Sprint Store

Gerry is the best! You want an honest and professional experience… He’s your guy. He made the trip worth it. Location is also very clean and well organized. They also had every color in the iPhone 6 Plus!

Really unsatisified with service here was qued in line and then someone comes in jumps the que and hits the first customer service rep. Then they are BLARING latino music from the speakers for salewent turn it down to hear the sales rep another goes back and turns up again very disappointed with this store

Yesterday my uncle had a bad experience with Sprint Store in in the Esplanade Drive area. It was Christmas Eve and he wanted to replace his I Phone that was cracked under warranty for his daughter for Christmas. Well the front girl that greeted him said «We can’t help you!!!“Then he wanted to speak to the manager «HE said you néed to call the insurance company yourself.“Sad!!!He’s been with Sprint for over 15 years and had a few bad experience with them but The manager Jiménez (Last name) was REALLY BAD!!! the 800 number said to go to that store but I’m changing over Sprint is no good now we need to wait for his daughter Christmas present. Sad but true

This is not a corporate store. If you have a corporate/​business account leave and call the 800 number on the bill. Went in to upgrade my IPhone4. They tried to change my plan and wanted to lease me a phone. Neither were except-​able. Callled the customer service number upgraded for a minimal charge. This store lacks customer service and a manger that sits behind the desk instead of helping customer

Wonderful customer service !! Came in with a couple of questions about changing our current provider and Gerry was up front and honest. Based on our current work travel load and cities we need coverage in, we will wait to change over at this time but will definitely look again on the future. Thank you Gerry for all your help! You’ve done your company proud!

First time I wish zero stars was an option. Over the past 2 weeks I have been to 3 different Sprint stores and this is by far the worst one. I came in with a phone that I’d been trying to activate. When I call the customer service line I’m told I can activate it at any store. The rep at this store was unable to activate it but offered me a $ 300 credit towards the retail price of the phone, which I accepted. She was then unable to run the phone for a credit. After about 30 minutes of back and forth with another employee we are told the credit is not an option. We request to speak to a manager. William comes over and basically tells us the phone is not his problem and they are doing us a favor by selling us a phone at full price. His attitude was not only dismissive but down right rude. He constantly interrupted my explanation and was sighing and rolling his eyes the entire time. Once he proceeded to tell me, in a very condescending manner, he was there to «educate» me I decided to call customer service again. They were able to help me in a matter of less than 15 minutes. William wound up walking out before my purchase was completed. I will never come back to this store and am wondering why I keep my daughter on Sprint in the first place.

THE WORST OF THE WORST SERVICE!!! Wait times are an HOUR long and the MANAGER WILLIAM URBINA is so UNPROFESSIONAL & RUDE! I already reported him like 3X after he told us that our other carrier will just sent our unpaid cancellation balance to «Just COLLECTIONS» AFTER I complained that they had said 3 months ago they will take care of such balance themselves and for us not to worry as long as we signed w/​them!!! We just got a letter we got from Verizon threatening to report to the 3 CREDIT BUREAU and he just DIDNT CARE! He made it seem it was our fault when his employees where the ones at fault! We cannot have our credit be ruined due to Sprints Unprofessional employees! This place is such a joke they just get paid for standing around! MANAGER WILLIAM URBINA should be fired! Also the staff!
They are also giving false ADVERTISEMENT when you sign with them! Be aware and stay away from such unless you want to be screwed over!

Fantastic service! My girlfriend only had her phone for a week and it was giving her issues. Being a new customer, we thought the closes corporate store (Santa Barbra) would help. After driving over an hour to get there, they were no help. So we called Oxnard store. Jerry helped us get a new phone and made sure everything was taken care of. It’s hard to come by service like Jerry’s. So thank you Jerry for making sure we left the store with everything we needed after driving two hours.

This place really needs to get their act together. Wait times were ridiculous, asked to speak to a manager that was in the back and refused to come out, everyone was very unprofessional. gave them 2 stars because at least the store was clean.

Called to see if they had the iPhone 6s in stock since I have the iPhone forever plan. I was put on hold by Gilbert… waited 15 min and my call was disconnected. Called back and and asked for Gilbert and was once again put on hold, waited about 17 min then I gave up! My daughter also called on her phone to see if she could get an answer but she was also put on hold for about 15 min and hung up! This shouldn’t be a hard question to answer and it really shouldn’t take that long to answer it! That’s 30 min of my life I’ll never get back!

Went in today to upgrade a current plan and get a new phone. We checked in like everyone else. We waited about an hour and I looked at the board and saw that our name was still second to last! I saw multiple customers walk in after us and some were even taken care of before us. We couldn’t just sit around all night and wait to be seen. What would’ve happen to us? They’d be so rushed to get us out the door they would have rushed us into horrible expedited service? I think they need to upgrade their customer service. They will lose customers by doing this all the time. I for one don’t want to go in and it feel like the DMV and just sit there for hours. Sprint needs to fix this problem.

The customer service is very, very, slow!!! If I could give 0 stars I would!!! We waited for over an hour!!! All the employees who call out the names of the waiting list NEED TO SAY THEM OUT LOUD AND CLEARLY!!! IN A STERN LOUD TONE OF VOICE!!! I CANT EMPHASIZE THIS ENOUGH.
They «CLAIMED» to have called out our parents name. And helped 2 people in front of us!!! My dad was very mad & he was going to talk the manager and CANCEL EVERYTHING right then and there!!!
Not only that the employees looked very annoyed and faked interest in our concerns!!! Maybe they should have better employees with better manners!!! Ugh I am so MAD!!!

I wish I could give this store no stars. The worst customer service in store experience I have EVER received. I’ve been a long time customer with Sprint. Clydia B. was rude, lacked empathy, curt and disrespectful. When she preceded to let me know that I could speak with her manager, I said that would be great. She quickly took it off the table and told me she was the shift manager which I highly doubt as a true leader would have handled this situation much differently. The manager’s name was William and when I asked for his last name, she said we can’t give out last names and that he was suddenly in a meeting. Really? So, you offer for me to speak to your manager and then he’s in a meeting? And my dog ate my homework. The only thing that separates any of these carriers are customer service as a lot of these offers are similar in nature with phone and lease plans. Clydia B needs to get out of customer service quick or take lessons from Trader Joe’s. By the way this has nothing to do with the fact that I have been misinformed from sales reps that sold me a iPhone with the understanding that I could upgrade at any time regardless of whether the phone was paid off or not. Lie number two. This has to do with CUSTOMER SERVICE and these big corporate companies taking the attitude that they are doing us a favor by being our provider. The problem is they know they have the little guy by it’s neck (wanted to say something else) because there are only a few that provide the coverage needed and so they monopolize the industry which gives these providers power to not give a shit. There will always be another signing up right behind the one that went to another provider only to eventually be treated the same way.

Had terrible costumer service today. Pre-​ordered a phone and went to pick it up on release date only to be told that even they had stock of the phone, because we pre-​ordered it we had to wait an additional week. What’s the point in pre-​ordering then? Asked to speak to a manager and was mocked by the employee. Manager refused to apologize for the employee’s behavior and refused to give the district manager’s contact info. Shady, shady. The kicker is, after speaking to customer care, the original employee who did the preorder apparently didn’t actually complete it, and the phone was never preordered. Double fail from this store.

Went into the store today to get the glass put on my daughters phone. Gerry was the one who helped us and he was very friendly and helped pick out a phone case that was light weight and stylish. He even sold me a speaker, showed me how it works and gave me a good deal on it. I just want to say this was the best experience I’ve had. Thank you Gerry!

They look overstaffed but the wait ways too long. The told me there were 2 people ahead of me, but after more than 30mins of waiting, I just had to leave.

Since the Ventura store closed we have used this store twice. The first time I didn’t have an appt and waited 45 minutes. The second time we made an appt and had to wait 15 minutes, which isn’t so bad except there were several people taking breaks in the the back room with the door open. At least close the door when people are waiting.
Additionally, I specifically asked for NO insurance on my new iphone 6. Imagine my surprise when my new ‘insurance policy’ from Sprint came in the mail. It took a 15 min phone call to straighten things out.
Next time I would consider driving to another city to avoid their poor customer service and so should you.

I’m writing this review for my husband who was so unhappy with the way he was treated and lied to by the staff at this sprint store. He purchased a phone that was a month old when the speakers blew out. The phone was replaced twice because it happen another time but what he wasn’t aware was that the staff took it upon themselves to use his insurance claim instead of just replacing it from there store since it was still under the «store» warranty not the insurance or Motorola warranty.
He couldn’t get a «NEW» phone and is stuck with a piece of crap phone!!! The staff just kept lying to him saying it was the «towers» that were down or some stupid excuse!!! They should have gone out of there way to fix this for him but instead just LIED!!! How sad and so unprofessional!!!

My phone crashed on a Sunday and I needed to find a store that was open. I called customer service and the tech tried to get my phone going for half an hour before giving me the Oxnard location to take my phone in. I was greeted and helped right away. I was told to leave my phone for 45 min so they can troubleshoot. I returned exactly 45 min later and my phone was ready, working perfectly. I was very pleased with the helpful staff and the wait time when I arrived was literally a minute.

Seriously this place has the worst customer service I have EVER experienced before and I’m in the retail business myself. This has been the second time I have gone in there and I will no longer be going there. I’ll drive the extra trip up to Thousand Oaks not to have to deal with terrible staff and bad service from not only the employees but also the management.
When I first signed up with them the employee screw up my transaction when I purchased 4 lines and phones but also messed up my paperwork for rebates. She was unhelpful and was more interested about going on her lunch. If you need to take a lunch break, do it, I’d gladly have someone else ring me up.
Went in today to upgrade and they flat out refused to do it even though I was up for an upgrade and could’ve done it online. Figured why wait the days it took to mail it when I could have it now. Nope, they refused to do it so I drove up to Thousand Oaks because I had called them up and they said they’d gladly do it.
There seems to be an «odd» pattern of reviews on at this location too. Either 5 stars or 1 stars and that generally doesn’t happen. Kind of tells you what sort of service you’ll receive when coming here.