Delta Air Lines

Customer service leaves you wanting. Representative told me to cancel my flight so I could transfer my credit to another day/​time. After I cancelled the flight they won’t honor my credit.

Big high five to Claire at Delta counter in Ontario airport.
My motherinlaw, 96 years youg, was late and missed her flight on Tues March 2… it was on Alaska airlines.
Their counter was closed… Claire was next to Alaska counter. So she was able to help mom to call me, explain situation so I could rebook thru Alaska for later in the day… mom doesn’t have cell phone! Mom had to wait for four hours but was kept company by Claire, A very trying, unpleasant experience turned out to be an easy afternoon at the airport for mom due to Claire concern and compassion.
Thank you very much, Claire
Ana Forcen and Paul Huenefeldt

I just want to say a big Thank You to Delta Air Lines. I know big businesses can often be uncaring and inflexible, but Delta has been more than fair and helpful to me in a bad situation. My family was to go on vacation last year, but my daughter broke her toe and we could not go. I was allowed to put the tickets on hold. Fast forward to this year, and I wanted to use the tickets. Unfortunately I had let the tickets expire. That was over $ 1,800. I had messed up big tome. Delta had no obligation to help me in any way, but they did. They gave me the entire amount back. A true God send, and I am so appreciative. Thank you Delta for seeing me as a person and not just a number.

Black Friday and not a soul in the place. Rude and disrespectful is not the words that can describe how my family was treated. From the time we walked up to the empty ticket counter. If I could give these disrespectful ladies negative stars I would. Do yourself a favor and check in electronically and avoid the negative faces and attitudes … You know who you are!

Delta is the WORST. Today, when I checked in for my flight, I found I had been, in their terminology, «involuntarily downgraded.» What this means is that despite having booked and paid for a first class flight months In advance for health reasons, they bumped me to the main cabin and didn’t tell me till check in. Welcome to your middle seat in coach for a six hour flight. We may or may not refund your first class purchase price. We will let you know. Unbelievable. Last Delta flight. Ever.

Why do I like Delta Airlines? Probably because they are one of the oldest airlines around and they have survived the times.

Outstanding customer service every time! I have been flying for years and of all the issues I’ve experienced, delta is the only airline to step up without argument. Once they upgraded me to first class over a pilot error and diversion and another refunded my ticket on a missed flight due to a death on the plane causing delay from Europe. Their planes are clean and updated. One of the few airlines that do it right.

Took Delta 2x in the last month SFO to LAX. Today out flight was delayed then cancelled all together. The thing that sucked is that they went ahead with another later flight and cancelled out earlier delayed flight altogether… leaving a whole plane of people to find alternative flights… also I am traveling w my seven year old and it was difficult to get us joining seats. It took almost an hour for them to find me an alternative flight via phone and the flight is leaving at 9. My original flight was supposed to leave at 2.

Delta is one of my favorites. They are very polite and their planes are usually very nice. There is the occasional dirty outdated plane, but those are usually the older ones.

I recently took a Delta from Paris to Cincinnati, then to LA, then to San Francisco and then to Atlanta. I was upgraded four times! It was fantastic. I really appreciated the friendly service of the flight attendants. I never felt compelled to post on an airline to a rating sight. This is just amazing for me to imagine doing. Seriously, Delta is getting great points for an American airline. I only have one thing to say which is the old Delta planes really stink. I like the upgrade system — very cool. But they need to clean some of their older planes. like the carpets.