JC Refrigeration

Placed a call to have the seal changed on my 15yo Subzero. Manny was able to come out that week. A two hour window was given for the appointment. He arrived within the time frame and gave me a 30 minute heads up that he was en route.
Manny and a helper arrived and got right to work. They were both extremely polite and efficient. While one worked, the other fetched tools, cleaned parts, or took care of other business.
I feel they really went the extra mile for me. Manny showed me how to properly maintain the fridge, where to clean the coils and how to best access them, cleared a reservoir blockage, and is a really nice guy to boot.
The service is a bit expensive, but proprietary parts don’t come cheaply on high-​end appliances. In the end, I’m very satisfied with the service and would not hesitate to call them again. Great work from great guys.

These folks are fantastic. Manny came to my house and fixed my sub z 642 this week and it’s working great. He worked with me on my schedule, and was even willing to take some extra time to show me how to do some work myself which saved me some cash. I recommend them without reservation. Thanks again Manny.

5 years ago we called jC Refrigeration because our Sub-​Zero refrigerator was getting ice build-​up in the refrigerator and freezer. We understood JC to be a recognized Sub-​Zero repair company. After two repairs and almost $ 2000, the ice build-​up continued to occur. Faced with more repair options from JC we decided we could live with the ice build-​up. Little did we know what we were really dealing with.
Last week we began a remodel of our kitchen. When the refrigerator was pulled out of its built-​in cabinet, the unit’s three sides were covered in moisture and mold from top to bottom and there was ice on the bottom rear panel. The unit had been continually dripping water all that time. The wood flooring and wall was completely soaked and covered in black mold. We knew we had a big problem and covered the whole area in plastic. Everyone present experienced symptoms of headache and difficulty breathing.
We called in a professional mold mitigation company and had the damaged material removed. They completely sealed the room and cleaned the area. The process took three days. We then called Sub-​Zero customer service. We found out that the problem with our unit is called «insulation saturation» and was a defect that has since been eliminated. As a company representing themselves as a Sub-​Zero Factory Service JC Refrigeration should have been well aware of this problem and that it is unrepairable.
Sub-​Zero sent a certified repairman, which JC Refrigeration is not, who quickly confirmed the diagnosis. Within two days Sub-​Zero informed us that we would be receiving money towards a new unit (our unit is now 20 years old) and they would cover all of the costs of our property damage. We know someone who had the same problem with the same model. Their repairman said it was not normal and told them call Sub Zero. Sub Zero immediately paid for most of the replacement value of a new refrigerator.
Sub-​Zero let us know who their Factory Certified repair company was in our area. You can be sure we will never call anyone else. A lot of repair companies say they are Sub-​Zero certified but they are not. Some stores that sell Sub-​Zero say they have Sub-​Zero installers and try to sell you extended warranties that unnecessarily overlap Sub Zero’s warranties already included with all their products. SubZero has a list of Factory Certified Service providers and installers on their website. It is important to stay with Sub-​Zero from the beginning and it adds to your warranty. I highly recommend that you use professionals listed on the Subzero website to save time and money.

My subzero is 17 years old and I was about to buy a replacement refrigerator until I tried one more service repair person. I came across JC Refrigeration on the internet and Unilocal.I contacted them on Wednesday and they were available to come out to my house the next day. JC Refrigeration gave me a window of three hours and a person by the name of Manny will be there to evaluate my subzero. They said they would call an hour before they were coming to the appointment and called exactly to the dot of 1 hour. This allowed me to be at work and then step away to meet him on my lunch break. Manny was on time, professional, and personable. He diagnosed all of my problems with my subzero and had all parts readily available. Manny fixed my door gasket, ice maker, drain heater, and dual water valve that Thursday! In addition, Manny cleaned the vent. The prices were good! I now have my refrigerator back. Thanks Manny and JC Refrigeration! I would highly recommend the service they provide.

I have a sub zero that is over 25 years old so it needs occasionally massaging to keep it going. Manny is the first technician I’ve had who really knows Sub Zeros well. He diagnoses the problem quickly and best yet, has the parts on his truck to fix it on the spot. His prices are fair — fixing a quality appliance like Sub Zero is never cheap but totally worth it to keep it running well. (Once the compressor goes, then I will reevaluate but so far so good!) Manny replaced my ice maker a few year ago and it still works perfectly and on a recent visit, he replaced a lower door hinge which solved the problem of the door not sealing properly when closed. I think that in general, Manny has given me the proper advice on which parts could be fixed vs which needed to be replaced. He gives you a quote for the job but is not high pressure in closing the deal. You can ask questions and take your time to decide the best course of action for your current needs. He is an honest guy who does a great job — a notch above as far as other refrigerator techs I’ve encountered in the past. I am glad to have his number on hand the next time I am in need of a repair.

JC Refrigeration came thru once again, with very reasonable repair rates, as well as costs. Our Sub Zero is actually 24 years old, Model #532. And with the regular maintenance we’ve schedule with JC, just keeps on going very efficiently. This maintenance visit, Manny our service tech was able to diagnose a failing refrigerator fan, mentioning to me the exact symptom that I’d been noticing, even though I had not brought this up. And yes with the part (s) on the truck was able to proceed with repair/​replacement at very little additional costs to the Service Call already in place.
I would recommend this Sub Zero service company very highly.

After contacting numerous refrigeration companies for service on my Sub Zero and receiving quotes from $ 1000 to $ 1600 for repairs that I «supposedly» needed; I finally stumbled upon JC Refrigeration in Orange, CA. They’re response time was phenomenal… called them late Saturday afternoon and schedule a service call for Sunday morning. The technician drove from Orange on a Sunday to my house in Glendale!!! That was tremendous for me as my time is limited with a busy work schedule during the weekdays. The technician took no more than 20 minutes to diagnose the issues and was able to give me a quote on the spot. To my astonishment his quote and assessment of what I needed was like «apples and oranges» compared to the other companies that I contacted. He had all the parts in his truck and was able to correct the issues within an hour. The repair with labor cost, cost me less than $ 500 TOTAL! I’ve had no issues since and it seems like my Sub Zero is working better now than before the service call.
«I would highly recommend JC Refrigeration for all of your Sub Zero service needs.»

Great to have had my Sub Zero finally repaired by some one who knew what they were doing JC Refrigeration had great customer service and great knowledge on how to repair my appliance. Very pleased and satisfied with the work that was done.
Danny G.

Thanks JC Refrigeration for not only for repairing my 15 year old Sub Zero refrigerator but for being honest and upfront. Highly professional, hard to find anymore!

I had a technician from JC Refrigeration come out to check my ice maker and my wine cooler. He quoted for the ice maker part $ 495.00 for the part and $ 250.00 for labor. When he checked my wine cooler he said it would need to be taken in so he would have to bring an additional person with him to come and get it and that it would cost me an additional $ 95.00 for the additional person and it would be a minimum of $ 1200.00 to fix it. Then we had «Box Appliance» quote, They fixed the ice maker for $ 58.00 part and $ 171.00 labor for the wine cooler they will fix it for $ 695.00 maximum. If you are reading this and you have SUB ZERO do not use anyone except Box Appliance. Others will rip you off. I am so angry that people deliberately try to take advantage of individuals.