CubeSmart Self Storage

I never write Unilocal reviews, but they deserve 0 stars. I was storing at this facility for over a year. I notified them that i was moving my belongings out December 31^st. I asked the girl with no personality at the desk if there was anything I needed to do or sign. She said «nope». December 31^st I moved my stuff out. 3 months later I get a call saying that the lock was off my locker and they assumed I have moved out. I reminded them that I moved out in December and had no lock on the locker. They said «you mean you haven’t noticed you’ve been charged for the last 3 months?» I then spoke to the manager and he refused to be helpful whatsoever and refused to refund the $ 300 they over charged me due to their own negligence. Worst business. Do not go there. They are crooks and this isn’t the first time they’ve pulled a quick one on someone.

My husband built a new garage on our house so while doing so he moved his tools into a storage unit, he asked me to Unilocal his experience for him so here it is .
THE CUBE IS NOT SMART for you …
Off the gate they were tricky with there words, try ed to avoid giving me the promotional discount I found on line, got the deal after a little word play and proof with them. The storage was clean but the lights inside are broken blame the excuses on the last person. uh ok. I took it because it was the closest to my house and the size available. BUT and Big but so much for the discount read the small words THEY RAISE THE RENT ABSOLUTELY IMMEDIATELY AND ALSO AGAIN THE FIRST TIME THEY ARE legally ALLOWED to AT A YEAR. EVERY single chance they are allowed to they RAISE the RENT .YOUR DEAL is out the window so quick you pretty much didn’t get it. They know your stuck and don’t want to go threw another move and they BET on THAT and like the casino they have it figured out. The staff is always driving around so it is hit in miss if you go in to pay .AND DON’T BE A DAY LATE .THEY STICK IT TO YOU with a late charge that is almost a third of your rent at I was paying 150. The staff is clean and professional for the most part I usually had to do the math for them they were not good at that. think they should get a calculator .or use the computer in front of them… I HAD BETTER EXPERIENCES AT THE OTHER GUYS I stayed years and my rent went up the whole time like 20 bucks… THIS PLACE WILL GET YOU SELL YOU THE GOOD DEAL BUT LOOK FOR THE RABBIT IN THE HAT IS EATS YOUR WALLET WHEN YOUR STUCK AT THE SHOW…
You always stay at these places longer then you plan so LOOK FOR THE LONG term DEAL ask them or READ the small letters HOW many ways they can raise your rent and WHEN because this PLACE WILL… I moved out and WENT to the guys a few doors down got a better long term deal. the new place even. apologized for my experience at cube smart matched cube smarts original deal and honored their price for a year. and gave me a promissory not to raise my rent the second the year is up. cube smart got me twice in the first year

I rented a storage space at this facility for over 5 years. The folks here have always been friendly and accommodating to my needs. The location is secure and always kept clean. I’ve never had any problems accessing my unit. their rates are competitive. If your looking for storage space, this is my recommendation.

I have been meaning to write this since April. The employees at Cubesmart are so professional and very nice to deal with. Their customer service is really good as they do follow up phone calls when you reserve a unit and they have a confidence in their voices that makes a customer feel important and makes them come across as competent. Rick Russell at the Orangevale location is very friendly and thorough. Prices and promotional pricing was very good and competetive.
Thank you CubeSmart!