Pearle Vision

Absolutely GREAT service!
My son attends school out-​of-​state. After purchasing frames locally, they unfortunately broke. I made one phone call to Julie who re-​ordered, arranged for pickup, and got us back in action. While I was expecting a charge for new frames, this was entirely done at NO COST. I never expected this type of service and was very pleasantly surprised by Pearl. Thank you Julie, we appreciate your high level of service commitment. We’ll be certain to use Pearl again because of this.

My prescription sunglasses were broken and I stopped by there for an emergency repair before they even opened. Maggie saw me standing there waiting and opened the door for me to come in early. She and Victor both helped me fix my glasses and it was complicated so it took a little bit of time. Afterwards, they refused to charge me and were helping me just out of kindness! I so appreciated their help.

My wife and I have been going to the Palatine Pearle Vision for years, and we’ve always received extremely friendly, yet professional service. They’re always willing to help with repairs, adjustments, and cleanings of our glasses — whether we purchased them there or not — and have a great selection of frames that range from conservative to cutting-​edge. They also offer good advice on the best types of lenses, coatings, etc., for our needs and budget. Maggie and the staff at Pearle Vision always have smiles on their faces, get to know their customers, and genuinely want the customer to be happy.

What a disaster! I let myself get talked into buying the Crizal «scratch resistant» lenses. In a few days I went to pick up my glasses, and took them home (I was wearing contacts at the time). When I got them home I realized one of the lenses was scratched. I called the store and the technician informed me I would have to wait a few more days for a new lens to come in.
When the lens came in I went to the store and had it replaced (to their credit they did in about 20 minutes). It was then that I noticed that the new lens was scratched! The technician talked me into ordering new Crizal lenses from a different supplier (yeah, makes no sense to me either). As the technician was talking to me he popped the lenses in and out using his bare fingers and in the process made one small scratch into two big ones rendering the glasses useless. So much for «premium scratch resistant lenses» huh?
Now I have to waste more time getting my lenses fitted at another place thanks to the crack squad at Pearle Vision Palatine and the substandard products they sell at a premium price…
Avoid if you value your time and sanity!

Horrific customer service, I will not be bringing my business back to pearl vision and in particular this store. I have been trying for a couple weeks to find a time when I can speak to the manager about my issue and about the poor customer service, the manager has the easiest hours I have ever heard of and working a 40 hour week myself, can never contact the manager, because the manager doesn’t work nights or weekends and leaves by 4:30…
There was an employee who was very rude and inconsiderate about my need for glasses, the lens wasn’t correct and that was somehow my fault…
I wish I had gone to a different eye doctor and that I wasn’t out a couple hundred dollars…