Sleep Number

We are very sorry to give this rating. We had been thinking about buying a Sleep Number for many years. We are completely disappointed with the customer service, which is basically non-​existent. The sales team were awesome! After that everything fell into a black hole. Not the store’s fault, completely corporate management failure.
1) ordered 24 October promised delivery no less than 4 weeks. This was not a custom bed, simply a style on the floor King C4.
2) complete order NEVER appeared on website. Only the 2 pillows we took from the store.
3) few days later we get a recorded voice mail about % interest being due on «the promotion» now — we financed the bed. I called the bank and was told the promotion was the pillows. I immediately paid for them — was told «one time only» I would not be charged a fee for phone pay!
4) Called special «customer service» number (never on hold less than 30mins) and was told «new computer system» problems were why order not visible on web.
5) 6 calls, two disconnections, one chat and many emails later finally figured out: a) bed and base come from different companies. b) «home delivery» comes from another company”, c) mattress made in Utah (not China which we suspected).
6) at 3 weeks was told by chat agent it would be another 4 to 8 weeks before we would receive the bed.
NOW and only then we start checking Facebook, Twitter etc to see the many complaints about this company. We decide we cannot trust the Sleep Number brand and on the end of 4^th week go to cancel the order. On hold for 42 minutes with customer service and told had to deal with a «returns» department and transferred to another hold for 23 minutes. Once the man answers, I told him we want to cancel. He says okay and told us he did. He did not even ask us why! I requested something in writing, which he emailed a different copy of our invoice showing only the pillows! I requested a confirmation of the bed cancellation and as of this writing still do not have it.
Therefore this review and other social media comments. Then looked at Better Business Bureau and found hundreds of complaints.
Sent registered letter to Sleep Number corp. And Synchrony Bank and great sales team just to be safe. If bed arrives we will refuse to accept. Best example of poor Management we have ever experienced.
LESSON LEARNED: Never make a major purchase before checking with BBB. Total waste of time.

I’ve had a Sleep Number bed for a few years now and I freaking love it.
I have scoliosis so my back is in constant pain but the bed I purchased definitely makes it a lot easier to sleep and night.
This location really stood out from the other stores I’ve been in because it is HUGE! The staff working there that day was also really friendly and pretty easy on the eyes (I kid I kid, sort of). They helped me pick out a comforter and some sheets which I am loving. Highly recommend this brand!

Came in here looking to upgrade my current bed.
These are fancier more expensive beds so I wanted to take the time to get my details in order and make an informed decision.
The associate that day, was more than helpful. He showed me how the beds work and the differences between each one. Granted that I’ll probably never cash out $ 10k for one bed. He still let me try everything. Maybe a little too much small talk for my liking from him.
So I bought a bed. SHIPPING isn’t included just fyi, which took my aback. If I’m paying for something so expensive why isn’t delivery included? The other thing was I told him is I’ll think about buying the frame and the headboard and let him know. I went back the next day to purchase the aforementioned. I wasn’t told that they couldn’t just track the order # and place add ons the previous transaction. So the headboard and frame will ship separately from the rest of the bed.
Which lead me to ask what if the bed arrives earlier than the frame (shipping via standard UPS) he said I’d have to reschedule the delivery since I there will be an eta on the tracking # of the frame.
What a total hassle.

My husband and I have been satisfied customers of Sleep Number for 11 years. We owned a 5000 series and have enjoyed it all those years. We moved to Ventura in 2010 and just recently we were thinking of upgrading to the FlexFit Plus Adjustable Base bed so we went to this store in Oxnard and was greeted by Jonathan. He greeted us with a very professional and personal manner. We took our time to wander the store, trying out different mattresses as he patiently «hung out» with us to answer any questions (we had many) but we never felt pressure into buying anything. We left, then returned a few days later. Again, he patiently waited and answered our questions. We finally decided to buy our new bed and we are very happy with the whole experience. Come to find out, Jonathan was new and we were his first sell. Now, I don’t want to exclude another sales rep who was exceptionally helpful in our experience also. He worked alongside Jonathan. This would be William. A third person who helped with our purchase of sheets was Fiona. They all went above our expectations. They are all to be commended!

Impressed with the store size! My husband and I are looking into a sleep number and we don’t like the Ventura Mall location and never really wanted to drive to the Oaks to bed shop. Now we have someplace close and with a big selection of beds to try!