American Airlines

AMERICAN AIRLINES SUX
This company will never see another dime of my money as long as I live.
I won’t go into specifics. Other reviews have accurately reflected my personal experience.
But I will say, I knew I was in trouble when our connecting flight in Phoenix, just an hour into our trip back east, was boarding at exactly the same time as our first flight was landing, and the connecting flight was on the other side of the airport! We landed on time but had to literally run for our travel lives to make the connecting flight, unbelievable.
Then, our return five days later didn’t go so well and we got stuck in Phoenix overnight. That fiasco had a cascading effect in a bad way, on our lives, and almost a week later, we are still trying to recover from it.
Virtually every issue we experienced was avoidable but American clearly didn’t care about their customers, so there was no avoidance on their part.
The hundred bucks I thought I would have saved by choosing American over a reputable air carrier, was easily lost on the hotel room in Phoenix.
They made us pay for our hotel room and lied to us, the reason we got stuck in Phoenix had NOTHING TO DO WITH WEATHER.
They are as bad a Spirit Air.
Avoid American!

Booked a flight with them, got sick, and had to cancel. To book a new flight they limit the credits, charge fees, and other nonsense so you are left with half of what you spent.
The only customer resolution they offer is hiding behind their policy and there is nothing they can do.
They said I was rude because the original 700 dollars was reduced to 350 after all said and done. So if that is not stealing from your customers, I don’t know what is.
I can’t wait until they hit their inevitable bancruptsy due to customer theft. Its 2016, airlines are nothing more than a faster shuttle service and its about time they realize this.
FYI if you are going to call a department: customer resolution… Something better be resolved.

Great airline. Comfortable seating and friendly, helpful Fight Attendants. A very smooth ride. Lots of room.

Flights booked and never experienced any problems. Love had a little trouble getting his bags checked in but not too inconvient.
Good costomer service and seating was not too cramped.
Was not too uncomfortable for a 16 hour flight to Australia.
If I could redo some things, id make sure to bring a more comfortable pillow and quilt.
(:

Horrible experience with very old planes, horrible customer service, and delayed and cancelled flights with little to no customer appreciation.

I normally fly Southwest, but I flew American because of the cheaper prices. The experience wasn’t one I’m likely to forget. When they were backing the airplane out they broke the handle on the cart backing the plane out, accidents happen I understand, but the experience didn’t get any better from there and after reading the other reviews I think thing like this happen often. After we landed I was too ready to get off the plane. When I flew from Ontario heading back to school I was checking in and after being told multiple times that I could check my bag for free, even checking it for free on my way to Ontario, I was told that I had to pay and they didn’t try to be in any way accomodating or listening to the fact that I hadn’t previusly paid to check a bag. I’ll never fly American Airlines again and I wouldn’t recommend it.

(At Ontario Inter. Airport) Getting on the plane took a very long time. They didn’t have enough storage for carry ons so my siblings and I had to check in our luggages. At least they were nice to let us check it in for free. We were on our way to Texas for a layover so it was only a 3 hour flight. During the flight it seemed very smooth. They offered complimentary drinks but NO PEANUTS?! or snacks of any kind?!? I’ve never been on a plane with no snacks! That’s like the best part!
After getting off and then going to our connecting flight to Chicago, we were also on American Airlines. We were sitting towards the back for 2 straight hours. During these two hours, their was a constant piercing sound like a fire alarm. OMG it felt like I was in a movie where I just got shot and all I hear is this constant loud sound like it was the end of the world! Terrible! I felt like I was going to lose my hearing. I asked the flight attendant what that noise was and she said, «Yeeeeaaa it’s really annoying. This is a really old plane. Sorry!»
Farewell to Chicago and back on the plane to LAX. This flight was more pleasant since we had a more up to date plane because there were little TV screens at the top and we got to watch «The Hunger Games». Explanations of all the safety rules were on the TV which was kinda nice because usually when they do it standing in the aisle, you can barely see.
Anyways, I don’t think I will be flying with American Airlines anymore.
NOTE:
–No free luggage check in
–Check-​in 24 hours before online so save time

Worst airline in history. Every plane seems to be failing mechanically in one way or another. Tried to fly out of Santa Ana John Wayne, but the plane wouldn’t keep pressure, so they deplaned us and informed us there were no available flights out until 2 more days in advance. We are sitting here (on our 3^rd hour now) waiting to find out if a part from LA can be driven here to SNA so they can repair it and maybe, MAYBE we can be delayed in Dallas for only 24
Hours instead of the original 48 – 72 hours.
Drive if you have to, you will still get there faster than flying with this airline.

DO NOT FLY AMERICAN AIRLINES.
After having to reschedule a flight, their customer service rep and manager promptly told us there was nothing they could do. We should have bought a «compassion ticket.» Seriously, who is thinking «what special ticket should I buy to come home for my mom’s CANCER SURGERY?»
American Airlines has the worst customer service. After speaking civilly and elevating the conversation to a manager, they still charged us a fee to change my sister’s flight to come home for mom’s CANCER surgery! DON’T FLY AA.
I have been an AA customer for years, but am now convinced that this airline doesn’t care about its customers; they only want to protect THEIR BOTTOM LINE, THEIR PROFITS. American Airlines – worst customer service, terrible policies. they’re only looking out for themselves.
DO NOT FLY AMERICAN AIRLINES.