Gearhead Bicycles

I arrived at 11 AM and waited almost half an hour and nobody came. I called at 11:45 and, when I explained what happened, Matt, the owner, did not even try to apologize. By then I had decided to continue on to half-​moon bay to another shop. When I called I kind of expected an apology, but when none was given, that was it. That will be my last try to work with the local shop.

I cannot begin to say how much these guys contribute to our community. 1) locally owned and operated small business keeping our community spirit alive and unique 2) knowledge of products is outstanding 3) they fix stuff and do their job well 4) you have better trails because of what they do on their own time out of the goodness of their hearts 5) look back on your own childhood about the outdoor time we used to have: they are mentoring youth to care for their own park so that this culture survives and draws new riders to the sport 6) great advice for various levels of skill 7) I’ve never heard, I’ll order it. Everything has always been in stock! 8) good humans are rare, let’s keep them around. The prices are completely fair and I will not go anywhere else to save a buck because the value of having this shop in our town has no price tag. 5 Stars is not enough.

$ 18.50 for one dérailleur cable is excessive to say the least. That’s just the parts. I’m assembling and installing myself. I can get all four cables and misc parts from Amazon the same day for $ 5 more. I like to support local business but I don’t like leaving one feeling like I need a shower. Guy who helped me was nice enough.

Super nice and helpful! I was on a bike tour and got into a pinch, they got me in fast and back on the road. It was very reasonably priced too!

Paul helped me out today and was very kind and helpful. Feel free to give them a call before making the trek to Pacifica, if you’re not from the area. They are very good at answering questions over the phone. Not a big shop but they may have what you need; plus, it’s always nice to support local businesses!
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I just wanted to give you guys a shout-​out. I came in last Thursday around 6 hoping to get some new tubeless tires thrown on my bike. I could see you guys were busy and were ready to start shutting down for the day. I was getting ready for the #californiaenduroseries race at China Peak, and you guys squeezed me in and helped me out super last minute. So thanks again! I will definitely be coming to you guys in the future and spreading the word. These guys are all about riding and helping out local riders, and I wish more bike shops were like this.

Came here to buy a bike for my husbands birthday and had an awesome experience! I’d been here with him before, so I sort of knew what I was looking for, but I definitely needed an expert opinion. Matt helped me and was very knowledgable while showing me a wide variety of bikes. He took down probably six bikes for me to test-​ride and explained each one in detail so that I could compare them. The final decision wasn’t easy because all of the bikes were awesome, but he helped me come to a decision I felt comfortable with. Everyone in the shop was super friendly and I would not hesitate to come back or recommend this place to a friend.

The reviews are probably really great and others must have had a great experience, but if you have never owned a nice bicycle and bring into get it sized then YOU BETTER DO YOUR RESEARCH! !! The purpose was only to get our new bike sized (it was a gift) and that is what we did, but later the cops were called. Thanks Gearhead for the racial profiling and labeling us as criminals! Never again will I do business and I will definitely share my experience with others. Be careful people, if you get a nice bike as a gift, don’t know much of it or the COPS WILL BE CALLED. GO SOMEWHERE ELSE!!! I have never experienced such horrific embarrassment in my life ever! I hope you read and really heard what we had to say! !!! Poor judgement Matt, just POOR!

Was riding up the 1 when the bottom bracket of my bike basically disintegrated. I walked into the shop and they replaced it on the spot for a super reasonable price. I would get my bike serviced here all the time if it wasn’t an hour drive.

Friendly and informative service. Prices and selection are what you would expect for a bike store run by opinionated and well-​informed bicycle gearheads. :)

Went there for the first time this week for work to be done on my mountain and cyclocross bikes.
Tracy was really friendly, knowledgeable and knew her stuff about bikes. She took her time to explain everything that was to be done to both bikes. She also showed me the bikes they have in stock and talked about the difference in 27.5 and 29 inch wheels on the mountain bikes now. Prices were honest and reasonable! Thank you Tracy!
I will be coming here for now on.
Jimmy :)

I don’t know what everyone is talking about, this bike shop has crappy customer service, the door is always locked when I need a bike part, and it is extremely overpriced, big shocker pacifica. Been a resident here my entire life and have been to the bike shop about 5 times. I now would rather drive 20 mins downtown to go to mikes bikes.

Excellent Customer Service & Product Selection
Earlier today, my wife and I went shopping for a cruiser for her. She didn’t know exactly what she wanted but was looking for a comfortable bicycle that would perform well on the paths connecting our beaches. At Gearhead Bicycles, she was shown multiple options that fit the bill. She was encouraged to ride each bike a number of times and repeatedly they adjusted the seat to ensure a good fit. Ultimately, she found a great cruiser and she was excited to ride it home. Additionally, they were able to recommend a variety of accessory options and order us the one my wife was looking for. We were both extremely happy with the experience at Gearhead Bicycles.

Having been an avid cyclist for over 25 years, I’ve seen my share of bike shops. Gearhead in Pacifica tops them all, hands down. Matt & Tracy helped me build my dream mountain bike, component by component. Their patience was endless. They steered me clear of unnecessary parts, yet understood I wanted the best possible. They could have made more money on all this by, e.g.: building custom wheels, but my heart was set on factory-​made ones. Despite, I never got any «attitude» about it. My bike was built meticulously. They even helped me sell my old bike!
Tracy & Matt exude pride in their work. No «bike snobbery» here! They will take care of your every bike need.
Kudos!
june g.

Awesome service! Matt helped out with my road and mountain bikes today. Also gave me a great lesson on how to properly change my road bike tube. Why go anywhere else!

I have bought two Electra bikes from Matt and Tracy: an aluminum Coaster and a steel Cruiser. Great bikes, great service, great shop.

I had two awesome experiences at this shop within the last month.
First, I bought a used vintage ’81 Nishiki for my wife. This bike was is good shape but not great shape. Brought in the bike the day I bought it and didn’t have an appointment. They were pretty backed up but the bike needed a really good look over since it has been in a garage for almost 20 years. Front dérailleur seized and rust on a lot of the bike. They not only did a full tuneup but got rid of 90% of the rust and had the front dérailleur working again and all at budget.
Since they did a great job on that I decided to have them install my new fork. Called for an appointment and Tracy said they could fit me in today and get me out the same day. Not only did she get me out within a few hours she tuned/​adjusted the brakes, rotors, cassette and all under estimate of $ 60.
Not only do they provide great service they are just great down to earth good people that are passionate about bikes. I now have a shop I can trust my bike needs. Thanks again Tracy and your team!

It doesn’t get any better than a great bike shop where dogs are loved! I have had a bike for 17 years. It went through some hard times with me when I was homeless. It is starting to show signs of age. I tried to fit it into my SUV or use a old bike rack. My goal was to take it in for service. The bike would not fit. I drove over to Gearhead Bicycles. They found me a special bike rack for SUV’s and installed it. I came home and got my beloved bike. I mounted it on the rack and it fit perfectly. I drove several miles with the bike on my SUV without problems. I brought the bike in. They put it right on a rack and suggested necessary service. The price quoted was fair and reasonable. This is a neat place with a lot of vibes of the good side of California in the 1970’s. It’s worth a visit!!!

Avoid this place. Not only does their customer service suck but their prices are ridiculous. Not sure how they are getting good reviews from others but I have a bad experience both times I’ve shopped there.

Update number three…
One more well deserved thanks to Matt and Tracy. With their great service and friendliness, I was motivated to start repairing and building my own bikes. This led to attending a Bicycle Technician school in Oregon, and ultimately now working in a shop as a mechanic. Despite building wheels at work, I still believe Tracy is one of the premier wheel builders in the bay area. I recently brought her a fairly high dollar rim and hub to build for me…
Again, spoke calculations were perfect, tension was perfect and to the high side of the range which I like, and dish was perfect. I have had three wheels built by her and none of them have required a single nipple turn in over a year of riding 80 miles of dirt a week.
So…this is a notice to any picky, component nerds out there looking for a truly hand built custom wheel. Do not hesitate to take it to Tracy.