Einstein Bros

I like Einstein Bros bagels. They have a wide selection of bagels and other bakery goods, it’s so easy to get in and out in minutes, and there’s always room to sit and enjoy breakfast if you choose to stay. I prefer it to Panera when we have an early morning craving for bagels on the weekend.

How did I forget how wonderful the Loxs n bagel sandwich is. A delicious fresh chewy bagel made on premises topped with cream cheese a little acidic flavor with the tomato, briny little capers that give you a little pop of salt and thinly sliced Bermuda onions, and Loxs with just the right amount of salt. So let’s see we have the perfect balanced sandwich in my stomach .
Sweetest cashier very friendly. Clean fast efficient service and good !
So get your boots on and trek on over!

We love Einstein bagels! Had the thin bagel on breakfast sandwich today. Love that they just trim a regular bagel! So much more flavorful and moist. We were surprised by the few lower ratings, but this place still rocks! All was great this morn!

The bagels are good but this place is a disaster. When has the health Dept been here? Gross bathrooms, dining room a mess and leaking ceiling. Not very appetizing.
Tip– take it to go or use the drive thru.

I don’t understand the poor reviews posted about this location. My wife and I had a late lunch here and experienced satisfactory customer service. Our bagel sandwich’s were delicious and it was a comfortable dining atmosphere. The only reason I didn’t give them 5 stars was because they were out of quite a few bagel flavors. However, it was 2:00pm and just after the lunch rush. Since they close at 4:00, they probably depleted their supply for the day. Will update review after my next visit.

Sadly living in the Midwest, this is the closest thing to a decent bagel that is similar to a NY style bagel. The service is always relatively quick and I love the fact that they have a drive through. Every time I have gone they always have a good assortment of bagels and have always gotten my order right. Overall the food selection is decent and staff is friendly.

Wow, I can’t get over the low ratings for this place. If I could choose between Einstein and the other «soup and bread joint» Einstein takes the cake ALWAYS at least for me! I was having a pregnancy craving for a bagel and cream cheese one beautiful Saturday morning and I suggested to my husband we go here. They also have a nice little patio outside so we could bring the pup.
I ordered the usual bagel I get cranberry bagel with hazelnut cream cheese. The bagel tasted fresh and delicious along with the sweetness of the hazelnut cream cheese. My husband surprised me with a delicious dessert Bar along with it. He ordered a bagel sandwich served with egg and cheese in it which he throughly enjoyed.
We’ll be back again soon Einstein. The food was great and everything was made fresh!

Food is great. Service is terrible. I’m constantly confused every time I order as they apparently never understand what I’m saying. The first thing someone says over the loud speaker is always the same thing: «Hold on please.» No hello, no sorry about the inconvenience. Then after the struggle of ordering a simple half dozen of bagels with cream cheese I have to be prepared to wait for at least 5 minutes, sometimes 10. Some serious improvements in customer satisfaction need to be at this location.

I’m really getting sick and tired of great franchises being ruined by absolutely horrid costumer service. It’s clear these owners only care about the immediate revenue stream and have thrown any sense of quality or the window.
Just avoid these clowns. Spend your money elsewhere.

Food is good, but be prepared to wait and ALWAYS double check your order before you pay and after get it. Accuracy rate is hovering around 35%. Management and employees need to lay of the chronic during rush hour.

My review is only for the drive thru, I grab a bagel on my way to work, never stepping a foot inside. I rarely have to wait too long in line, my order is always right, the check out person is always polite, I grab my bagel and go. No bad experience for me.

I was standing in line looking at the menu and the lady walked away while saying, «I’ll be right back». When I was ready I walked up to to the register because that’s where the lady positioned herself. I waited about a minute while she stared off into space although I was a few inches away from her. I didn’t say anything just to see how long it would take her. She snapped her head after a bit and was like, «oh I’m so sorry». I ordered the Smoked Salmon Bagel. It was about a five minute wait so not too bad. The bagel was truly delicious and very filling. They lay the salmon on top of cream cheese. It came with little pieces of cucumber among other ingredients. The bagel was awesome. The customer service not so much.

Horrible customer service. We were sent to the wrong area by an employee and were caught in «no-​mans» land. Over 6 people behind the counter with only 2 helping customers. No apology just apathy on the part of the girl who sent us to the wrong area only to start helping people behind us. Will NEVER come back to this location. Would have given a no star rating if possible.

This location is a disaster — food is fine but service is awful. They have no organizational structure, so basically each employee runs around alternating at the register, making coffee, etc. They’re either perpetually understaffed or need to bring in someone that has experience in fast food and can help train the employees.

Bad food worse service theae people couldn’t get sn order correct with all the help in the world. Bagel dog off tssting and bagel soggy. Asked for tomato they forgot. And pricey

Everything thin with blueberry cream cheese! All time favorite. Also, my hubby got the breakfast panini, it’s also very good and he finished it all.
For coffee, the one with nut flavor is also my all time favorite. When I was there, it has holiday special coffee with caramel! All taste and smell good!

Drive thru is not a concept they are aware of here. Expect for your experience to be at least 15 minutes if there is one person ahead of you. I had two people in front of me this morning, I pulled up to the speaker, I was told to hang on a second and after 4 minutes and multiple hellos on my end, no one ever responded. I left. Get some customer and drive thru experience from Starbucks. They know how to get people through and keep them happy.
Food is good tho — have to give them that.

Stopped in here Saturday morning for a quick breakfast. What a mistake! The line was almost out the door. Once we finally ordered, it turns out they didn’t have the bagel I wanted my egg sandwich on. My wife and I each ordered the bacon egg and spinach sandwich (her’s without cheese). Instead, we both received the mushroom spinach sandwich. What a let down.
The line was still incredibly long, and I didn’t want to slow down the process any further, so we just ate our sandwiches and left. The food was hot and tasty, but they were just too busy and couldn’t keep up with the orders.
Nothing against the store, but I think I will go somewhere else next time if I am in a hurry.

Attempting to purchase food at this location is an experience. I placed a simple order, yogurt and an iced latte. I took the yogurt out of the case and placed it on the counter. All they had to do was make the latte. I paid for my food and the cashier just stood there and looked at me waiting for my drink to magically appear. Finally she turned around and tried to figure out how to make the drink. Thinking that this was just an off day I went back the next day. It just got worse. I tried to order a bagel and a latte. Again the cashier just waited for my drink to magically appear. And AGAIN the cashier finally figured out how to make the drink. However, with about half a dozen employees behind the counter, it appears that no one was responsible for filling the food orders. Maybe reading the screen with the food orders would have been a start.
I then told them that I did not want the food and asked for a refund. This required a manager who did not know how to do a refund and took forever. The excuse for poor service was that 2 employees had called off that morning. Was this their standard excuse? The manager passed me off to the GM so she did not have to listen to me. More excuses about employees calling off, new employees and the drive-​up window.
Some suggestions:
Train your employees not just for an hour but while working on the job
Managers should manage and not act like counter help
Eliminate the drive-​up window since you can not handle this and the counter
Know your product and how to make it
WORK AS A TEAM !!!

I thought they had improved with new management, I went there and although much more polite than in past service today was as horrible as it was before. I will however give them one more chance and I’ll just chalk it up to a bad day which is no excuse but it does happen.