Hertz Rent A Car

Hertz is terrible. They incorrectly charged my credit card on file. I called to have my card updated and was transferred twice to the same original lady who took my call. All of the three times I had to again verify my information and was told that they would transfer me to a manager. Finally they told me I would have to call the Oklahoma city hertz to change my card on file (this was the Oklahoma city hertz I was already speaking with).They then proceeded to ask if they could help me with anything else and never helped me with my original issue.
Worst experience I have ever had with a rental car service.

This concerns Hertz corporate collections.
Here’s how it seems like they tried scam me:
1) Car is damaged (someone broke in and stole my luggage).
2) Pay for damage immediately when returning car, eliminating any further payments owed.
3) Receive stern collections letter more than 1 month later that states that many attempts to contact have been made by letter and phone.
4) Contact collections rep. He denies having any information about damage being paid for. Puts onus on me, the customer, to provide said information that his company has. He insists he’s sent 2+ letters and made 2+ calls. No logs of calls, no such mail was received.
5) Eventually, after the second time I was told I would receive invoice proof of payment, I receive proof that damage had been paid for. Tell collections rep to call the other people at the same company.
6) Collections rep calls to say everything was taken care of.
7) One month later, receive a letter, post-​marked from a few days ago (but mysteriously dated two months ago) asking for payment, and claiming that funds were owed, and providing a conveniently pre-​addressed envelope.
Whoever is handling collections for Hertz clearly has no morals, including perhaps this collections rep. This is some of the scammiest behavior I’ve ever encountered. Everything is done to maximize plausible deniability (nothing done over email; «numerous attempts made to make contact»; mysterious date discrepancies in correspondence).
If anyone encounters similar behavior from Hertz collections, let me know so we can get together and lead a very remunerative a class action suit.

I rent a car from this Hertz location once a month, making a reservation at least 2 weeks in advance. The car I request is never there when I arrive. What is the point of making a reservation?
I misplaced my receipt and called their office to have a receipt emailed to me, and I was on hold for over 20 minutes!!! For a company that prides itself on customer service, they do a terrible job. I was told that my reservation could not be looked up by simply my first and last name? Hertz is pathetic.

If they don’t look you in the eye then that is a sign of bigger problems. Have rented here before and not the best of Hertz experiences usually at this location. This time I was provided a car as rented but when I drove it out of the garage I could tell it had a mechanical problem. Turned right around and drove back. Informed the attendant in the garage and he just shrugged his shoulders and told me to go back in the terminal and change it out. No sorry for tge inconvenience or comforting tone at all. Went back inside and then the desk attendant (who was not looking exactly professional) acted as if he couldn’t believe I wanted a properly operating vehicle and put me in a ‘not as nice vehucle’. Again no pleasantries or apologetic tone. Needless to say I am not impressed with. the staff here at this location.

I wish I could do zero stars. I am so frustrated. And the sad thing is I haven’t even gotten my car yet!
I booked a car through Travelocity with no problem. I had a question, called Hertz and they were kind enough to answer it. Easy.
I later had a separate question and have been trying to call them for the past 1.5 hours. No answer. I have pressed every number on the menu looking for ANYONE to answer. (even the emergency roadside service option!) Nothing. It keeps kicking me over to a national call center, which is no help. I needed something from the specific location that I was picking up the car from. (And they are open until 12:30am. So I know someone is there)
(Not to mention the woman I spoke to at the call center, would not answer my questions without a reservation number. I was driving and could not give it to her. But what I was asking her was in no way related to my reservation!)
So, maybe at the end of this trip everything will have gone great, and I will have no more problems. But because of the horrid customer service, I will never rent from Hertz again. I don’t want to do business with someone who is that difficult to get a hold of.

Picked rental up from las vegas, nevada. Had to trade out due to major mechanical issue. Unbearable noise coming from right front. Since we are headed to Virginia the vehical does not feel or sound safe. At this moment we are at the hertz in oaklahoma city which we have been here for 3 hours and they want to give us a van that seems to be in worst condition then the current one we have. First experience for me with this company and the last. That moment when you think back about how you told yourself go with enterprise you start to regret. Thank you hertz for losing yet anotger customer seems like this is your goal.

Right off, this review concerns Hertz Rent a Car, Corporate. Not a specific rental location.
My rental vehicle was involved in a meet with a deer on August 3, 2014. Damages were to the hood, driver side quarter panel and drivers mirror. In December 2014, I received a letter from Hertz Corporate in Oklahoma City, OK., requesting payment for loss of use on the vehicle. .. down time while the vehicle was being repaired and unrentable. Knowing that my insurance company had received that same letter earlier requesting the same payment and they (my insurance company) responded to Hertz asking for an itemized account of the charges, I also sent a letter to Hertz requesting information on how many days had the vehicle actually been under repair and at what rate per day was the «loss of use» being calculated. They were were also administrative fees and I requested an explanation on that.
On or about February 1, 2015, I filed a complaint with the BBB in Oklahoma City, OK., again requesting a detailed accounting of charges. No detailed accounting of charges were ever given.
On April 6, 2015 I received a call from Hertz stating I had been sent letters requesting payment and I explained I had received no letters and verified my address. I received a Hertz letter on April 13, 2015 discussing the numerous (?) letters to me and demanding payment. What numerous letters.
The «loss of use» pertains to all rentals and only a few states disallow this provision. Don’t misunderstand. The «loss of use» was part of the rental contract and I do not dispute their (Hertz) right to collect. I do object to fees demanded that have no precise accounting. Additionally, it appears that no one at Hertz is checking with anyone else on who is & isn’t sending letters. Welcome to corporate America.

I too would give this particular Hertz a 0 rating and here is why…
Yesterday I get a call from corporate Hertz, particularly a recovery specialist in Oklahoma two weeks after completing my rental period with Hertz in Norfolk, VA.
To make this long story short, just before I finish at the counter and got my keys to my rental, the representative gives me a Pre-​Rental Vehicle Inspection form to fill out if I notice any damage to the vehicle and then instructs me to drop it off in a mail box on my way out. So I had no one come with me to inspect the vehicle but I did as was told and noted the major scratches and continued on.
When I get the call, the woman proceeds to tell me that I owe for scratches to the vehicle. Yeah right! Later that same day I called Hertz back in Norfolk, VA to have them look at my rental record and they confirmed with me that during my rental time, they did not notice any new damage that I would have created.
The reason I am writing this review is because I know there are people out there that might not know how to deal with situations like this. It’s important that you don’t let scammers like this get away with accusations when you know you did nothing wrong. We as customers shouldn’t have to go through hassles like this. We have enough to deal with. Know that you need to put up a fight sometimes, especially when they want more of your hard earned money.
ALWAYS hold on to your documents after rentals as I did in this case.

4 of my top five worst rental experiences were at the hands of Hertz. The most recent experience didn’t even make top 5 but involved a car that reeked of smoke that I unsuccessfully attempted to swap for another vehicle (even smaller). Quite often they do not have the vehicle class you booked and attempt to force you to upgrade at your own cost. I would put them under the classification of incompetent except their customer service is the worst I’ve ever experienced and just outright hate the company. Awful locations include Dulles airport, OKC airport, Cancun airport, LAX and others.
As of recently, I have ceased using Hotwire to rent cars because I invariably get Hertz (which I would gladly pay more to not get).

Count this one as a «zero star» review as well. No Gold service here but its not a busy airport so not that big of a deal. I took the Charger «upgrade» the day before thanksgiving and found the car with zero help or direction other than from a shuttle driver pointing me in the direction of the rental garage. It smelled like an ash tray in it and there was a place card stating it was «certified clean and safe by Micheal B». I took it anyway thinking it would air out with the windows down. I drove it 2 hours nd parked it with the windows cracked. The next day I go to give my mom a ride somewhere and the smell was so strong it made her sick. I called this Hertz location. No answer. I called customer service, no answer. I called Road Side Assistance, they answered. I was told they could not do an exchange without assistance from the airport hertz location which could not be reached. They said I could drive the 2 hour round trip to the airport and try to exchange in person. They couldnt do anything but tow the vehicle so I let them. That was 4 days ago, 3 days before my rental was up. I was stranded in nowhere Oklahoma. This morning I call Hertz to make sure Im not getting billed for the remainder of my rental. Ive been on the phone for 2 hours and the end result is the OKC airport hertz desk doesnt know where the car is, Emergency Road Side assistance has confirmation that it was towed to the airport Hertz, billing cant do anything until the OKC location closed the rental. I’ve been on the phone for two hours and am just going in circles. This could have all been avoided if someone from the OKC Airport Hertz desk would just answer the phone. I even contacted a nice lady at the OKC Airport Enterprise rental counter who walked over to the Herts desk and found no one was there. I begged customer service and roadside assistance to make this right. We finally got someone from the airport conferenced in with billing and they found they re-​rented the car. My total for the original 5 day rental was $ 453.41, I drove it approximately 70 miles and had possession of it for only 3 days. I wasted 3.5 hours on the phone with Hertz trying to get my problems resolved and was left stranded in Oklahoma and had to pay a $ 70 cab fair to get back to the airport. Despite all of this, the OKC Airport Hertz could not discount me anything. I was charged the full price and upgrade fee’s for the car through Saturday when they estimate the tow truck picked it up, which ended up just over $ 290. Worst experience I’ve ever had as a customer of any product or service. I’ve been using Hertz exclusively for 5+ years and used the Gold service at numerous airports without issue. However, I will never use them again. I would rather pay double for a rental than endorse these business practices and horrible customer service with my wallet.

I could not put Zero stars, so I had to settle for just one. This Hertz location is awful. I checked in, got my keys and tried to get to the garage. The only directions they gave me were in the garage stall number 343. Well I couldn’t see the garage, so after walking back in 5 minutes later, I asked for better directions. They looked at me like I had thre eyeballs. Then Stephen gave me the directions of walk down to the left past Avis, and go out the doors on the left, across the streets to the garage. OK, Not so easy right. So I go to the garage and spend over 15 minutes looking for my car. The gold stalls only go to about 200, and the only stalls I can find go up to about 265, which are Avis. I walk back across the streets, and down the hallway back to the Hertz desk to ask for help. «I can’t find my car.» It’s on the back wall” I’m told. Could you please come show me? Stephen is the only one at this location that would even get up out of his chair to show me. It turns out stall 343 is not in the main garage, but behind a wall with only a small doorway with yellow bars in front of it (as if saying do not go in here). Well no wonder I couldn’t find it. It wasn’t in the Gold parking spaces. It wasn’t even in the main building.
When I get in the car, it smells like cigarettes, and is filthy. It’s vacuumed, but when wiping a wet wipie across the steering wheel, it became black. Also there were no seat adjustments for height and pitch of the seat. I went back in and requested a different car. Jared, said «the only cars we have left are premium and SUVs and it will cost you more money». He also started arguing with me as to what features the Intermediate cars have. I’ve rented almost every week for almost the past year, and I’ve driven DOZENS of intermediate cars with better seat adjustments. This car was not acceptable to me, and instead of holding up to the Hertz satisfaction policy, and giving me another acceptable car, Jared argued and told me he couldn’t give me another car without me paying more money. I was willing to pay for the price difference of a full size but not an SUV or Mercedes. I handed back the keys and cancelled my reservation. After I left the counter I walked back through the garage (just the main garage) and I counted over 30 vehicles of all shapes and sizes.
This site would rather have disgruntled frequent renters that write horrible reviews and file complaints to corporate, than to give service with a smile and appease the customers.
BAD CUSTOMER SERVICE, and LAZY EMPLOYEES.

I have been been a hertz gold club member for quite some time. In the last 6 months I have personally spent over seven thousand dollars personally through have Hertz. My interaction recently with agent Martin was terrible. He was not very flexible, compassionate and helpful. This is the second time I’ve worked with him and I have had the same results. Today I as canceled my 2000 dollar rental order & walked over to budget rent a car in rented from them instead. Unless he changes his customer skills and he is about to serve you, I would go elsewhere. Although I have thousands of points with Hertz, I value customer service more. I am going to switch to Budget.

I rented a car from them and everything seems okay. I opted for gas replacement, and RETURNED the car full tank as i’ve always stop by at near gas station before returning any rental cars. 2 weeks later they sent me a letter that my card has been charged for $ 63.77 due to not returning it full.
Now i’m disputing the charge with my CC card company.
Be careful with them and just rent the car without the gas refill option. ⁵⁰⁄₅₀ chance that they will rip you off especially if you’re from other states.

Absolutely worst customer service. I’m only one at counter and they are no full size cars available. Car wash machine broke so taking long to wash cars. Desk attendants couldn’t be any less concerned. Second week in a row with problem. Booked by corporate. I never use hertz for personal rentals. If you can avoid, you should.

I’ve had Hertz rental cars for extended periods (greater than 2 months) mulitple times and am a gold member. I have to say this is the most sideways Hertz location I’ve encountered. They tried to put in insurance for approx a hundred dollars a day onto my rental even though my profile and rental did not ask for it. I have never been asked for those features ever before in all the times I’ve rented. Furthermore, they proceeded to help people who showed up the counter who were «gold» and demanded to be served without asking if I was gold as well until I spoke up and then the associated had acted as though I did something wrong.
I thought maybe this was just me, but then the next day they tried to do it to my coworker who also had flown in! He called hertz national right in front of them, and got quoted somewhere in the neighborhood of $ 250 as opposed to the $ 950 they had told him it was going to cost.
Be very wary of the items they try to put on your bill. This along with an experience in Houson at Hertz has lead to me doing through with Hertz.
I’m using my points and then I’ll be switching to someone who appreciates customers.

I enjoyed my rental here with Hertz. The staff here are very friendly.

Overall, I’m a Hertz fan, even though they are overpriced. Service is excellent and I normally get upgraded to a clean car. The service and cars keep me coming back. I a also a Presidents Club Inner Circle member, which helps.
Service does vary according to location and sometimes the prices are so outrageous I simply rent elsewhere.
The fat cat crooks who took Hertz private and gave themselves a billion dollar dividend made it necessary to look deeper for ways to avoid the excessive costs. For example if I rent on the day before Thanksgiving it is $ 70 PER DAY through Sunday. Rent on Thursday and it is $ 25 per day through Sunday! I see no reason to reward crooks who should be in jail instead of in the penthouse, so I rent somewhere else (ir through Priceline) on Wednesday and pickup my Hertz car on Thursday.

Must not have anyone working overnight — as Monday mornings are most always backed up — or they have «no cars». Don’t understand that one — there are 200+ cars in the lot, yet no keys at the counter. Returns on Thursday afternoons are horrible — thankfully you can just park it and they will email receipt — take advantage of this option.
Cars here are typically «seconds», as most have 20k+ miles and they keep till 40k (caddy last week had 52K and warped front brakes) Lots of NY and Philly tags. For the rates — there really is no excuse for this other than Hertz (or their franchisee) just thinks people in a secondary market just don’t care…
Still, staff is always friendly

One of the best Hertz experiences ever. Friendly crew, great car, good value, Overall, an excellent experience. Highly recommended and super convenient for an airport location!

No Gold Express Service here — meaning no electronic board with your name on it to speed you to your vehicle.
Having said that, we picked up our rental agreement and keys from the agent at the Hertz counter in less than a minute.
The walk to the parking garage is not far and getting out of the Airport, and later back in was no problem. There were Hertz attendants waiting in the garage to process us.
The current Unilocal business listing is incorrect. Here is the correct address — until Unilocal corrects it:
Hertz Rent-​A-​Car
Will Rogers World Airport
7100 Terminal Dr
Oklahoma City, OK 73 159