Sprint Store

By far the best experience with a mobil store. People here they listen to you, and they help you. If you are looking to switch to sprint this is the store you wanna come to.

These people are completely inept… even Omar the manager has no clue what he’s doing. This place is the worst

I went to three different Sprint stores that were unable to help active my iPhone 6s. I spoke with Anthony, told him my issue he assured me he will resolve my problem. He told me it will take 1−2hrs to trouble shoot the problem, so I decided to go home. When I came back Anthony was on break and tech guy Brett told me his fixing my phone and will let me know shortly, I told him I’m a little behind on my bill could that be the issue? He said I don’t know let me get you an associate. The associate had no idea what he was talking about kept telling me «Anthony didn’t make a ticket number for your phone, so it might take longer to fix» than told me «we don’t have all the passwords». I told the association, if your having road blocks why didn’t you call me, out of no where Brett starts getting loud in front of everyone «I didn’t have any road blocks» why don’t you worry about paying your bill! Very unprofessional. After waiting 30mins Anthony comes back from break repeats everything Brett tells him «we can’t fix your phone because it’s blocked, it’s a brick. Tell Apple to fix it.» I explain to him I been to three different Sprint Stores and spent 4hrs here! As I walk to my car, Anthony gets in his friends car and speeds out. He didn’t want to help at all, he was in a rush to leave for home!
I than drove to Sprint in Manhattan Beach were I explained the same issue to an associate that fixed my phone is two seconds! The issue was logging the new serial number into sprint website, so they know it’s there device!
Save your time and don’t go there! Waste of time and energy!!!

The employees have gone above and beyond trying to find the best fit for the customer.

This store never has enough employees. Trying to pay as a walk in for your bill is a joke. I tried to pay in the store, they have a atm to pay but only takes credit cards no cash?! I don’t get it.

Was helped by Priscilla and she really came through for me. I was supposed to be able to trade in my phone since I had made 12 consecutive payments on it. When I was in the Sprint store I was told to call CS and let them know what I was about to do so they could re-​set my upgrade eligibility. When I finally got someone on the phone they couldn’t help me and ended up transferring me about 3 times to different people. Fast forward my situation and a Supervisor told me I still couldn’t upgrade even though I knew 100% that I could. Priscilla took it apon herself to call Sprint as well, and she ended up getting someone on the phone that KNEW what they were doing, and KNEW what they could extend to me. After being on the phone for 45 minutes, I ended up hanging up on the CS rep and Priscilla finished up my transaction and I walked away with my new S6 Edge Plus! If it wasn’t for her I would have walked out of the store without my new phone, and probably would have wasted another 2 hours trying to get someone on the phone that KNEW what the heck they were doing and COULD do for me.

Take me back to Verizon. This sprint sucks I haven’t cut my bill in half what happened

If i could i would give it zero stars. the wait time was way to long. There was 4 people working only 2 were busy while the other 2 werent doing anything. Very bad service

Staff is always helpful. Glad I switched to Sprint. So far, so good!

I’ve been a sprint customer for 15 years and been to countless stores but coming here was the best experience yet. Omar was the most helpful and knowledgeable it made getting a new phone actually fun instead of stressful. I would drive miles just do deal with him again.

Bad service. We were so happy with sprint until we hit this store. The sales guy misinformed us of the phone plan, and also encourage us to get accessories saying we have point which was a lie! Now our bill has gone up double what we used to pay. And when I go to the store the sales person that help us is never there, and the manager said there is nothing he can do to help us.

I went here again today, this time for myself. I still think this place is awesome, but I wanted to give Brian a shout-​out, who helped me today and was fantastic. It took less than 10 minutes to get the phone I wanted at the price I wanted. The entire staff there today was great, but Brian really was stellar!

Go see Louis he is so respectful and off the wall nice he helped my mom and she is deaf mute she will not go to any one but him he is drop dead helpful

We were referred to Fred here at Sprint to change out of AT&T, Fred provided us excellent customer service. Sergio and Luis also helped us during our transaction, I will always come back to this store and refer every one I know to come in. Thanks guys.

Friendly fast service. Walked in Saturday afternoon to upgrade my phone, was greeted and helped immediately. They had the iPhone 6+ in black in stock. I had my new phone activated and in hand in about 15 – 20 minutes, or about 4 – 5 songs on the Muzak alternative station. Sergio explained options for insurance and doodads for the phone, which I politely declined. Granted, I pretty much knew exactly what I wanted when I walked in, but there’s something gratifying about just being able to walk in with an old phone and out with the exact new phone you wanted in about the same amount of time it takes to get an espresso drink at a busy Starbucks. My first cell phone purchase was a two-​hour ordeal back in the early 90s.

I have visited this location twice and both times stood their for at least 10 minutes without being acknowledged. Once was a weekday around 11:30am and the second time was in the evening around 6pm. I wanted to inquire about switching my family’s 5 lines from Verizon. Oh well, their loss.

I wanted a phone product and service. They had the product and the service for less money than I expected to pay. They were also nice people.
Very happy to recommend Luis C, who was patient, helpful, and knowledgeable.
If the rest of the Sprint experience can live up to the standard set today, then the other mobile companies are out of luck.

Went into store last week and was very pleased with service all around. Was greeted right away and helped without a long wait. I believe the reps name was Fred and he answered all my questions. I don’t live in the area but I will definitely be coming back here when I need good service and help with my account.

The store manager was a little cocky and couldn’t understand basic things, but got passed onto someone who knew what he was doing.
HOWEVER! I asked if I needed to pay and he said NO. My first bill came and I owed 123.00! Double billed! If the rep had mentioned that I would have been billed twice, I would have paid right then. Prepaid plan.
When someone on a fixed income is sent something like that, it is not cool. Now, I have to call again on the 28^th to get it extended again to the 3^rd.
I think some re-​training is in order.
Oh, if you are looking for those new fangled glass screen protectors, don’t buy it here. They charge $ 40 for one that you can buy on ebay for $ 6!

Terrible service. Called to check availability of iPhone 5s, Regan told me they had one 16 GB Gold in stock. Not having a car, I rode my bike three miles to get to the store. Upon arrival, he informs me that that particular iphone is on hold. Horrible customer service and poor staff training; he tried to sell me more things on top of the iphone he lied about, all around poor experience.