M & D Towing & Storage

This place does not carry the proper insurance for employees or other damages. Not very forthcoming with Judge Orders either. Not a place to go to if you expect to be served by a compliant company. Don’t trust them since they will not respond when you need them to.

They were able to tow a motorcycle. The guy who picked me up was really nice. we drove from basically Diamond Bar to John Wayne Airport. They don’t accept American Express. I understand there was traffic at 4:30… but setting the expectation I’d be picked up in 20 minutes and then getting there in an hour and half isn’t cool. Well, I don’t have AAA and everyone was closing up, luckily they were available to pick me up. Road in a newer, clean truck, not sketchy, safe, and overall experience was good. I’d use them again… hopefully there’s a discount next time.

My car was towed Saturday evening and was to be delivered to my dealership by Monday morning. On Monday evening when the car still had not been received I called to check the status. They had me on hold for 10 – 15 minutes then notified me there was a gliche in the system and the car was never delivered. On Tuesday the dealership still had not received my car. I call again and I had terrible customer service where they stated my car was delivered but to a different address. I am telling my mother standing next to me it was towed to the incorrect address and the person on the phone gets upset stating they didn’t send it to the wrong location then hangs up on me.
I am notifying my roadside assistance of the terrible service.

I’m actually surprised to see so many good reviews. My experience with this tow company is awful!!! My husband was in a really bad accident with a big rig last Tuesday. This company comes to pick up his car. When my family went to pick up his things, the lady assumed he was dead? Wtf?! How about NOT assuming or just don’t SAY anything! 2). Someone went through his wallet and helped themselves to his cash 3). Went through his car took his watch 4) also took his carerra sunglasses and some cheap ones (doesn’t matter it’s stealing))) 5) lady gave us a difficult time assuming my hubby was the registered owner and he wasn’t my father in law was. 6) my father in law is a reserved man, he had to throw down the title and the cash $ 475 and demand to see car.
I am thankful my hubby is alive but to hear what my family went thru dealing with the customer service here!!! while I was at the ER with my hubby. I hope and pray nothing like this ever happens to anyone! And to have someone stealing from your loved ones car while they are being worked on in ER! Or maybe they assumed he was dead? So he wouldn’t miss it??? I’m sick to my stomach!!! How many times has this happened!!!

After a solo car accident on June 15^th @ 7pm, I needed a tow as both my front tires were blown and I was leaking water from my damaged radiator. Called M&D Towing and the woman that answered, though initially relatively helpful, said she was on another line and asked if she could call me back. I gave her both my cell and my husband’s and yet she NEVER called me back. Good thing I didn’t wait for her or I’d still be sitting in Rancho Cucamonga waiting on her. I called Edwin’s Towing and they were much more helpful and got me towed safely home. I will be leaving a positive review for them!

Well believe it or not. I had to use M&D Towing again. On Monday 5-​18-​2015. This time I needed 2 flatbed trucks for 2 cars I had in storage. On time, updated with their service, very courteous and professional people. Today I was helped by 2 drivers. Andy and Bobby. They took care of business. I spoke with Donna about the timing of these Tows. She kept me updated and was perfectly accurate. Thank you once again M&D Towing.
Hopefully I don’t have to share anytime soon about having to have my vehicles towed.

Had a flat tire & AAA sent this company out to me. Got a call from them within a few minutes& Justin was so nice, he had my tire fixed in no time.

If you are going to be towed, these are the people you want to do it. Justin is an awesome guy. I was stuck out on the freeway for 4 hours. The previous company said they could not find me. Justin was professional and prompt. His truck was impeccable and had an awesome sound system. We had a great conversation all the way down to my home. I would say it was MANTABULOUS and MANTASTIC!!! Thanks for the help. Alice in chains rules!!!

By the way Donna if you knew the whole scenario you would have known Allstate is not my roadside assistance let alone my insurance company. Your driver wanted $ 50 cash UP FRONT which is illegal… because my roadside assistance was going to direct bill your Company the driver showed me a text from his phone the BOSS wants $ 50 cash upfront because he had to do Manual labor which was put a block under each front tire. Same thing the 2^nd tow co. Did and I drove my car onto the back of the flat bed by another company. So yes your company left me hanging for 2 hours! I pay for services and expect good service. Your company did not provide that. So being hard to please at the cost of my own expense YUP!

Locked my keys in my car, called AAA and they dispatched M&D Towing.
Trent from M&D Towing was the tech that showed up. Very respectful and professional. Took good care in protecting my car while working on unlocking it. Took him less than five minutes to have the door open. He even shook my hand when he left. Great experience for a somewhat stressful situation. AAA made a good choice partnering with this company.
Before he left, he gave me his M&D business card and promoted the services and the business. I will use them in the future and recommend everyone else look into them.
Thanks for the professional service Trent. Great Job!
Tommy Cheng

I locked my keys in my car after work today, and Trent arrived within 15 minutes of me calling AAA. He was very sweet and helpful, and sensitive to me being frustrated. Within 5 minutes, i had my keys, and was on my way. :)

Fast Response!!! Trent took only a minute to do the job. Well done!!! It took him 2 minutes to do the paper work. just kidding. lol. My uncle showed him his drivers license and Trent said no need, coz my uncle is w/​AAA for 45 yrs. Trent you did a GOOD job!!! Thank You much!
Recommended!!! Next time if you have a problem, call these guyz.

Felix was the driver who showed up and was very professional. He was quick to help and very friendly throughout my tow. Truck was very clean and service great.

I had my Harley towed last week. I must say ive never had a tow company that showed up with an enclosed trailer. Ive always had a flatbed show up. I was very impressed from start to finish.
If i ever need any type of service ill be sure to call these guys.
Thank you

Tonight my vehicle had some electrical problems and died on the side of the rode. I called up AAA and they sent Ramon from M&D towing to tow me to the mechanic. This was by far the smoothest experience that I’ve had with a tow company. Ramon was friendly, helpful and professional. I wish that all my tow experiences were this good. Thank you for the help!

Second time I had Paul F. from M&D Towing show up and take care of Business. Thanks to Mom for buying all her kids Allstate Tow service for Christmas… lol… My Mechanic thinks I have a Personal Tow Driver… lol. Paul F. will show up with a smile and get the job done. M&D is as good as it gets in my book with people like Paul representing their Company. M&D Towing should be proud to send out there Drivers.

I got a flat tire on way to work and called my AAA agent. Within minutes they had Trent from M &D sent over to me. Trent was very friendly, courteous, and patient. He quickly switched the torn tire for a spare that I had. The whole thing didn’t even take 30 minutes. Trent saved the day!!! thank you so much!

My BMW overheated in heavy traffic today. I called my insurance company and they contacted M&D Towing. Caleb drove to where I was stranded carefully loaded my car on his flatbed truck and delivered my car to my mechanic. He was very courteous, polite and answered my questions pertaining to his truck. I would recommend all my friends that if you need a tow, call M&D Towing out of Ontario and if you’re lucky, you might get Calib or ask for him. You won’t be disappointed. Thank you Calib and M&D Towing for all your help tonight.

I called several tow companies to tow my lowered honda. After probt 5 diff companies that didnt want to bother. This company had no problem coming out and helping me.
They even tried to help me get it started so i didnt have to tow it so far. But it didn’t workout n my favor. The driver was very helpful and knowledgeable. He didn’t mess around with trying to figure out how to put my car up on the truck. I’ve had this thing towed plenty of times and have watched other companies struggle.
these guys are great n i highly recommend them.

Last December I was left stranded far from home in Claremont because my car wouldn’t start. The first tow truck driver that was sent over from some random company had no idea what he was doing and simply left me… didn’t even bother to give me a tow. The second driver from a second company kept postponing for about 2 – 3 hours until I gave up and had to call and cancel what appeared to be a no-​show through my emergency roadside service.
Finally, after about six hours of sitting in the cold and trying to come up with a back up plan in case I had to find a way to stay on campus, a the third driver (from a third company, M&D) arrived. Not only was he polite and efficient, he let me sit in his warm truck (it was night time and freezing around then) while he tried to figure out what was up with my car. Soon enough he managed to restart it (it was the starter) and I was on my way home finally! I am eternally grateful. If I am ever in the same predicament, in that same area, I’ll be sure to tell my roadside assistance company to send someone from this company.
Oh, and the driver’s name was Caleb. Wonderful service, great guy. Five stars!