Red Robin Gourmet Burgers

I was lied to about the seating arrangements they did not put us in a comfortable seat do to my mom’s leg

Tried to use my credit that corporate gave me awhile ago to use. We wanted to give red robin time to turn thing around and when we went, manager said can’t use the gift credit. Said it expired but it didn’t. Even showed them the email from red robin saying we can use anytime so we left without ordering.

It’s Saturday night, we call ahead and check the wait. We are quoted 15 minutes, not so bad and yet when we arrive (same quote) it takes 35 minutes to get seated.
We are a party of two. There are 8 empty tables already cleaned but it seems the under staffed wait staff cannot handle more than one table in their section at a time.
There are servers wondering around, no hustle and we have been seated for 10 minutes now and no one has said hello to us.
The expo line has little to no food on it.
What has happened to this restaurant?
No, you shouldn’t expect fine dining but in an area where the competition is getting tough for business wouldn’t you make sure the service is close to the ‘gourmet fast food standard?‘
We can spend an hour and half the amount of money somewhere else… which we will next time.
By the way — it’s been 20 as I revamp this review and still no hello.
I’m not excited about the actual meal but we are too hungry and invested at this point.
**********************
Update to this review:
We went back and let a manager know we should be in ‘the book’ for a comp meal.
Our server was nice, good, but everything with just okay. Worthy of 3 stars. Considering our last encounter it was better but still not perfect. The best improvement was our server.
Manager didn’t seem to care that we were in that book and didn’t check on us at all.
Also, our server said drinks were not included in the comp (expected) however they charged us for a soda which I thought was petty and weird.
That worst part — THEY RAN OUT OF BOTTOMLESS FRIES. ARE YOU KIDDING ME?
We even chose a Sunday to be a little less crazy…
Sigh

One time that was it for me. They got our order all screwed up. Never again. Food was not that good either.

Restaurant was empty, but took 5 minutes for anyone to come greet us and show us to our table. Sever was very good and food was prompt and hot; refills were done quickly. Ziosk ordering system on table does not communicate with the kitchen as to what is out of stock; dessert I ordered was out of stock and found out after I placed the order. Bathrooms were straight and clean.

Extremely disappointing. It took close to 10 minutes for someone to help us at the to-​go counter, while another waitress was hanging out and chatting with customers. After that, we were told it’d be 10 – 15 minutes until our order was ready. More than 20 minutes later, we got our order — cold fries and a chicken sandwich that was pink in the middle and looked like it had been stepped on. Customer service was just as bad — we ended up on hold for 20 more minutes for a refund. The only reason I’m not giving one star is because we did eventually get said refund. If that’s the experience you want, go for it, but otherwise, try somewhere else.

Bottomless fries and good burgers are a good reason why you should stop by Red Robin. I have been going here for years. The service can be a little slow at times. I went there for lunch today and after the food was served, it seemed like it took a while for our waitress to get back to us. The staff is very friendly though. I would definitely go back.

Always have issues when we come here, but tonight was the final straw. At first no server was assigned to our table so we had to sit around for a while waiting for that to be sorted out. The server that we were finally assigned was perfectly good, but when it came time to pay the kitchen manager rejected a $ 5 coupon we had on the basis that it was issued by another location, so he would not use his budget to cover other locations coupons. Nothing in the fine print said that the coupon was only valid at the issuing location, which he confirmed to us, but told us he didnt care because it wasn’t his fault. When I told him that it seemed absurd to worry about $ 5 from his budget to the point of instead losing all future business from the four customers at the table, he again told us that he did not care and it wasn’t his fault. We asked for the corporate number to file a complaint and he walked off. We began to pay our split check on the Ziosk machine there when he suddenly showed back up telling us not to pay, saying that he was going to comp our check not because of the coupon (still insisting that he was in the right there) but because of the wait before being assigned a server. By this point the other half of our party had already paid their half of the check through the Ziosk machine. The kitchen manager said that he has absolutely no way to reverse this (i wonder if there is a legal concern in the fact that they can’t reverse charges even if they are wrong) so instead he gave them a gift card for the exact amount, even though we had made it clear that none of us would ever be back.
His behavior tonight has cost the entire Red Robin company all future business from four regular customers. Again, this was the final incident in a string of poor service that goes back years at this location and others, but the fact that he would rather lose our business than honor a $ 5 coupon (and he told us that he makes a routine of refusing coupons from other locations, citing an example the previous week), well, that makes it clear that the issues we have come down from management, and I’m not going to put myself through horrible let experiences stemming from managers who don’t care and don’t take responsibility. You shouldn’t put yourself through it either. Pass on eating at this location, and you’re probably better off staying away from the chain in general because we’ve had experiences al. ost as bad at their other locations.

I really do not know what this restaurant’s problem is but service was super slow. There wasn’t even a host present to seat us for the first 10 minutes. Then once we were seated, it took 30 minutes for the server to take our orders. And this was at a time late Sunday evening when the restaurant wasn’t even crowded. To put things mildly, the staff are lacking in hustle. This is not to say that the staff aren’t nice. When he was around, the server was very helpful. But the times when he was actually around were infrequent. So what should have been an hour for dinner at most, took two hours.
Aside from that, I thought the food was pretty decent. We had a guacamole bacon burger, the hummus plate, and the Arctic Cod Fish & Chips. The portion sizes, however, were disappointing. If one is paying $ 12.99 for the fish and chips, one would expect more than four small pieces of fish. I don’t think refills of «bottomless» fries add that much value to the meal compared to actually having enough fish to be satisfied.

The family loves the restaurant, but quick service is not at the top of its priorities! Two kids received their drinks and five minutes later my daughter and I received ours. It’s not even packed in here and 1 burger and three kid meals are taking a long time to come out! Meltdown is about to ensure from the youngest, who is eyeing a neighboring table’s appetizer. It should only take about 12 minutes for food to come out. We have no napkins or forks on our table and my daughter has a mustache from the bottomless float she downed while waiting for her food. It’s been over 25 minutes since we placed our order. Don’t they see a mother with ¾ of her children trying to contain hunger tantrums?!” Food arrived and it was good except for the over cheesy and cheese, but refills on anything took forever. Having them remove an item is taking over ten minutes.

I don’t get many things from here, but one thing I love is the spicy sombrero salad (a southwest chicken salad complete with black beans, corn, avocado, red onion, fried jalapeño coins topped with grilled chicken and melted cheese topped tortilla). Each time I’ve had it, nothing short of delicious. The jalapeño coins are the best. The perfect salty little jewel to complement the milder flavors of the veggies in the salad.
The I have is they are inconsistent in how the salad is made. Today I ate it and it was perfect however when I had it a month ago, there was hardly enough lettuce inside.
I’m not a big fan of the fries. They are very thick and soft versus crispy like I think fries should be. I do nibble on them though.
I don’t frequent the restaurant but typically place «to go» orders with my office.

I don’t like this location at all. Our waiter was really slow. The food took forever to come out. I am still upset the waiter never bought over my bottomless fries which I ask for three times but when I ask him for the check he came back with that the first time I ask for it. I will not be returning.

The food is probably a 3 or even 3.5 but the service is a 2 and I’m being generous. The hostess I swear rolled her eyes and head nodded me towards my table. The friendly but slow server forgot food and condiments. I hate when they try to impress you by not writing down your order. Right my order down and get it right!

The service can be spotty. Come during off hours to avoid the extreme noise levels.

So disappointing but maybe I shouldn’t have been surprised at a chain.
The service was super slow but friendly. We waited forever for a server to come over but he was helpful once he did. He would have liked him to stop by more frequently. There were a few times that I needed him and had to wait ten minutes before any staff came by.
The onion rings were awesome. I ate way too many. They’re super crunchy super deep fried goodness. Hard to mess up. The sauce was some chipotle mayo that tasted generic like it came out of a huge jar in the back.
The burger was good. The menu is overwhelming. There were probably 3 or 4 pages dedicated to just burgers!
The experience was fine… totally fine. I was deep in Baltimore county and if it wasn’t Red Robin it was going to be another similar chain so I really got what I expected. I just don’t dig this kind of place at all. It’s too cheesy and cliched and the food is not good enough for the price. I’d rather go to a local spot any time!

Maybe it’s just me, but I seem to always get the slower servers. Cam in for lunch with my sister and daughter. It was pretty crowded when we first arrived but surprisingly we only waited 5 minutes to be seated. Ordered some onion rigs as a appetizer. They tasted great, probably my favorite think on the menu. Red Robin as a chain I have always liked there burgers and beer. I ordered the black pepper burger, a Sam Adams, and got my daughter spaghetti. The spaghetti was nothing more than noodles with a touch of sauce. My daughter who normally loves spaghetti was not thrilled and barely touched it. My foo was fine and the bottomless steak fries had me going back for seconds. My sister ordered some type of grilled chicken salad that appeared to be delicious. Our waitress forgot her salad dressing though. Once she came back around we got that corrected.
The only real problem cam when we were ready for the check. We could not find the waitress. For me there is nothing worse than being held hostage. Even after requesting boxes and the check it still took about 15 more minutes to pay. I would think that since they were busy they would try to get out the customers who had already finished. I will proably be back at a time when it’s a little less crowded.

I wanted to update my review of this restaurant. After my last review I was contacted by someone at Red Robin about the poor service I received. A family member of mine wanted to go to Red Robin, and I was hesitant, but decided to give them another chance. It’s safe to say I’ll never be back to this Red Robin.
We arrived at 12:00pm and sat at the bar. The bartender greeted us and took our drink orders. After that, we didn’t see her again for twenty minutes, and didn’t place our food order until 12:30. Not only was she working the bar, but she had to work six tables and the to go area. She was obviously overworked, and I would constantly see employees in the back standing around and talking. I saw multiple people stand and wait at the to go area for fifteen minutes without one employee even acknowledging them, then walk out. The management at the restaurant is inept. This place used to be great, and I don’t know what happened.
Do not go here!

I’m not sure what happened, but I’m pretty disappointed. I used to go to this place all the time. The food was always spot on and the service was always on point. This was not the case the last 3 times we went. I’m afraid this last time will also be our last.
When we arrived, there were people all in the waiting area but no one was up front. I waited about 10 minutes before a host even showed up.
Once we were seated, we waited another 10 mins before we saw our waiter. We ordered a coke and a water and that took another 10 mins. Our food took forever and when it came, it was just mediocre.
It was kind of like a circus in there. Lots of people, the servers were running around like this was their first time in a busy restaurant and weren’t attentive at all. The last few times we have been there, we witnessed multiple people complaining or frustrated with the wait, service or food.
Sad to say we won’t be returning. This place must have gotten new management. There wasn’t one part of the experience that was enjoyable. I hope one day this place goes back to the way that it was, but I won’t hold my breath.

I was hoping for a better experience because my friend raved about it and said Red Robin was better than she expected. But to my disappointment, I wasn’t all that thrilled. The place is an actual sit down restaurant with cool ambiance and a bar so that’s neat. A lot of people were coming in to get a booth and watch the game on the TV screens.
The fries are thick and soft… not my favorite… I like skinnier normal fries. I also made the mistake of ordering a gluten free burger. That means I had a so-​so burger on a junk bun. I like that soft sesame bun :-) So maybe I’ll try something different next time.

2.5 stars
I’ve been to a few Red Robin joints, this was sadly the lowest ranking RR experience. We were seated at a dirty table where the drink menu was stained with some sort of cheese sauce. Though the joint was pretty empty for lunch time, the waiter had issues trying to divy up his time between the few customers he had.
We ordered the chips with french onion dip off of their special appetizer menu. They were good, kept the dip for my fries later on. I was impressed with the new sauce options they have though a little disappointed to know the premium dipping sauces (like chipotle) costed extra.
We ordered BBQ whiskey burgers (1 with a veggie patty). Waiter brought out sweet potato fries instead of regular steak fries, not sure where he got that from, but he quickly switched them out after I waved him down. The burgers were good, the zesty sauce we ordered was a nice change from the ranch I’ve gotten accustom to ordering.
I would have given more stars if the waiter was more attentive in general. May come back for happy hour.