Western Union – PLS Check Cashers

Do not go there! Ridiculous amount of employees just sitting there with the headphones doing nothing. Waited forever only to find out that they have no cash…

Couldn’t pay me out! What a waste of my time this place was. Customer service bad from A-​Z… Won’t recommend anyone to come here.

I come here all the time to cash my checks I have been coming to PLS for years now most of my checks are 5k and more every 2 weeks so you figure they would appreciate a customer that they make money off of David told me I was a VIP customer so I come in on February 21 st and some guy Juan was at the register
I asked him how much you charge me he said 2% I said the last time I talked to the manager and she told me 1.7 no biggie but when I ask him if you can double check he got an attitude with me and was arguing with me like if I was someone on the street trying to talk to him or ask him for money felt so disrespected after so many years of coming here I will never step foot in a pls ever again because of Juan great job Juan keep it up I’m sure they will close the doors if they keep people like you

Horrible service worker Maria very rude, disrespectful to customers will never go in this store again I recommend everyone don’t do business with this branch

I will never go here again. The shift supervisor, I think the name was Joe, is the most miserable person I have ever dealt with in the customer service industry. I’m a manager in a hotel. And trust me, if I treated my guests the way he treats his customers, I’d be fired. He’s very rude and condescending. I can cash my checks somewhere else. Thanks anyway.

I’m in a rush to buy a weekly Metro pass, so I come here to buy one. 10 minutes pass by until it’s my turn to see the teller and she tells me that the machine to scan the card isn’t working. You’d think that they can just tape a hand written sign saying this so I don’t waste my precious time to find this out and show up to work late bcoz I’m wasting my time standing in line at PLS

I been here a couple of times and I must say I was very upset with the customer service there, I would only go if I NEED it to.
Yet Last week On Mothers Day I had to go there, since it was after hours and a lovely gentleman name Francisco assisted me and I totally change my mind about this place, there were only two employees there, one window for Western Union services and another window for payments and stuff.
There was a extremely long line for Western Union Services and Francisco manage to quickly take care of all the customers, when Francisco was assisting me I made a mistake in the senders information and without any negative attitude he help me fix it.

Nothing but RUDE people with lack of experience. They must get paid minimum wage for the lack of customer service and experience these employees have. I only use this place because it’s the closest 24 hour western union service. If i don’t have to send money after hours or on weekends then i will avoid this place at all cost. The supervisor Francisco, helped out on a Sunday morning. My husband was waiting for a flight and was charged and extra fee for extra luggage. My husband had no cash and his flight was taking off in 1 hour. So i sent money in minutes. BEFORE the money is sent, the employee should give you a receipt to check for accuracy and ask to sign at the bottom. I checked and he put in the wrong destination. So i didn’t sign and told him that the destination was wrong. How can he get the destination wrong when i filled out the form? Anyways, Francisco the «supervisor» tells me he cannot make any changes because he had already sent the money BEFORE i verified the accuracy and signed at the bottom of the receipt. He then tells me i had to wait at least 12 hours to try to send the money again! So my husband had 2 options. 1) Lose his flight and wait 12 hours to get the money and pay for the extra luggage. 2) Take his flight and leave the extra luggage at the airport and later call and pay to have them ship out our luggage. What a inconvenience! Just because these employees with lack of experience that become supervisors with no knowledge. This guy Francisco didn’t even apologize. He just said, «All I can do is give you your money back» That’s it… This place is ridiculous!

Been here a few times on my way back home from work when I don’t make it in time over at my bank. It’s not a bad place. IT’S OPEN 24 HOURS* The staff is usually friendly and professional. Why the 2 stars? Well this is why.
I came in one night to cash my check and one of their employees had the audacity to ask me why my check was higher than the other checks I’ve cashed there before. I automatically felt disrespected because that is a personal question. My bitch switch turned on right away. I asked this idiot, ‘Uhm, does it matter?’, ‘Well, this check is a lot higher than the ones you’ve chased here before that’s why’. What a fucking prick! Who asks that? TOTALLY UNPROFESSIONAL.
Every time I go in there I look at him like the devil himself. I always give him the ugly look. I’m sure he knows I hate the living shit out of him.
Other than that, this place is a good spot to go when everything else is closed. I wish I knew what this ‘employees’ name was, I would bash him like crazy here.
Ps, they do charge a small fee to cash your check. Nothing crazy though.