Rosen Inn at Pointe Orlando

For a first time hotel experience, this was a pretty good one!
Having stayed at this hotel for Megacon 2016, it was extremely easy to have it booked on the website and my questions answered for applying for the first time. They were very patient with me and happily helped me with most of my concerns and payment issues. They also were (or at least played the part of) being very interested in what we were doing and complimenting us on our costumes. It made us feel right at home. For the customer service portion, they nailed it.
Now, the room is where we get more technical. Stepping in at first, it seemed to be very clean and organized. The bed was properly made, the bathroom was spotless, and there were no signs of anything negative to state from first appearances. As the stay stretched into the second and last day, I noticed some small things that weren’t properly set. The coffee machine, for example, wasn’t plugged in. Because the outlet was behind the huge cabinet and the television, moving everything would have been too much of a hassle. The fridge took a little while to cool down for our drinks, but it did do the job once a few hours passed with us starting it up. The door was also a little difficult to work with, as it automatically locked once the handle was released, so if you were trying to leave and accidentally let go, you would need to use your card to unlock it just to be able to turn the handle once again, or re-​enter the room and repeat the steps. Besides those small details, the stay was practically flawless.
There was a convenient little store a few steps away from our room, where we stopped by to grab something to eat or some utensils for our meals during our stay. The stay there were very polite and friendly, and also seemed interested in what we were dressed up for. As we were unable to experience the rest of the immensities, the service and the room portion of this was very well done.
Checking in and out was also a breeze. No mistakes, no complicated instructions or difficulties, and a smile with a «We hope to see you back very soon» was all it took after the long and enjoyable stay. Simple, straight to the point, and friendly. I like it. :)
I will definitely recommend others to stay here, as well as come back in the near future for the next convention. Keep up the good work.

Ants all over the counter in our room. Call the front and they sent a manager named Carlton who acted like we were lying. They offered us another room and the manager walked with us to the new room which also had ants all of its counter. At this point I asked for a refund (even though it was midnight and we had been at the theme parks). The manager on duty said he would still charge us for that night since it was midnight. Even though we were having to find a pest free hotel that time at night. He simply stated «those ants don’t bite» and didn’t see the problem. I called corporate the next day and the general manager called me back apologizing and offering to refund our money. I would never recommend this hotel even though I love the other Rosen hotels in Orlando.

All the good points are covered in previous reviews, like location. My room was like a cheap motel. Twin bed instead of queens; musky smell; the only outlets were in the base of two lamps and one didn’t work. The only other outlet was in the bathroom. After a bath or shower, you’d step out of the tub into an area smaller than a phone booth to dry off, shared by the toilet. You can only use the room ice bucket to get ice because they reduce the access by installing metal sheets which blocks the access. I had a small cooler that I couldn’t fill without using the room ice bucket. Minor annoyance, but gets negative point from me. Seems like the hotels doesn’t want you to use their electricity or ice. For $ 160 per night, worse hotel I’ve stayed at at that price. Next time, I’d go to any Hilton hotels.

I’m downgrading my review to 1*. You can read my earlier review to see why I rated this hotel 2*, but I was followed up with a hotel staff member who told me they’d be in contact with me shortly. Two days later, I’ve had no followup. Even worse, there’s an unauthorized charge on my credit card from this hotel. My hotel was prepaid on Hotwire and I did not use any additional services, so now I have to file a dispute with my credit card. This hotel clearly has no idea what they’re doing in the back office between this erroneous charge and my late checkout that the front desk staff didn’t communicate with housekeeping. I spent one night in this hotel yet days later I am still dealing with the aftermath. The hotel itself is just OK, but their staff seem to be some of the worst in the business. Stay away.

This is the second time I’ve sent a group to this hotel and they’ve loved it.
In Orlando there are a ton of hotels to choose from and apparently tons of Rosen hotel’s in Orlando to choose from… And I have stayed at probably most of them and this one is the best. And, Evelyn is a pleasure to work with, I wish I could make more reservations with her.
Location;
— Great especially if you’re going to Universal Studios
Check In
— I’ve never had a problem, groups, my boss, when I’ve gone personally.
Breakfast
— Vegas style buffet at about ½ of the price. I would say it’s a deal.
Rooms
— Comfy, clean and correct. I also like how there is carpet, which isn’t that common in FL.
Extras
— Pool was nice, although full of children. !!! Family friendly hotel !!!
— This place is huge and has everything you need, restaurants, little shops, a pool cable.
My first choice of hotels in Orlando.

the hotel has a great location, the street it is on is very cute and has lots of good restaurants close by. it is also VERY close to universal studios which was awesome! the beds were very comfortable and they have a microwave and mini fridge. the rooms were not too small for a family of four and we loved the view from our 9^th floor room in building G. the staff were very friendly making for a quick check in and check out. unfortunately we went during 50 degree days so we didn’t get to use the pools… next time! the price is very reasonable but I do have to say the traffic from the highway behind the hotel can be a little annoying at night, thankfully I always bring a fan with me! we had a great time and will look into staying here again on future trips.

While staying at the Rosen Inn it became obvious they strive to be average. The problem with striving to be average is when that is your lofty goal and the goal is missed most likely it will be on the negative side. The free breakfast buffet is borderline awful. The grill serves burgers that avoid much flavor at all. On turning on the heat in my room (yes I was there on one of the three cold days Orlando gets) a foul burning odor came out. I was told by the front desk that was typical and not to worry. Of the plugs in my room three worked. Internet is so slow it is useless. It is a good thing I have decent LTE or the review would not post. I guess that is unfortunate for the Rosen Inn. Yes, they strive to be average and they missed.

Great location… Okay hotel. It is right by everything, which is great. The room was nice when we walked in, not too bad. Till we saw a ROACH crawling on the table below the TV. Not to mention the bathtub; it was filthy! You could see the dust, hair, and it was just nasty. The service was nice, expect for some (possibly)managers/supervisors. The front desk guy was being kind and helpful to us and all those managers were doing were criticising out loud in front of everyone what he was doing wrong or needed to do better. The young man was doing a great job, but those two (a male and female) looked so pathetic and unprofessional.

My second time staying here, first experience was maybe 2 years ago … Stay went off without a hitch … Wish I could say the same for this time… NOPE… Che led in on Dec 19 2015… Was booked till the 26^th … Checked out on the 24^th… I bet you’re wondering why leave 2 days early … Prep yourself … Thru the days my friend was complaining of little bugs on the bed one here one there, I brushed it off thinking it was maybe a gnat or two that wandered into the room … It wasn’t till the 23^rd after I dropped her to the airport that she witnessed multiple bite areas around her body … The little bugs… FLEAS … Immediately contacted the manager, a new room was provided that night, only to find now in this room ants crawling on and inside the iron and sink … I was DONE!!! … Stay at your own risk

Going back here in May next year can’t wait to get back to Florida.
The staff here are great friendly professional and the rooms were always spotless.
24 hour store on site and microwave and fridge in the rooms was great.
Really great family friendly hotel central for everything we wanted to do.

Faucets and appliances are old and out of date. One of the light lockets by the had melted plastic from a bad incident in past. All plug sockets for use of charging appliances were loose and would not hold a cord tightly or securely. Over priced gift shop and snack store for forgotten needs. No extra perks like breakfast without paying extra. I rate it a two only because we didn’t get robbed by the security guards.

Amazing attendant staff; kind, helpful, genial, personable, and attentive.
Breakfast buffet isn’t worth the money but it’s better than paying for breakfast at the park.
Absolutely go eat at Bahama Breeze down the street if you stay here.
Room quality is 3 out of 5 stars; tiny shower, good bathroom lighting, clean but musky smelling
Pools are beautiful, shuttle service is fantastic and worth it for the trek to Disney. Little Bite is a convenience store in the hotel and it’s very useful and well-​stocked. Taxi service from the hotel is timely with little to no wait time. The gift store coffee is subpar.

Hotel con una amplia zona comercial cercana. Bastante económico y con habitaciones muy amplias que incluyen nevera y microondas.
El parking es gratuito.
Muy cerca de Universal studios y a unos 20 km de Magic kingdom

The armpit is what I am calling this place.
1. I got sick off the breakfast. I actually threw up in the bushes outside the hotel. When I told reception they did nothing. They know the breakfast is horrible but people keep paying for it and so they will continue to serve cold greasy food with the abilty to make guests ill.
2. I asked for a quiet room and what i got was a room overlooking the highway. Cars buzzing all night. In addition, you can hear kids running by your door as it opens to the outside.
3. The shower is low pressure and goes from warm to hot throughout your shower.
It is my duty to warn you. Dont go near breakfast. Please. Pay a few bucks extra and go somewhere else.

Star 1: Location. This place is right on I-​Drive directly across from The Point. We booked this hotel for its location. We planned on going bar hopping and were happy we could find a hotel walking distance from the bars.
Star 2: Cost. $ 75/​night for a hotel located on I-​Drive during the summer, right by the parks, is very cheap.
I would have given it 2.5 stars if that was possible. You get exactly what you pay for with this hotel. When you arrive the ladies at this front counter are very nice and when I needed more towels to the room they arrived within minutes. The room looked fine when we first arrived. However, upon looking closer it was not very well maintained. The curtains had some mold on them (pictured below) and we saw two cockroaches. The AC was set at 68 throughout the night, but it felt more like 78. The place looks old so It was probably an old AC unit. The beds were very comfortable and I slept well regardless.
Overall… You get what you pay for. If you are on a budget and want to stay in a good location… Go for it. I probably won’t be staying here again, but it wasn’t horrific.

Very nice hotel, right in the middle of International Drive, close to a lot of stores (specially Pointe Orlando), restaurants and the Orange County Convention Center.
It is also easy to get the I-​Ride Trolley and Lynxs Busses.
My room was clean and spacious. Inside the hotel you also find a groceries store, bar, restaurant and a little gift shop.
Its a bit more family oriented I guess, if you are looking for something more private or luxurious, this is not the place for you.
Breakfast is not included, but the all-​you-​can-​eat breakfast buffet costs only U$ 8.
They dont charge you for parking.
The hotel also offers shuttles to the Universal Parks.
I would definitely stay here again.

Excellent hotel to stay it. Very clean, very friendly and helpful staff. Huge space and multiple buildings, once you know your location it is easy to get around this 8 building corporation. Ism glad this was the choice for my family and I. Location location location is how I see it and this resort is where everyone else wants to r, very convenient to all attractions.

This hotel was such a pleasant surprise! It is centrally located on International Drive, walking distance to Orange County Convention Center, 20 minutes away from Disneyworld. I had the best time! The complex consists of 8 buildings and the street around the property is a one-​way loop. In the past I have stayed at other Rosen properties in Orlando and can tell you that Harris Rosen, the owner and COO knows how to create value. I enjoyed the Simmons Beautyrest mattress, firm pillows, high quality sheets, unique furniture and the cleanliness of the inn. As an added bonus each room has a refrigerator, safe, iron and ironing board, flat screen TV, coffeemaker, microwave and four sets of towels. The double doors that separate the bedroom from the bath area are pretty unique and cool too. Pools 1 and 3 are heated and great for laps. The checkout is at eleven, but a simple phone call extends it to noon if you want to enjoy the pool a bit longer. Overall this hotel is a great value, one of Orlando’s hidden treasures. I did not give it five stars, because the doors of the rooms open up to the parking lot and the noise factor caused by the proximity to Interstate 4.
Priceless tip: Try to get a room that does not face Interstate 4 as you will constantly hear the traffic.

I mean, it was ok. ha Of all the Rosen properties, this location was mediocre at best. But! It was in walking distance of the Orange County Convention Center, so A+ for that nice little fact. I get pretty creeped out when hotels rooms have their door open to the great outdoors. Yeah, I watch crime shows. I know how things happen! Our friends’ door didn’t even open when they tried using their key. And my door jammed a couple of times when I tried to open it. Mmm … no thanks. So yeah, those are the flaws. But — the beds were clean and they had a mini fridge for my wine.
The good parts? It’s literally in the heard of all things touristy. Disney? Super close. Universal Studios? Way close. And there are several extremely good restaurants in walking distance. We checked out Marlow’s Tavern, which was across the street, and we were instantly in love.
The price? Very, very reasonable considering the location. I had no idea Rosen was such a big name in Orlando. News to me!

There really needs to be a value per dollar rating for a motel like this. It’s not the Hilton, but I’m paying ½ to ¹⁄₃ of what I would pay to stay across the street. It’s super convenient to the convention center (about a 23 minute walk to the North Hall). Universal is about 4 miles and Disney I think is about 12 miles away.
You definitely will want a car. Just within the complex if a taxi or shuttle bus drops you at the front door, you could have a 5 minute walk to your building with luggage. The complex is like 7 – 8 buildings and some are quite a ways from the lobby. The parking lot/​street is a one-​way loop around the property.
I ate at the bar (Zebra’s) the first night arriving late and hungry and got loaded french fries with grilled chicken (nothing else I saw was gluten free) and a margarita and a big glass of water. The margarita was quite good. The fries kept me from being hungry all night. LOL.
The room was clean and comfortable. The color in the picture is pretty true to life.
The staff at the front desk was friendly during check-​in but he didn’t offer me a cookie that was sitting in little paper packages on his desk clearly for attendees of the show I was coming for. I thought it was a weird oversight since I had booked through the show, and the paper work I handed over had the show stuff printed all over it.
I’m in building F and the WIFI back here works fine but not enough capacity. During off hours I saw throughput as high as 400KBs, dropping to 2−3KBs during evening and morning ‘rush’.
If I was coming with my family I would probably stay more upscale, but for just me working, this was fine.

The two stars is for the nice service from housekeeping and the close distance to restaurants. This is literally facing wonder works if your interested in visiting. But everything falls flat.
The communication is lacking. I was waiting for the shuttle bus and asked the front desk as well where the stop was. They told me to wait at a corner that wasn’t even a bus stop. This ended in a bus passing by me and walking all the way to the orange country convention. The convention center itself is close by but it depends which side you want– this hotel is closer to north building. The building I needed was west end (THEEEE OPPOSITE END OF where I was –_​-​). The shuttle bus for the convention center is on international blvd facing wonder works, it is the same area for local bus stops.
The food: I went to Zebras and the waitstaff was nice but the kitchen was super slow. This was a Monday night and it was dead in there. I asked for a grilled cheese with tomato and onion. 20 mins later, I was literally given that– a burnt grilled cheese with raw tomato and onion on the side. Come on it goes into the sandwich! I asked for ketchup and they said its in the bag. I go into my room and low and behold– no ketchup. I call front desk for them to bring it up and guess what: ‘we have ketchup next to the front desk, you can come down and get some.’ HELLO??? what’s the point in room service if I have to get it myself???
The room: you def get what you paid for. I’m trying to save money so I’ll take whatever works. There’s a fridge and microwave. And the sink is separated from the shower and bathroom so it’s great if your sharing a room. But there is a BIG BUG problem. Our desk would be crawling with little black ant bugs. I felt I was killing one every 10 minutes. And on my last night I saw a huge spider crawling against the back wall– it was disgusting. All my open food items I just threw away because I didn’t want to bring anything with me back. The room also had a strange burnt smell and I could never find the source.
In the end all you want is a bed and a room to sleep in but if your looking for the best comforts, this is not your place.