Bob’s Towing

Eric, contracted with CHP, came to my rescue after my tire blew on the freeway. As I was calling road side service he pulled up ready to help. I had no idea the CHP provided these kind of free services. Eric was kind and patient with me even when I asked him to prove that he was with Metro. After providing proof, he towed my car off the fwy and to a safe location. I am very grateful to him for his help and kindness during a very stressful morning. Thank you Eric !

i dont leave reviews often. F this place. called triple a. waiting for 2.5 hrs on the side of the fwy for their tow truck. still waiting. i hope they go out of business.

Last year I called AAA for my motorcycle dead battery towing at my home,
Bob’s Towing guy fell on the truck flat bed ground and kicked my bike and my bike hit the truck side bar, bike gas tank, front fairing was broken, after that I claimed to their insurance company but the guys denied and claimed that was not his fault, they only paid me half of my motorcycle damage repaired, very unprofessional and dishonest company, so be aware never use this them~

WARNING: do not use this company! Most unprofessional tow company I have ever used. After an unfortunate accident I used triple a to get my car home and the company lied to me telling me they didn’t get any information on my car and left my car in their yard to obviously receive money. cI have been now waiting for 3 hours for a tow truck with no hope of getting all the things out of my car. Very unprofessional, and thank you for the dispatcher who disrespectfully hung up on my face instead of hearing me out.

The guy who does the dispatching is a joke. Such an ass. Rude. Doesn’t know how to speak to people and they take twice as long to get to your vehicle than the ETA. I love waiting on the side of the freeway at night in the dark for 3 hours. The dispatch guy lied to me saying the driver was on 57 just south of the 10. The really nice driver, Steve (I think was his name) said he came from Knotts Berry Farm area proving the dispatcher lied.

I constantly see drivers driving erratically on the freeway’s or streets they think they’re above the law I just had one cut me off this morning get the carpool lane by himself enough is enough I’m calling to report these drivers I hope they really do something about this!

Short version: Bob’s towing provide false and short ETA estimate to AAA/​Amex to get the job, then takes their sweet time, hours usually, to show up. They don’t have the man power to do the tow quickly in the time frame they promised.
Long version: My truck had a fuel sensor issue and couldn’t start after refueling at shell. Called American Express road side assistance at midnight and they told me an ETA of 30 minutes.
1 hour later, I called Bob’s tow dispatch and was told driver is on the way, 20 minutes out.
20 minutes after that, I called again and was told drivers are «getting off the freeway»
20 minutes after that, I called the same dispatch and the operator now tells me it’s another 20 minutes out, that the driver was getting delayed at another job.
Finally I called Amex again, cancelled the request with Bob’s towing and they sent a different towing company that arrived in 40 minutes.
Next time, when you request road side assistance, when you hear Bob’s Tow, just request somebody else. That’ll save you hours of time.

I had to get this stupid tow truck cuz the other companies wouldn’t answer, so I dealt with this prick Shawn and I originally told him 16 miles as I thought it was going to be and it was actually 9 miles and the prick Shawn still charged me 160 $$ and I asked why and he said becaus where I was going and I told him it doesn’t make sense so even if it’s 50 miles or 5 miles you would’ve charged 160??? Then he made up this bs that because it was a bike, really good job Shawn, no wonder this company is down the drain and poor REVIEWS

I called at around 4pm needing to get a car towed from City of Industry to Fullerton and Bobs towing said they could take care of me withing 30 – 45 minutes. One hour later no call or update so I call and I am told it will take another 30 – 45 minutes. I wait again, and again I end up waiting for about an hour or so before I call again. They then say they cannot make it until 7pm or later which is after the property I was on would close. So I talk to Mo Alexanders and he sets up and appointment with me the following day at 7:30am with discounts so I agree. Guess what? Had I not called I would not have known that they cannot send anyone out to me today. Granted one of their cars «broke» down, but not even a call to let me know they will not be able to do the job. TERRIBLE SERVICE AND ZERO COMMUNICATION WITH CUSTOMERS. I would suggest you save your time and money and avoid bobs towing UNLESS you really enjoy sitting around waiting for people to show up and then later finding out they cannot come out to you. If this is the case I guess Bobs Towing is the company for you.

total racket of an operation… appears they select particular ‘nicer’ cars to tow by Frank&Sons warehouse — while all the other cars that were obvious show patrons were not towed, my car was. and it happened to be the only car that wasn’t a heap parked in this area.
so since they are ‘closed’ on Saturdays (according to the office worker), they charge an extra $ 90 on top of the $ 262 to open up their yard gate. I don’t get it– if they’re not open Saturday, then what’s with all the ‘open’ signs in the office window?!
I’d have been cool if I saw that it wasn’t just my car that got towed– but it’s pretty obvious they towed it literally 15min after I parked, while no other cars were towed or looked as if they were going to be towed any time soon.
shady…

Called AAA for my car that died. They dispatched Bob’s Towing to come and help me.
They told me half an hour at most. After one hour and multiple calls to them, I am still waiting here.
Still stranded…
I googled how far their shop is from my car and it is literally 2.5 miles. This is ridiculous. Worst experience ever.
UPDATE: THANK BOB HE’S FINALLY HERE.

First, the guy that showed up was great! Fast, polite, & got the job done. But he wasn’t the problem.
I Needed roadside service so I called AAA, & was quoted 30 minutes or less for Bobs towing to show up. Checked Unilocal and saw I was located less than 5 miles from their address. Over hour later and 2 phone calls later they finally show up. Not sure if it’s a AAA issue or Bobs, but it’s such a crappy way to spend time waiting late at night. Had I known from the onset it would take so long would have figured something else out.

Pass on these guys. They are flat-​out liars and cheaters. AAA should not outsource them. You should and can demand any other tow company but Bob’s. I flat out refuse to accept service from them when I call AAA. This might take a little longer – but not really, since Bob’s will delay your service for any reason – especially so if not from AAA. Any other tow company will show up sooner than AAA.
Management does not accept responsibility for anything. Taz is in fact the owner, but pretends to be the owners «son» to not be accountable. Taz is an immature ***hole.
Moe is a dispatcher and also a rude ***hole, but Taz is worse.
DO NOT USE BOB’s. They will mishandle and damage your vehicle. If enough people refuse their service then perhaps AAA will drop them and these guys will finally leave the neighborhood once and for all.
Screw you, TAZ.
Screw you, MOE.
Screw you, BOB’S TOWING.

Joe and Ricardo are so friendly n nice.
Joe is the experienced one that help me with everything and even teach me new easy trick to take care my car battery in the future.
I highly recommend to request for Joe and the boss should give him a raise because he surely know how to get a new customer n keep the happy customer.

I just used them an hour ago through aaa when I had a flat tire. I was serviced by Rudy who was very courteous and even took shortcuts to shorten our drive time when traffic was bad. He handled everything and I didn’t have to lift a finger. He also let me checkin at the tire service shop while he was unloading to make things efficient. Couldn’t ask for a better tech and experience when a flat tire can ruin your day.

AVOID this «business»? They are unorganized, unprofessional, and inconsiderate. I recommend that triple A STOP! Using them as a tow service. The employees are pot smokers, the management is more then unqualified. Do not go here, do not call them, and by all means write a bad review so they lose any and all business. They are pointless, greedy, selfish, and should be running a toll booth not a tow yard.

It was December 24 when I had car problems, but needed a tow on December 26.
I called AAA and was told to call back on December 25 for a next day tow.
A 7:00 am tow was arranged and they were there early. There was a shift change and another driver too me to the mechanic.
It was all covered by my AAA membership.
Very pleased.

This place is the shit yo! … Literally
Don’t know why AAA sent them. AAA is going to get a piece of our minds about continuing to use Bob’s Towing.
We called them to replace our car battery which is leaking. The truck driver comes by looks at it and says oh no it’s normal to leak. There’s green and white crust all up in the connectors and he says it’s normal and that they won’t replace it under warranty? Now mind you while this is happening we were next to a mechanics shop. We even asked the shop mechanic to come out and he’s like damn dude that’s fucked up. And the driver said, um it’s normal.
one star.

I didn’t even call for them but I wanted to write on my experience. I was leaving work in Diamond Bar and this truck started tailgating me, I was going 35 in a business area and we both hit the red light I was turning right and he was turning left, it was a Bob’s towing truck. Every time I inched forward to see traffic this bonehead driver thought he would be funny and inch up too. I thought maybe it was just me but it happened 3 times at the light. I’m glad that Bob’s towing hires people who are willing to put other peoples life in danger. I have AAA if I ever get stuck and they tell me Bob’s towing I’m asking for another company. Bob’s needs to hire more responsible drivers.\
Note: This happened today around 630 PM incase Bob’s wants to do what’s right and follow up on this.

Repair my flat tire? More like Break my car.
Bob’s Towing sent someone to fix my car after I called AAA with a flat tire. My interaction with the repairman himself was fine, however the car jack slipped from underneath the car while he was fixing the tire, and when he slipped it back on to continue the repair, he ended up damaging my bumper and the one of the tire studs on my car.
The repair worker was extremely polite about everything and kept apologizing for what happened, insisting that it would get fixed immediately the next day. This is where things start to head south.
The company never called me the next day as promised, and even after I called them, they ended up postponing my meeting with them and basically dragging out the whole affair.
After a week, I called to confirm the meeting later that day, and they told me that they had nothing written down and didn’t know what I was talking about. I ended up arguing with a «manager» and a few other people before they finally even admitted that they had spoken to me about my car damages.
Long story short, and feel free to message me and ask for the story, it took TWO MONTHS for them to pay for the damages that they caused on my car while they were fixing a flat tire. I ended up having to appeal through AAA (because I was serviced by them through my AAA membership) and finally we settled on them paying for the damages with a no-​guilty plea.
Horrible service, although the mechanic was a great guy I can’t understand how someone could do business like this.