Lauras Shuttle

This is a family business and vans are not brand new like the big players. Still the ride was comfortable. There were no holes in the floorboard, and the tires stayed on the vehicle. We knew nothing at all about the service between Orlando Airport and the Cruise Port. They offered the best rate and answered the phone on the first ring. Something that I liked, there was no extra charge for tolls. We did give the driver a 10% tip. For us, we were «shuttled» early and returned to the airport without delay. If going again, we would be a repeat customer.

I called and spoke with Mike for a quote for transportation from MCO to Port Canaveral. We are 2 weeks out from the cruise date. I told him I would have to talk to my significant other and would contact him back the next day. He tells me I should make the reservation now as prices could change (in less than 24 hours which is odd), and I told him its no my entire decision as there are 4 of us traveling. I told him I will contact him back the next day. He calls me at 10pm the same NIGHT!!! I do not answer as I am sleeping, then he emails me and jacks up the price!!! Terrible customer service! No professionalism. NEVER will I deal with this company.

Learned from our «nightmare» experience with Laura’s Shuttle to ALWAYS check a businesses rating with the Better Business Bureau, before utilizing their services.
LAURA’S SHUTTLE has a standing «F» rating. Wish I had looked into this business before booking our transportation needs.
We had multiple issues with their service in September of this year. The shuttle they sent for us was very poorly maintained. It overheated, the windows did not open and the air conditioning did NOT work (or there was no air conditioning at all.)
From our pick up at the Sleep Inn Airport Orlando, to Port Canaveral it was like being in a traveling sardine tin with a sauna that you could not escape from! Our 11 month old grandson was with us and he suffered immensely. He cried and screamed the entire ride, as the conditions were unbearable!
When we were picked up at the hotel the driver told us the air conditioning would be fixed for our return ride from the Port.
Giant Lie. We got the same shuttle, No air conditioning and we waited over two hours at the Port Canaveral terminal in the sweltering heat for the shuttle to arrive. When the shuttle did reach the Port, the driver DID NOT know how to navigate the grounds and our son had to chase down the shuttle, board the vehicle and tell the driver how to get to us.
We were in contact with Laura’s during our lengthy wait. They wanted us to walk through the Port grounds, cross the street with a baby, stroller and a weeks worth of luggage, to be picked up.
I talked with several security agents at the Port who know ALL the Shuttle services that service the Port. They had NEVER heard of Laura’s Shuttle, yet their website promotes them as Orlando’s premier shuttle service.
When we finally arrived home from our vacation, I contacted the Sleep Inn to tell them of our experience, as they are the folks that recommended Laura’s Shuttle. I was told by a female employee that the manager would call me back, as he was «out walking the grounds» at the time of my call.
Never heard from him. I have a suspicion that management at the Sleep Inn and «Mike» with Laura’s shuttle are either related or have some relationship.
I contacted «Mike» with Laura’s and told him of our ordeals with their service and he told me he was a «man of honor» and would «take care of us.» He told me he would credit my credit card $ 100.00 for our troubles.
Three months later, countless phone conversations, promises and excuses on his part, the credit has never happened.
I contacted the Better Business Bureau. They in turn gave Laura’s until the 17^th of this month to respond. Guess what? No response.
I see now after reading numerous poor reviews on Laura’s, that this is how «Mike» operates across the board. He has NO scruples. He is entirely dishonest.
He got our money, We got the shaft!
I could not post this review without a star rating. I gave them a «one star» Mike actually deserves No star.

I called Laura’s shuttle and spoke with a nice man named Mike. I gave him a 12 hour notice for a shuttle ride from the airport to Port Canaveral for two people. Unlike the 7 calls I made before reaching him, he did not turn me away. In fact, he agreed to give us a ride-​round trip– and charged the same as the others. The service was on time, friendly and fairly priced. I would not hesitate to use Laura’s again!

Used them at the last minute when our shuttle was 25 mins late. They even matched the price of the shuttle we booked. Fortunately, I hadn’t paid for the other shuttle yet. Great service and a safe driver.

Mike is great when taking your shuttle reservation and says no problem with the timing but when I called to get off the ship and be picked up he said it won’t happen before 9 am but wouldn’t give us a time! We needed to leave BEFORE 9 and he said initially we would be picked up between 8:30 and 9 just to call him when we got to the port. He was very unprofessional so we had to pay to take a different shuttle to get back to the airport. Mike then got someone to get there by 8:30 and called us to ask where we were and we said on the way to the airport. He wasn’t smart enough to communicate that he found someone to pick us up as promised. What a jerk.

They were OK. Used them for a shuttle service to and from Orlando Airport for a cruise out of Port Canaveral.
Landed in Orlando at 10am but was told shuttle service doesn’t start until 11:30am out of the Sleep Inn near the airport. Sleep Inn picked my party up from the airport and we waited over an hour for the shuttle. Didn’t get on the ship until after 1pm.
Return trip from Port to Airport was smooth. A car service was setup to get my party back to the airport for 11am flight.

We recently took a trip to Orlando Florida to take a cruise to the Bahamas. I searched online for a shuttle service for the trip to Port Canaveral and back to Orlando. The service was so good and the rate the most reasonable, that I further booked the rest of our trip through Laura’s Shuttle. I recommend this shuttle to everyone! If you are lucky you will even get to meet Mike in person.!!