T-Mobile

It’s rare for me to give any T-​Mobile store a 4 star rating but this particular employee deserves it!
I only came in to pay our cell phone bill since we were in the area and at first I was hesitant since the store looked crowded and they write your name on a clipboard like your waiting in a restaurant to have your name called :/​I almost wanted to walk out but I’m glad I didn’t.
A very knowledgeable and friendly associate named Paola handled the phone bill transaction and told me we were eligible for a free tablet and only have to pay the $ 10.00 for the monthly data plan! I felt it was too good to be true but she said there was no catch (after all we’ve only been with them for 11 years!)
The activation process was a bit long since they have to call 611 but there was no issues after that! She let us know about how much we owe on our phones and the special offers they have too! I’d come back to this store just for her!
Thanks Paola!
^_​_​^

Rudy is amazing! Always very helpful, not to mention sweet as sugar. He was training an intern the intern did extremely well and was extremely sweet as well. They were able to help me get a phone for my daughter at a ridiculously cheap price! Love this place

I had a negative experience at the orange mall location and called this store by accident and Viviana ended up giving me so much useful information. Thank you so much. I wish t mobile had more professional associates like her. She was knowledgeable and so patient on the phone. I will be going to her for my upgrades and will send my boyfriend there too.

+ Friendly service (Liz is awesome!)
+ Clean store
After suffering for a bit on the Sprint network, I decided to jump ship and join the pink team, TMo. Did some research on which phones they offered, and came straight to the store. Immediately, I was greeted by the staff and helped out by Liz.
Told her I was opting for the Xperia Z3, she went ahead and brought it over. And from there on, there’s not much to say but that I enjoyed the process from start to finish. Pretty much told her what I wanted, and that I’d like to keep my number, etc etc. She completed everything, and within 24 hours, my number was fully ported over.
The experience went smooth with no bumpy roads, not much more you can ask for.

To start off my very long story simple, do not ever get t-​mobile. Their plans and prices may seem good compared to other network providers but I do not recommend it.
My boyfriend and I decided to switch from Verizon to T-​mobile for the 2 lines unlimited plan for $ 100. Seemed like a decent deal and their coverage maps for the service. Well, even to begin with there were problems. The employee entered our verizon account wrong so our numbers didn’t activate correctly and we had to go back the next day to fix that. A week went by and the service was fine, but then I noticed it was really slow in areas that said it was strong. We then went up to Northern California (SF area-​where we were moving to at the end of January) and the service was beyond horrible. Clearly the coverage maps are not accurate. No service on the freeways or even at my parents house. (My parents Sprint phones worked bettter). As soon as we got back to socal within the 14 day return period, we went straight to the t-​mobile store where we originally purchased it. We cancelled our lines and got our number switched back to Verizon and went to the store to return the iphone 6. The process to return the phone took a very long time since the employee didn’t know how to return the phone since we already canceled the line over the phone through customer service. So the manager had to come over and return the phone manually. On the upside, he did refund us the SIM cards. We finally got our receipt and left.
A month goes by, I receive a bill for a charge of $ 136 and some change, I called t-​mobile and told them we canceled the lines within 14 days and we don’t owe anything, since we haven’t been using the service. He looked into it and agreed that we didn’t owe anything. So now I’m thinking great, I can move on, but NOPE, another month goes by and I get a bill for $ 759 and some change. I call t-​mobile told them my situation and asked why i have a bill for $ 759 they told me «unfortunately we don’t have the proper documentation that the iphone 6 was returned.» YOU’RE KIDDING ME… I proceeded to tell them I have my refund on my amex statement to show proof and I paid the restocking fee and he told me again about the documentation is missing and I need to go into the T-​mobile store. I told him, since it is your fault your employee did not get the «proper documentation» you can call the store and request it. He calls me back and says the store doesn’t have a record of me coming into the store at all on Jan 19^th — eventhough I clearly have my amex statement saying I returned the phone. So then I decided to call the store manager myself. I explained the situation, he looked into the computer and also told me I never was in the store. I gave him the time and date when I was there and he said he would look into it for me and call me back. 20 minutes or so passed, and I decided to call him again, he said they found the receipt and the return and said there was a form that the employee should have given me to fill out since we «poured the service» stating that we don’t owe the remaining balance on the phone since it was returned. So clearly, this location needs training on what documentation needs to be completed. Anyway, he said he would contact customer service for me and take care of this.
If you don’t want to be scammed or accused of not being in a store you clearly were in and have bank statements to prove it, don’t get t-​mobile. Hopefully, next month I don’t get a surprise bill for something I don’t even use or own… Verizon is a few bucks more a month, but its worth every penny to not have to deal with horrible customer service and bad reception.

Great service.
My 2+ year-​old Galaxy Nexus broke and I decided to spare no downtime and purchase a Nexus 6. The sales team this T-​mobile store were very helpful and not pushy. Even though I don’t have T-​mobile as my carrier and just wanted to buy the phone, they were very accommodating.
I don’t remember the saleswoman who helped me, but her Sales Rep Number is 4 019 891. She was awesome and helped me put on a screen protector at no additional charge, and she was awesome at it.
She was also very well-​informed about the plans. I may switch back to T-​mobile after the excellent service I’ve received from this store.

Wait times are long, but they are very apologetic and nice about it.
Derron and Carlos were super helpful and very friendly. Would definitely come to this store again if I need to.

I have been to this store a few times. I know that their service is slow, but this last time I stood there for 15 minutes before the took my name down. I am patient, but by minute 25 someone walks in and they help them instead of me. If you say you are going to help me, then please do so. There was 3 representatives there. 2 were busy with a customer and the third only walked back and forth between the store room.

I belive Viviana was her name. She’s was very nice, patient, and helpful. I’ve kinda been frustrated with T mobile and I am very glad she helped me out. Not all hope is lost yet. Thanks Viviana!!!

I have always had a really good experience at this location. Good customer service and a bigger store so I never feel like it is too crowded.

Haven’t been back in 5 years.

Went to get Grams a phone tonight.. . Jenn was SUPER helpful

First of all, I want to mention that I only like writing positive reviews but I’ve been a paying customer to T-​mobile for over a decade now since I divorced ‘back then’ LA cellular-Cingular-AT&T and now it’s time to vent. My previous positive 5 star review has been disregarded.
Returned phone I bought 1 week prior. Robert greeted me kindly upon entering but from that point I wasn’t feeling welcomed in the store. There was a $ 50 restock fee for the returned phone but he wasn’t able to give me a break on it, understood. He continued to process my refund yet I find it funny that he didn’t want to offer me another phone or suggestively sell me on the free smartphone promo that was taking place Friday morning, just was almost in a hurry to process my refund and get me out of the store. I gave it some time and finally mentioned that I was planning to acquire a different phone and upgrade my wife’s phone as well and he said (smart-​ass remark) ‘Well why didn’t you say something?’ and in my head I’m thinking «well why didn’t you sell me something moron?». I was able to collect myself and politely ask him questions about the new promotion but decided to hold off and revisit my ex, AT&T to see what they have to offer. AT&T was great customer service but it came down to long term pricing (and had NO free phones) so later that afternoon I went to another T-​mobile store.
Robert, bit of advice toward future customers: «people only buy from people they like». I didn’t buy from you because I don’t think you liked me so I went down the street and bought from Alejandro at store 7385. On a positive note, you work for a wireless phone provider that has much better pricing than AT&T. Lucky for you, thousands of customers (and YES you still have me too Robert) are paying your salary. I’m sorry if you had a bad day prior or management is pressuring you to meet a quota but please sell with a smile.
More to come as I visit this store often to continually upgrade my wireless plan.
NOTE: I purchased 2 new smart phones and T-​mobile taxes you on the actual retail price of the phone, not the sale price of $ 299.99 — it is what it is I guess.