Centrelake Imaging & Oncology

I’ve come here for two mammograms (2013 and today) and I’m not sure why it has low reviews because both of my experiences were positive. The check in at the desk is smooth and the ladies at the front desk are friendly. Making an appointment was easy and they made a reminder call the day before (which I needed). The lobby is clean and attractive. Each time I had a kind and patient technician for the actual mammogram screening and they made it less miserable than it could be in the wrong hands. Highly recommend this place!

I rarely give a one star review, but this business certainly deserves it. I went here with my 80 year father two times for an MRI and our experience was worse with each visit. The first time we went, we checked in and waited over an hour. After an hour, the woman at the front desk said the technician is not here and that we have to reschedule. We asked her why she didn’t tell us earlier when we checked in, but she would not give us a reason. Her only response was for my dad to reschedule for one month later. Begrudgingly, we rescheduled for the following month. At our next meeting, we confirmed with the front desk woman that the technician was there and that we’d be seen. After another hour wait, the front desk woman said they are overbooked and that we have to reschedule because the technician has to leave. She was unapologetic and rude. I can’t believe people run their businesses this way.

Though you don’t need an appointment to have an X-​ray done, the only problem is that they don’t seem to have any X-​ray tech available. In two occassions they had no X-​ray techs available. Very frustrating!

Have to get those boobies checked ladies whether we like it or not. My general doctor referred me to this location and I’ve been coming here for three years now. Even though the check up is once a year, I must say I have not been disappointed yet. The only thing is that it took over a month to get an appointment. Also, even though it did not happen to me I noticed that an elderly man was skipped several of times. He was there before me and three other ladies, we all got called in before him. The man out of frustration told the receptionist and she politely said he was next. To make things short he did not get called in after another two other ladies. It’s a very clean office and staff is very friendly. I will still be coming back next year.

I didn’t have to wait long at all and they were very organized! I was in and out within 15 minutes for my much feared Mammogram!

It is very annoying to be on hold for more than 10 minutes just to confirm an appointment and what’s even more annoying is the fact that when you arrive to your appointment you are not seen for another 30 minutes or so. What is the point of arriving on time if you are not seen on time? Either they are not staffed appropriately or they just have no bedside manner.

My dad and I just spent the entire morning at Centrelake Imaging and Oncology waiting for my dad’s whole body scan. After waiting for 1 hour and 35 minutes, we were told my dad could NOT have his body scan because he had a CT Scan the same morning and these two tests conflict. As soon as we walked through the door at Centrelake Imaging I went directly up to the two ‘fine’ receptionists and specifically told them my dad had JUST had a CT Scan at another facility, and that his IV line was left in for convenience sake. In fact, the CT Scan facility called Centrelake to let them know this fact as well. They had us wait 1 hour and 35 minutes and drive an additional 25 miles for a procedure that was never done. Instead, they told us to come back on Tuesday! Really?! I wish we weren’t ‘forced’ to use this business (insurance purposes) because I certainly don’t ever want to go back there!