FedEx Office Print & Ship Center

I had the worst experience here yesterday. First I set up a pick up to my house and no one ever came, so in order to make the overnight cut off I took my package to this location myself. When I arrived I told the man behind the counter that I set up a delivery and they never came. His response was ‘it’s not my problem. I don’t do pick ups. You made it for overnight anyway’ Very rude! I then told him about the damaged box I received yesterday from them and advised it is the third box this year that has arrived badly damaged. He AGAIN told me ‘that’s not my problem’ I couldn’t believe it. I replied ’ you work for FedEx this is your problem’ and he said he didn’t work for FedEx. Seriously? Your standing there in a FedEx polo behind the FedEx counter taking my FedEx package! Rudest service I have ever had in my life! Do yourself a favor and don’t use this location.

Store manager is no help at all. Employee here knows nothing but give me a FedEx customer service number to call. I have to call and then back to this office for international shipping service. I would not recommend anyone to come to this office ever…

Absolutely the worst customer service I have received in my entire life! Very RUDE employees. Not helpful at all. Moving to CA from KS. I been shipping all my stuff through Fedex during past few days from this location. I’m talking about 30 large boxes each weighting anywhere from 20 lbs to 45 lbs. First couple times, had no problem except long weight which is normal for this location. I did not mind that at all but today was absolutely the WORST EXPERIENCE. I’m gonna list all the problem that went wrong with this so you can understant why I’m so frustrated.
#1. Asked if someone can help with my boxes since they’re too many. Even though, I already brought two guys with me to help. The guy came outside after we put 3 boxes on the carrier. He took that in and never came outside.
#2. My friend stayed with me to put the boxes over the counter cause no one ever help you with that at this office.
#3. After long wait and making jokes about «Is it over yet? are you shipping your whole house? are you coming back with more boxes?» I go a total of close to $ 400 for 16 boxes with account discount. Total did not make sense since I send 9 boxes two days ago with same size and similar wt for $ 105. Stated my concern and he said «our price changes everyday». Well, I shipped stuff the day before yesterday tho? same box and same wt. He gave me my receipt. So why does it say signature here? I did not ask for signature? another employe came and asked what’s the problem. I stated I did not ask for signature. He said «you declare $ 100 for each box, that’s total of $ 1600 and signatures comes with that». WTH??? I never asked for any of that! Who told you add those to my boxes? Please keep in mind I been sending boxes through same people and same office within past few days. Then, they tell me sign is only $ 4 extra of total and if they remove it, nothing will change. Yeah, right? I’m sorry but I been doing this for too long and know the price. So he start all over. I’m calm and quite. The guy is so MAD and RUDE by this time. His body language is rude and does not make any eye contacts. Finally, is over and he hand me the receipts. Now, my total is about $ 80 less. Makes more sense but still a lot higher compare to past couple day.
#4. Come home and checked out my old receipt and new receipt. Something is not right. All my old receipts have weights on them. mostly 32.2, 22.3 and maybe one 32.00. This time almost all my boxes are round up to 33.00, 32.00, 42.00. Okay so If you a young professional that travel full time and live of your bags for very long time, you understand that your boxes are never weight like that. I have 3 boxes that are exactly 33.00 lbs. It sound Crazy but I live in hotel over past couple yrs and I ship everything with fedex all the time since I can’t carry more than couple bags. This never happened to me. Rude fedex employees? yes, all the time. Everything weight the whole number? no, never.
#5 called customer service and said I don’t think this is accurate and i want it to reweight. After waiting for ever, he tells me «I’ll have some one call you to explain how weighting works at fedex? excuse me? did I not mentioned that this is not my first time sending stuff.
#6. Again, I just mailed $ 500 with fedex and received the worst service ever!!! I think the guy just guessed some of the weight because he did not reweight all my boxes.
WILL NOT USE THIS LOCATION EVER AGAIN. STAY AWAY. THEY’LL ADD SERVICES TO YOUR ORDER WITHOUT YOUR PERMISSION. WAIT, ISN’T THAT STEALING??? YES, IT IS. NEXT TIME YOU GO TO FEDEX, PLEASE DO YOURSELF A HUG FAVE AND DOUBLE CHECK YOUR RECEIPT.
(I WOULD LIKE TO ADD THAT, THERE IS A VERY NICE OLDER LADY THAT WORKS HERE AND SHE DID ONE OF MY SHIPPING ORDERS HERE THE OTHER NIGHT AND SHE WAS VERY NICE AND HELPFUL. REST ARE USELESS.)

Short review because I haven’t been in here much, but I got a good vibe from the store. I hadn’t even realized this location was here, and it’s pretty small. On my visit Friday to ship a DVD, the man helping me was very nice and there was Queen playing on the stereo. I’ve usually had good luck with Kinko’s in general when I’ve had to print things like resumes, cover letters, college projects, etc.

So I managed to sneak in right before the lunchtime rush with three very large framed collages that I wanted to send to my parents and sister in California. Without rushing, but with a practiced efficiency, the two-​man team here handled 15 customers simultaneously over a 30 minute period for things as simple as copies to the more complex passport photo to the time-​intensive pack-​and-​wrap job I had presented.
It’s not cheap to pack and ship a large frame (cost about $ 150 per package, on average) but it got to California on time and undamaged.
I happened to be running errands in this part of town (I would never normally be down here) but glad to know that the brand is well-​preserved across multiple locations.