Phoenix West Condominiums

We stayed here 4 nights and 5 days. It was so nice! The condo was decorated with a higher end coastal theme: the kitchen was stocked with everything we needed to make meals all week, the bedrooms were spacious and had comfy beds and linens, the bathrooms had walk-​in rain showers with amazing towels, and the balcony was well furnished with a perfect view of the ocean. It was a little bit of a walk the the ocean but the beach wasn’t overcrowded even over the weekend during peak season. There are several pools to take a dip, and plenty of bbq’s and seating to cook a meal for a party of people. It is close to plenty of attractions but not in a party spot so you truly can relax. It was a great spot to get some sun and sand.

Will not be staying here again. The furniture is worn and uncomfortable. People cuss from the balconies down to the people on the beach. My mom and sister shared a room that had two beds. 2 – 3 days after arriving, they both got sick to their stomachs, diarrhea for days. My mom cleaned the bathrooms, and found a yellow substance stuck on her bathroom floor. We called to complain, and they came and gave us all new mattresses, comforters, and cleaned again. We will take our money someplace else.

Everything was amazing! The hotel lead straight to the beach, but also had a lazy river and indoor pool! The elevators are super fast! I was on the 20^th floor but took no more than 1 minute. The suite is absolutely stunning and close to all the shops!

Love the area and beaches. Great pools and nice beach service. Condo is clean but the number of elevators for the amount of people is disappointing especially during peak times. (lunch, dinner, check in and out). The property owner of our condo is outstanding and very responsive. I highly recommend staying in unit #1803 because of him!

One of our favorite places to stay! Nice, clean condos. Awesome pool and lazy river! Friendly staff! We will certainly be staying here, again!

Phoenix condos are the best! We have stayed so many different places here and nothing compares. We love that it’s right on the beach and everything is close by and the front desk staff is awesome and very helpful. The pool is always clean and so is the hot tub. Wish they had a tiki bar at the pool.

This review is from my experience staying twice in September. Overall very nice property. PROS: Newish; on the beach; large condos; plenty shopping/​restaurants nearby; great pools for little kids. CONS: Pools can get very crowded in high season; plumbing noises (showers/​toilets) prominent; white trash «neighbors» throwing stuff from balconies.
We chose this property in the first place b/​c of the zero-​entry pool. The baby pool and lazy river are nice bonuses. Not crowded in Sep, but an owner was telling me it’s ridiculous in the high season. The bldg is very large, so when all of those ppl want to swim it makes for a crowd. Lastly, this is one of the more $ bldgs, but apparently you can’t escape white trash. We’ve been here 2 days and both days I’ve seen ppl throw items (ice, food, etc.) from upper floors onto the pool area. Last yr some kids were spitting down to the lobby area. Classy.

Phoenix west is a great family beach location. There are only 3 and 4 bedroom places. And they are pretty pricey for Alabama gulf coast. That’s my reason for 4 not 5 star. We love the pool and lazy river on the beach side. The fact that the beach pier walk is not horribly long. The elevators run fast everytind we have been here. The units are individually owned so you have to Check décor and bed configuration. It’s a great place, bring the kids and come over.

Phoenix Condominiums dominate the beach and Phoenix West is one of the newer behemoths to rise from the sand. So big that parking is in a multi-​level deck instead of a surface lot common to other condominiums.
Because it’s newer and so big, it’s also one of the more spectacular condos at the beach. All units are either three or four bedrooms. Our three bedroom condo was gorgeous and nicely decorated although we had a few complaints, nothing I would call major or which affected the enjoyment of our stay. It’s closer to 3 ½ stars but given the limitations of the rating systems, it gets 4 stars.
The living and dining room, along with all bedrooms, are carpeted. We realized after viewing other condos that we would have preferred tile floors, with area rugs in the living and dining rooms, a more common design choice. The carpet proved difficult for my mom’s wheelchair.
There was also an odd element to the layout. The master bedroom did not front the ocean with a balcony, but instead had French doors that opened to the dining room. The master suite was impressive, though. It consisted of three rooms, a large bedroom with a king bed and all the standard accompanying furniture plus a spacious bath with a long double sink vanity with plenty of storage, a huge walk in shower with two shower heads, one at either end, a Jacuzzi tub and a separate closet for the toilet. The bathroom leads to a large walk-​in closet with plenty of space for clothes, luggage, ironing boards, coolers and all the other stuff you haul to the beach.
The kitchen was well stocked with plates, pots and pans and kitchen tools, better than many condos I’ve stayed in at the beach. And while major appliances worked okay, they were on the low end. A blender was so cheap it wouldn’t even blend bananas and strawberries for a smoothie.
For the price, I expected more attention to detail. Bar soap in the bathroom was so old it crumbled when opened. Not a single clock was set, whether it was a clock radio, the stove or the microwave. And the television was so complicated it came with a long sheet of instructions and even then one of the televisions in a bedroom wouldn’t work. And the iron was missing from its holder above the ironing board. Towels are cheap white towels that are on par with inexpensive towels in two star hotels.
During the month family was here, maintenance requests were handled promptly. The lobby desk is staffed until 11pm, but sometimes the attendant was young and lacked the customer service skills you’d find at the front desk of a hotel.
But, it’s all relative. Listening to snow birds talk about current and previous year lodgings, it’s clear that the Phoenix brand pays better attention to their guests and buildings. If you want to pay the price, you can’t do much better than Phoenix West.