Lou Malnati’s Pizzeria

Standard deep dish pizza Chicago is known for — you can’t go wrong if that’s what you want to try. Unique to the local area.

I dislike the people that work here. My family has been eating Lou’s for over 20 years. Just disrespectful, and they don’t know what they’re doing. That and they can’t even give proper directions to this hidden location. Also the pizza was cut not whole, so all the grease from the cheese and moistness from the tomato sauce leaked through the box, and was coming through it got on my car, and the crust was wet and soggy. Nasty. So here’s an update, the person that commented back to me from Lou’s asked me for contact info so they can make it right… I gave them my email, and they never contacted me. Talk about an awesome small family owned chain, going down the drain for me because of their poor service and carelessness. Now they finally contacted me, and they want my home address to send $ 25 certificate. I don’t feel comfortable giving that to them after this experience.

I have ordered from Lou’s for over 10 years without incident. Since new management took over at Palatine, they are unwilling to take accountability for mistakes their staff makes taking orders. I waited 1.5 hours for an order that was wrong with cost to me for over 50.00 to which they would only refund 10.00. Really sad and horrible management.

Friday night… craving lous deep dish, but settling to order thin crust due to gluten intolerance. …
Pizza picked up… it’s DEEP DISH. Well there went pizza night or blow up from deep dish. Point being,
Too bad person on phone only hears DEEP DISH.
I was sitting right next to my husband while he ordered THIN CRUST.

Great pizza. No doubt about that. Everything else about this location, not so great. If you order carryout, never ever believe that the pizza will be ready when they say it will. Give them at least an extra 15 minutes. Oh, and pray they don’t get backed up. On a recent Friday night there was a line out the door to pay. Hey, it’s Friday, there’s a big game on and people don’t want to cook. Problem is, when the pies come out they call people by their first name. You KNOW that on a busy night there’s bound to be two people with the same first name. Yup, you guessed it, they gave some senile geezer who apparently can’t tell the difference between what a deep dish and a thin crust weighs (and apparently the size difference between medium and large just for good measure) my order. Delivery is better, but on a busy weekend can take 60 – 90 minutes.

First off, the pizza itself deserves 5 stars. No doubt about that. Ive been ordering from this location for over 7 years. Unfortunately the customer service is a whole different story. It used to be great but lately its been going down. I called them at 7pm to ask what time they will deliver till, they explicitly told me 8:30pm, I reconfirmed because its a sunday, they said no problem at all as long as I call by 8:30. I called at 8:25, lady on the phone tells me they can’t deliver any more. I tell her I just called an hour and a half ago and they told me 8:30, she puts me on hold, a guy comes on the phone and rudely just says we cant deliver, pick it up if you want. I again repeat I was told 8:30, he says well its 8:32, at this point I tell him its 8:29 and I called you at 8:25. He just repeats its 8:32 (I guess my phone, watch, laptop and ipad all have incorrect times) pick it up if you want, I hang up at that point. Now I get I called 5 mins before their delivery cut off, and its not even a big deal to pick it up, but the attitude was the problem. I call back to order the carry out because we have someone from out of town for a night who wanted chicago deep dish, lady answers, takes the order, rudely tells me if you’re not here by 9pm we’ll be closed. Fine I get that too, they have to close, once again its the rudeness and the attitude. My wife gets there at 8:50 anyways because I dont want them to use the 9pm thing as an excuse. She has to wait there till till 9:15 because the pizza isnt even ready. Once again, I get its Sunday, I get drivers have to leave, I would have just picked it up in the first place if they would have decently just said we’re sorry our drivers are done for night. But the over all unprofessionalism was what got to me.

Again Marc Malnati, my pizza was not as ordered. You must love chicago deep dish pizza to understand my frustration I order it UNCUT, receipt read uncut but pizza was cut and soggy. It is like ordering an Italian beef dry but receiving a beef dipped. Changes the whole experience. $ 5 off next order doesn’t make it better which I refused as it is not a solution. The solution is Get the order right and put the knife away.
If you order at their dine in restaurant or any chicago deep dish places, the server brings it to the table UNCUT, and they cut and serve it by the piece to you. to experience the delicious crisp butter crust bottom. They even leave the spatula to cut and serve your next piece. When I order from lous Palatine which only does pickup and delivery why would they ruin the pizza experience by cutting all the pizzas unless you request it UNCUT.
Manager Cindy says cutting is standard policy unless ordered uncut. I suggested it should be the other way around. Uncut should be standard and cut should be optional. She agreed but corporate doesn’t. Regardless you need to get the order right!
pizza for delivery and pickup should automatically be uncut to experience the pizza the way it is in the restaurant and the way it should be served.
Would you like your pizza Cut with soggy bottom crust?
Would you like your pizza Uncut with a crisp buttery bottom crust?
Next time I will drive to BG for my lous as palatine can’t make the (UNCUT)

Waited 35 minutes for my 5 pizzas. I ordered 2 hours ahead, figuring it’s easier for the store to not rush my order. THEY STILL COUDN’T GET IT RIGHT. Everyone at this location waiting for food was very unhappy. At least 50 customers came through while I was there. The manager gave out several free pizza certificates to «apologize.» But I had a dozen family members I had to apologize to, because this location lacks the ability to simply bake and hand out pizzas (this is not a sit down restaurant).
For some reason, there were about a half dozen people by the back room chatting. They weren’t working, so I have no idea who they were. Friends distracting people from doing their jobs? Hey kids, you’re working, getting paid — so why not focus on the people who actually pay your salaries? Messed up service here.
And, once we got into our food, it seemed like they were cheap on ingredients, especially the sauce which anchors the flavor of any pizza. This is probably what happens when you’re rushed, baking and understaffed.
DISAPPOINTING EXPERIENCE.

So disappointed. Paid for extras (mushrooms, onions and spinach) and could barely detect them. I expect to pay a premium for this product but to not have to add to it when I get it home. Next time I’ll order just sausage and add my own veggies and save some money. And have a better pizza.

Nothing but deep dish butter crust spinach and garlic! Get some house red wine vinaigrette as a dipping sauce and you have one hell of a meal. I never liked Lou mals thin crust but this location has excellent thin crust when I had to order this. I really love our palatine location and I feel it does justice to the original flavors. Delivery and take out only. Employees are always polite. Sometime the pizza takes a little long to cook but it’s a smaller location and honestly the food is too good to complain about a few extra minutes for it to get delivered or to wait at the store.

My parents are the ones that order from this place. The lady on the phone was nice to talk to. The pizza came pretty fast. The cust was nice and crispy. And super buttery, just the way I like it. As far as the price it was average. Not that bad for good pizza. Would recommend this to friends and family.

I’m a fan of Lou’s thin crust. I find it much more enjoyable than the standard flour crusts at so many places.
A favorite thing my friends and I do is the thin crust double stack. We get a thin sausage, mushroom, onion & a second pepperoni, black olive. (Mix the toppings however you’d like) Take one of the pies and flip it upside down on the other. You now have an awesome pizza sandwich! The ingredient to crust ratio is perfect! If you put too much on one thin pie it’s moisture overload and is not a fun eat. This totally solves the issue!

Love the classic deep dish buttercrust with sausage. The Malnati’s chopped salad is very tasty and reasonably priced. Their Italian lemon ice is awesome too!

First, I have to say that i absolutely love Lou’s pizza. It is the best. This particular location gets 2 stars because of bad customer service. I was a regular customer, they got my order wrong one night, and the man at the counter could have cared less. He basically told me I never even placed the order with them, and oh well. Didn’t offer to make me a pizza while I waited, didn’t offer a discount, didn’t apologize. I told the manager about it, and at least she was apologetic. Too late. Won’t be going back.

Ah, just stopped by– this is a pickup only Lo Malnatis, but god almighty, Lou’s is great :) This place is just the same, great recipe, friendly staff. Second only to Giordano’s in my mind in terms of pizza, and I’ve been everywhere: j
In Chicago, we have icy cold winters, and summers that are maybe 10% too hot. To make up for it, God gave us the world’s finest pizza. Lou’s makes that happen pretty much every time.

Lou’s is my family’s favorite deep dish pizza. No matter what ingredients you choose, you can always expect a delicious pizza. I’ve seen the way they make the pizza’s on tv shows and their dedication to putting out a consistently tasting pizza is admirable. I’ve even shipped pizza’s to family in Pennsylvania and New Jersey and they loved it!

We’ve ordered from Lou’s again with a coupon and had much better quality pizza this time.

It’s Lou Malnati’s Pizzeria ‘Nuff said, Try some salads also, the homemade Garlic Lemon Salad Dressing is to die for! put it on anything tastes great (Even the Pizza!)

Had Pizza and A salad as deliveey food. Pizza was good but not great. Delivery was prompt and polite. Good place if u like traditional chicago style deep dish.

PICK-​UP ONLY AT THIS LOCATION
Lou’s: a classic and always delicious.
Lou Malnati’s continues to do a great job with consistent quality on their deep-​dish pizzas.
Our favorite is still the Chicago Classic, uncut. Their House Salad with house vinaigrette is a great addition, and leaves you feeling less guilty for wolfing down a deep-​dish. Allow at least 45 minutes for this cooked goodness to be ready.
Sign up for their Deep Dish Dough frequent dining rewards card. You’ll be a regular, why not get rewarded for it?