Fratellos Pizza

Ordered for delivery this evening. Took 50 minutes to be delivered which was in the time frame they gave us.
Pepperoni pizza, crust was nice and a very good pizza. Got the hand toast crust.
Chicken Alfredo pizza, 1^st time we tried this one. We added mushrooms to it. Have to admit the pizza was pretty good.
Wings we order hot and wet, well they consider wet was hot sauce in a cup. It should have been over the wings for soaking. The wings are good for a pizza place

I used to go here and their pizza was great and service was good. Their décor changed and so did some employees. A nasty Hispanic woman was mocking me to my face. She was just rude. The pizza I got was disgusting. No sauce and too much cheese not the pizza I remember. Their customer service is awful and will probably not return to this location.

Was running late and was driving by and saw the $ 1 a slice sign. This place has been here for a long time. I had tried it a long time ago, and kind of ignored it for over a decade, my loss.
The pizza was pretty good, i took it to go. There were a few families in there eating in, it was hot in there so I would not do that. Will have to order some takeout with wings and see how they do.

This place has the greatest customer service. They made our pizza exactly how we wanted it, even though we were being complicated. They just went above and beyond I couldn’t believe it! I will recommend this place to anyone if they keep their customer service up!

Pretty good piza. I wanted to try a new pizza place and didn’t want the regular papa johns or dominos. tried the basic old large pizza with pepporoni and it was pretty good. I would order from them again.

Such good food and great prices! Being from Pennsylvania, I’m always trying to find a pizza shop who has really good Philly cheesesteaks. Fratellos definitely takes first place in the area. Pizza and calzones are equally as good! Delivery is always fast and portions are large. Definitely give it a try.

I LOVE THEIR PIZZA!!! I however, don’t love their service.
The young man rang in my order wrong, claimed to have repeated it twice… he did once and had it right at the time. Not only that but my food came up as far more than we calculated. Our medium pizza was large and one of our large pizzas was extra-​large. We paid just under $ 40 for 3 pizzas… OUTRAGEOUS!
When we asked for the mistake to be corrected, the young man wanted to argue over whether or not it was correct. We pointed out the mistake to the gentleman who brought us our pizza, he was willing to fix the issue, the young man taking orders felt the need to argue with the words «Excuse me but I took the order and you asked for that pizza extra large and I repeated the order back to you twice.» I have NEVER been so flabbergasted as to how I’ve been treated at an establishment in my life.
As much as I love the pizza, I don’t appreciate how I was treated and quite simply I won’t be back. They did a beautiful job on their interior remodel and the place looks much better than it did, the new employees with the remodel leave a lot to be desired. Hopefully, someone, somewhere sees this and does something about the issue. Its terrible to lose business because your staff gives terrible service.

I am writing about the food. The PIzza is great and My wife orders there 98% of the time. The pizza is always the same and we have never been disappointed like we have been with other pizza restaurants. I’m originally from N.Y. and New Yorkers are serious about their pizza. In my opinion their pizza is close to addicting. This is the only pizza in Orlando that I can eat everyday and not get tired of it. Very hard for a person who is on a strict diet to eat just one slice.

Every place I go here in Orlando brags of New York style pizza. And every place I go to has the same boring pizza except a few.
What sets Fratellos apart besides their $ 2.50 lunch special anyone can afford is the remarkable crust.
It is stated extra virgin olive oil but it is excellent in texture. It is a non crowded place too.
If you are ever up in the USA area and want great pizza, check them out!

This review is not based on the food (since I haven’t had any), but on business practices. I went to the website and decided on my order. I calculated what the price would be and called them up. The price they came up with was higher than I had calculated. When I questioned it I was told that I ordered a specialty topping that was priced higher. It doesn’t say anything about this on the website and questioned it. I was put through to, who I guess was, a manager and he said the website is from the previous owner and they can’t figure out how to take it down but it is not correct. That is absurd, who runs a business like that? Check out the website, but it may or may not be accurate and therefore the prices you see there are really just randomly correct… or not. I argued this point and he said if I came in, I would see all the accurate pricing… well I am calling for delivery, why would I want to come to the store to see what I will be charged? He was not able to give me the price for my order that I saw on the website so I said FORGET IT! Jeez, you don’t have the authority to sell food for the advertised price. Maybe it was just a small amount on difference but it is the principle of the matter. Poor service and I of course do not feel like my business was wanted and in fact they could not even be bothered with me. If you ran a business wouldn’t you take the time to figure out how to update a website?