SP Carpet Pros

I read all the reviews in here and was scared to death I would have a terrible experience. Well. You people are so WRONG! Mario was our installer. He has over 20 years experience. He was Awesome. We went with Home Depot this time because last time we did carpet it was with a carpet store. That was a nightmare. The Carpet is Awesome. The seems are non existent. A top notch job. Way to go Carpet Pros. Thanks Mario.

DO NOT, I REPEAT, DO NOT USE THIS COMPANY! I purchased carpet through Home Depot and they contracted this company to install my carpet. They are incompetent, slow and sent inexperienced installers to my home. One installer cracked my marble tile and did a poor job at installing the carpet. I scheduled an appointment two weeks in advance for them to do the repair and was told I would be first on the schedule, approximately 8:00 a.m. At 10:30 a.m. after several calls, I was told the installer was running «a little late» and would not be at my home until 2:00 p.m. I took the morning off work! I was transferred to several «managers» before reaching someone who said she would get right back to me. Still no call, 30 minutes later!

Carpet Pros were the installers for carpet purchased at Home Depot in September 2015. First, Carpet Pros called to set up appointments for installations twice, then cancelled on the day of installation– after I had taken the day off from work! Third time must be a charm because they showed up on the 3^rd appointment scheduled but I had my niece let them in since I had taken two previous days off from work with no shows. They were to install carpet in 2 rooms. Keep in mind I had both those rooms painted one month prior and was excited about getting new carpet. To my dismay, when I got home to look at the new carpets — there were chunks of plaster missing from the lower parts of the walls in both rooms! It appears as if the installers had inadvertently hit the walls with some kind of tool while installing the carpet. I contacted Carpet Pros, sent pictures and they said they would not repair the damage — «it must have been there when their installers arrived». So I am going to have my rooms painted and then go knock chunks of stucco out when the new carpet is installed??? RIGHT. I contacted Home Depot, sent pictures, they came out to see the damage and said they would repair the damage. That was 3 months ago!!! To date I still have chunks of plaster missing from my walls due to poor craftsmanship by Carpet Pros installers and even worse customer service. Their customer service team was extremely disrespectful on the phone — all of them! Save yourself some grief and money and use a reputable carpet installation company with skilled staff and good customer service.
PJ

They would not return my calls and then when I wanted the installation they push me out a lot farther then was told to me by the Home Depot. I cancelled my order & will not do business with Home Depot or carpets pros ever again

This is the worst run company in the business. We’re in the middle of a nightmare install right now and I don’t see a positive resolution coming anytime soon. The crews are inexperienced and sloppy and management does not stand behind their commitments. I don’t know how or why Home Depot continues to use this outfit. Do yourself a favor and run as fast as possible away from using carpet schmos…

STILL not corrected 10 months later after multiple requests and a giant game of pass the buck.. and now the giant seam right down the middle of my living room is way more visible. Way to NOT install carpet gang! (or provide decent customer service)

Absolute garbage. DON’T waste your time. use another company. Home Depot contracts with these people. They think because you pay the $ 50 you’re locked in. Think again — called customer service and told them they violated my agreement by not showing up when they stated. Transaction cancelled…

We ordered carpet and baseboard through home depot and scheduled the installation. They arrived and saw a 40 pound bed frame was assembled in the master and stated they declined installation because of this. We rescheduled and they came out a week later (try it again attitude). This time they installed carpet in all of the bedrooms and closets which was good. Here we go with the bad. The young guy at home depot didn’t calculate the necessary needed overage for the baseboard and the installers ran short in a closet. This created a big attitude w the baseboard installers and they decided to leave. They didn’t fill nail holes throughout the rooms etc. It took 30 days for carpet pros to send someone out to finish the baseboard installation. They ended up finishing the closet but never did fill most if the nail holes…

I recently received a follow up phone call with the manager Hector who was very patient and understanding. He took a minute to explain the process and to make a long story short these guy were delivered the wrong product from home depot both times.
He offered to send people out to fix any issues that I may have had with the carpet seaming etc.
Sucks that they got stuck in the middle of Home Depots issue. All in all, the carpet color was close to what we ordered the installation has settled and it looks good!

I was very reluctant to use Carpet Pros after reading the negative reviews, so I called and spoke with Hector the manager and he assured me that my installation would go well. I am happy to say that the carpet and padding we purchased are amazing and that no damage was done at all. We had Oscar do the install and was VERY Professional. Thanks Guys!

I had a very easy experience with Carpet Pros from Julie in the office who was very helpful and friendly while setting things up and explaining the process, to a really nice guy Jose. He called prior to arrival and after a walk thru and confirming the right order he jumped right into removing the old carpet and was keeping things clean as he went along. Jose was very courteous and considerate even if I had asked something etc. I had a difficult staircase layout and he was up for the challenge it looks fantastic he did a great job and my husband and I are very pleased. If I need any services again, I will be requesting Jose. Thanks Carpet Pros.

Carpet pros is lucky to have one star. Their installer after a day ½ left the job. I had to call the next day to find out why they left and did not return the next morning. I found they left for a very unfounded reason: they claimed my home was too odiferous to work in as I have cats and the base boards had been urinated on. This is why I was having my floors replaced with tile. They knew that up front. When Home Depot came to do the measurements, nothing was said about any odors. My house is clean and the cats and their boxes were locked in the family room for the installation.
So I know there was little or no odor.
The installers were unwilling to install my my curved baseboard and that is why I believe they left. Anyways, the whole process was so unprofessional. We now have a personal installer and will never use Carpet Pro again.

I ordered my carpeting from Home Depot and paid allot to get the carpeting that would be best for asthma. I was so reluctant to have Carpet Pros install my carpeting after reading these reviews. Today, my carpeting was installed on my curved staircase and the installer, Ramon Nunez did a FANTASTIC job. He was on time and obviously really cared about the job he was performing. Thank you Carpet Pros!

We purchased our carpet through Home Depot as well and they sent SP Carpet Pros to install. After going through a nightmare downstairs flooring installation (with Universal Carpet in Irvine) a year or so ago i was a little nervous to do new flooring throughout the upstairs. Carpet Pros were courteous and professional from start to finish. They called 40 minutes prior to arrival, introduced themselves when they arrived and had me walk them through the carpet locations. They did the furniture removal and even took the framed items off the wall just in case vibrations from the install would make them fall. While the two guys were installing carpet i received a call from their office supervisor to make sure i was happy with how the install was going. I was very impressed to see how clean and neat they were while removing the old carpet and installing the new. I was expecting to have to do a lot of cleaning and vacuuming when they left and i had to do very little of either. It was refreshing to see that flooring installations do not need to be such a pain. These guys really made it easy.
The only reason why i did not give the fifth star is because i waited a little over a week to try and find out when the carpet was going to be installed. I ended up calling them to find out and it was then that i found out they had the carpet in their warehouse. Really this is a little thing, but i am not sure how long it would have been before i received a call from them.
Overall a very positive experience. I would highly recommend them to my friends and family!

My carpeting purchased through Home Depot was assigned to be installed by Carpet Pros. They did contact me to schedule installation and assigned me a four hour period, sometime between 8am and 12pm, when the carpet would be installed. They said that the installer would call ½ hour before he arrived. On the assigned day, I waited until 11:45, having heard nothing from the installer. When I called Carpet Pros, I was put on hold while the person contacted the installer, then came back and said he had a big job scheduled first, and would be there in ½ hour (this after being on hold and talking to them for about 20 minutes). She said he should have installed my 1 room job first. When I complained that they could have called me earlier when they knew the first job would take a long time, she transfered me to another person, who just went through the same process and told me the guy would be there in ½ an hour.
Finally, approaching 12:30, the installer called and said he would be there in 45 minutes. When I explained to him that it would have been appropriate to warn me in the morning that he would be late, he just pointed to a circled number 1 that had been written over into a 2 and said that there was nothing he could do, that’s how it was scheduled. I calmly explained again that he could have called and explained this in advance.
He asked me to sign and initial paperwork, including a blank questionaire about his timing and if he went over the placement of the seams. When I asked him about seam placement, he said there didn’t need to be a seem, but after he was gone, I noticed there was a seem. I had also noticed that there was quite a bit of carpet left over, which he had pointed out was expensive carpet, and he was going to take it with him. I told him that I thought I would keep it to. I don’t know his motives for sure, but considering the lack of accountability, I have my suspicions.
Carpet Pros, if you are listening, I would suggest to you that you develop a better system of accountability.