alterations for free anyway — I told her not to.
I’m not sure if she did not understand (English was not her first language) or was ignoring me, but she then repeated the changes she wanted to make. I told her no again. And then a THIRD time we did this, and I said again not to make them — I only wanted the front button fixed.
About 5 minutes later she came back with my coat… and she had made all of the changes I told her not to. She then told me it would be $ 5 — after telling me it would be «a few dollars» on the phone.
Ok so I admit, a $ 2 difference isn’t a big deal to most people. But that’s not the point. She quoted me $ 3 on the phone, and I explicitly told her — THREE TIMES — not to do the other repairs.
So when she told me five dollars, I said that she had quoted me three. She said «No I didn’t.» in a very aggressive tone. I said, «Yes, on the phone you did.» She replied, «No I said it would be a few dollars.» I said, «Yes, and a few is three.» Her answer was «Five dollars can be a few/​»
By that logic, of course, she could have said «five hundred dollars can be a few»
Anyway, that went on for a bit. I then paid and as I walked out of the store I heard her badmouthing me — loudly — to one of her employees.
So as I said in the summary: rude and overcharge. Do not go here!

After trying Loann’s and a couple other places, I don’t need to go anyplace else for alterations. She’s professional, very friendly, and her attention to detail is impeccable as other reviewers have pointed out. I would recommend Loann to anyone!